Retailers Versus Steam?

A story on MCV with a quote in the headline (which isn't in the article itself) stating "Valve monopoly is killing PC market," reports they understand "that at least two big-name digital retailers are facing financial difficulties as they struggle to compete" with Steam. "I've fought hard for my customer, and never before have I had to give my customers away. Steam is killing the PC market and it is no wonder digital retailers are failing," says the director of a Steam rival. "Steam is locking down the market." In a separate report they also discuss retailer dissatisfaction with Steam's dominance of the marketplace, which insiders tell them amounts to 80% of PC downloadable games. Since this competes with online sales initiatives by retailers, they say at least two major U.K. merchants will demand that publishers remove Steam integration from their games or they will refuse to sell them. With PC game sales at retail stores in steady decline, it seems an odd moment for these stores to flex their atrophying muscle, but they quote the head of sales at a big-name digital service provider saying: "At the moment the big digital distributors need to stock games with Steam. But the power resides with bricks and mortar retailers, they can refuse to stock these titles. Publishers are hesitant, but retail must put pressure on them."
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145 Replies. 8 pages. Viewing page 6.
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45.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 13:15
45.
Re: Retailers Versus Steam? Nov 11, 2010, 13:15
Nov 11, 2010, 13:15
 
Ban Steam from retail? Go for it, but it won't change Steam's superior prices, service, and delivery.

Didn't D2D already make a fuss over this when MW2 came out, and nobody cared?
44.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 13:01
44.
Re: Retailers Versus Steam? Nov 11, 2010, 13:01
Nov 11, 2010, 13:01
 
So now it is OK for businesses to complain about lost business when providing an inferior service to their customers?

If you want to get more sales, then offer a better or comparable product for people to choose from.

Do you know how many times I have rushed to D2D's website to pick up on a sale, only to learn that the 'product is not available for retail in your region.'? And then I go back to my Steam page and there is the product available for me to buy.

I mean I guess I can understand how 'foreign' money would be considered undesirable. Rolleyes2
43.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 13:01
43.
Re: Retailers Versus Steam? Nov 11, 2010, 13:01
Nov 11, 2010, 13:01
 
waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhh~! THEY ARE BETTER AT THIS THAN WE ARE!!!!!
42.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:59
Nxs
42.
Re: Retailers Versus Steam? Nov 11, 2010, 12:59
Nov 11, 2010, 12:59
Nxs
 
bhcompy wrote on Nov 11, 2010, 12:57:
Nxs wrote on Nov 11, 2010, 12:22:
Shataan wrote on Nov 11, 2010, 12:15:
"what really is driving people to Steam"

= convenience


Wrong! What is really driving people to steam? You can't play a damn PC game without it! IN other words, you have no choice but to play almost any PC game on steam no matter where you bought it.

Wrong? Nah. Steam provides better prices(generally), much greater accessibility(no CD, no key management, works on any PC or Mac with only the limit that you can only be logged on to your account on one machine at a time), and they provide direct matchmaking/friend tracking for games sold through Steam(which is my favorite daily use feature).

Well, you are entitled to your opinion. I just really hate steam.
I long for the days when I could buy a game, plug in the CD code, install, and play. BF: 1942 is a great example of that.

Never have and never will buy a game that requires steam.
41.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:57
41.
Re: Retailers Versus Steam? Nov 11, 2010, 12:57
Nov 11, 2010, 12:57
 
Nxs wrote on Nov 11, 2010, 12:22:
Shataan wrote on Nov 11, 2010, 12:15:
"what really is driving people to Steam"

= convenience


Wrong! What is really driving people to steam? You can't play a damn PC game without it! IN other words, you have no choice but to play almost any PC game on steam no matter where you bought it.

Wrong? Nah. Steam provides better prices(generally), much greater accessibility(no CD, no key management, works on any PC or Mac with only the limit that you can only be logged on to your account on one machine at a time), and they provide direct matchmaking/friend tracking for games sold through Steam(which is my favorite daily use feature).
40.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:48
40.
Re: Retailers Versus Steam? Nov 11, 2010, 12:48
Nov 11, 2010, 12:48
 
Mashiki Amiketo wrote on Nov 11, 2010, 11:55:
Beamer wrote on Nov 11, 2010, 11:50:
The last retail box I bought was Crysis over Amazon, because their price was 50% the Steam price. Other than that I can't remember. It's been years.
Fallout NV, exactly the same price or cheaper at brick and mortar stores. Until things like that change, it doesn't matter.

I'm not sure if you're complaining that Steam or not. Anyway, even if Steam is the same price as B&M it is still very much worth it to me. It is simply more convenient and that convenience adds value.

I bought FO:NV on Steam and have no regrets.
39.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:48
39.
Re: Retailers Versus Steam? Nov 11, 2010, 12:48
Nov 11, 2010, 12:48
 
Well, Steam and Amazon are about the only places I buy PC games now. At least in the USA, things don't look too good:

  • Lamestop: Some stores don't even carry PC games, many titles are only shipped to the store if you pre-order, any title that is actually allowed to be stocked by Lamestop may only receive two or three copies, and poor discounting.
  • Target: Lack of pre-orders, very slow/late to stock titles, small selection, heavily focused on the casual market, inconsistent stock levels, poor discounting.
  • Walmart: Lack of pre-orders, very slow/late to stock titles, small selection, poor discounting, bad website ordering process, slow store to store transfers.
  • Best Buy: Depending on the store, may not stock titles until a day or two until they are released even though the title has been received, stupidly lumps all pre-orders under the same item number (So I can pre-order some version of the game, but not the limited/CE edition? Uhh....,) and weak/inconsistent discounting
  • Other digital services: Lack of unique, first-party titles, typically weaker on discounting, often overpriced, smaller libraries, etc.

Steam wins in a lot of ways for its growing inventory, ability to download digitally, and daily discounts. About the only thing that has beat it is the almighty craziness known as Amazon: no sales tax, free two-day shipping (if not release day guarantee,) brought to my doorstep, massive pre-order discounts, frequent price matching, physical product (box, instruction manual, tchotchkes,) and superb customer service.

In general, if I know I want a product in advance, I will purchase it on Amazon. If I want a product immediately or want to pick up something at a crazy one-day price, I will use Steam.

I HATE nearly all components of Lamestop, Best Buy is lagging behind on things, and I don't really know why Walmart/Target/other places bother putting so little effort into it.
Steam is an ugly monopoly, especially once sold, but what's the alternative?
Shrugging,
Ray
Everything is awesome!!!
http://www.kindafunny.com/
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38.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:35
38.
Re: Retailers Versus Steam? Nov 11, 2010, 12:35
Nov 11, 2010, 12:35
 
Can't remember the last time I've bought a PC game at retail. Its been years! Don't care about not having it in a box.
Avatar 24272
37.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:32
37.
Re: Retailers Versus Steam? Nov 11, 2010, 12:32
Nov 11, 2010, 12:32
 
These days there isn't much difference between retail version and an online "steam" version. Many times both require you to be online to play an effing single player game. In many cases its not worth it to buy the game in a plastic case. Though given the costs are often less, paying $60 for a digital game means I buy retail.

The problem with Steam and it gaining even more of a monopoly is customer service will turn to shit.
36.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:31
36.
Re: Retailers Versus Steam? Nov 11, 2010, 12:31
Nov 11, 2010, 12:31
 
I maybe reading too much into the statement but maybe they are not really worried about PC gaming but the fact that Steam is coming to the PS3. I don't have a PS3 but I am assuming all of the AAA titles are bought via retail and if Steam takes over the PS3 like it has taken over the PC market retailers will be having problems.

35.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:25
35.
Re: Retailers Versus Steam? Nov 11, 2010, 12:25
Nov 11, 2010, 12:25
 
l2capitalism
"You don't get what you deserve, you get what you get."
Avatar 46094
34.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:22
Nxs
34.
Re: Retailers Versus Steam? Nov 11, 2010, 12:22
Nov 11, 2010, 12:22
Nxs
 
Shataan wrote on Nov 11, 2010, 12:15:
"what really is driving people to Steam"

= convenience


Wrong! What is really driving people to steam? You can't play a damn PC game without it! IN other words, you have no choice but to play almost any PC game on steam no matter where you bought it.
33.
 
Steam Works
Nov 11, 2010, 12:20
33.
Steam Works Nov 11, 2010, 12:20
Nov 11, 2010, 12:20
 
Look. The "problem" with Steam is that ... IT WORKS.
Simply put its a simple system that brings simplicity to consumers.
On the Xbox and PS3 Microsoft and Sony control the digital distribution too. No one is making a case against them because they have their own system in place. In fact Microsoft will probably try to do the same on the PC too. It would make a lot more sense for all of this businesses to be worried with what Microsoft has planned for their Games for Windows Live system then with Steam.

Fact is if big gaming stores want to have a chance in the future, they have one solution and one solution only.

One online store for multiple retailers. Perhaps games for windows could be the solution if Microsoft accepts it.
32.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:15
32.
Re: Retailers Versus Steam? Nov 11, 2010, 12:15
Nov 11, 2010, 12:15
 
"what really is driving people to Steam"

= convenience

31.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:11
31.
Re: Retailers Versus Steam? Nov 11, 2010, 12:11
Nov 11, 2010, 12:11
 
For years retail game stores have stocked less and less PC games as the years went by. In the late 90's PC games got an entire wall. Five years ago they were relegated to a small corner and today you can a handful on a spinning rack, if you are lucky.

I'm sorry but you cant continually push PC games out of your stores and then turn around and say Steam stole your fucking business. That is complete bullshit. PC Gaming is seeing a resurgence and these retail companies want a piece of the pie but everyone has moved to digital platforms because these same businesses pushed PC gaming out in the last half a decade.

Go fuck yourself retail game stores. PC gaming is right where it belongs.
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30.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 12:02
30.
Re: Retailers Versus Steam? Nov 11, 2010, 12:02
Nov 11, 2010, 12:02
 
I can definitely see the digital retailers' point. It's gotta suck to sell a game via your distribution system that then turns around and requires another company's distribution system (in this case, Steam) in order for the game to run. Even if they buy it on your system, they still have to have Steam installed and running, which gives Valve the ability to market at them directly.

Or to use the CD example from earlier, it'd suck to sell CDs that required people to install and copy the songs to iTunes in order to listen to them.
29.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 11:56
29.
Re: Retailers Versus Steam? Nov 11, 2010, 11:56
Nov 11, 2010, 11:56
 
In my country, you can either get the digital version of X game from Steam or any other digital download service for its regular US price, or you can buy it at a local shop for twice that amount.

Yeah, real hard decision there.
28.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 11:55
28.
Re: Retailers Versus Steam? Nov 11, 2010, 11:55
Nov 11, 2010, 11:55
 
Beamer wrote on Nov 11, 2010, 11:50:
The last retail box I bought was Crysis over Amazon, because their price was 50% the Steam price. Other than that I can't remember. It's been years.
Fallout NV, exactly the same price or cheaper at brick and mortar stores. Until things like that change, it doesn't matter.
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
27.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 11:55
27.
Re: Retailers Versus Steam? Nov 11, 2010, 11:55
Nov 11, 2010, 11:55
 
So let me get this straight. Steam is hurting the PC market by sellings millions of PC units every year? Sorry bro, what Steam is really doing is hurting your digital distribution company's sales, not the PC market. Whoever you are, you're butthurt about this and grasping at straws claiming there's a larger issue.
"You don't get what you deserve, you get what you get."
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26.
 
Re: Retailers Versus Steam?
Nov 11, 2010, 11:50
26.
Re: Retailers Versus Steam? Nov 11, 2010, 11:50
Nov 11, 2010, 11:50
 
I'd actually guess that 95% of my purchases on Steam have been sales. In fact, I'd say that maybe the only non-sale purchase was The Orange Box.

Other than that? All sales. Hell, I've made several >$5 impulse purchases that I've yet to install. Maybe half my Steam library, haha.



The last retail box I bought was Crysis over Amazon, because their price was 50% the Steam price. Other than that I can't remember. It's been years.
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