Yeah I was told "we are no longer selling GPUs to the public" when I called support two weeks ago. Just mailed my GPU in to RMA today.
Awful, awful RMA. I sent in an email, never got a reply. Phoned in, had to wait on hold for 30 minutes. Got RMA setup. Uploaded proof of purchase to web server. Waited to receiver RMA instructions in mail... waited... waited. Called support, waited 30 minutes, told them to push my RMA through. She does so. I get an email saying "to continue your RMA, please submit proof of purchase..." Called support. Waited 30 minutes. Told her I already sent in proof of purchase a week prior. She finally pushes RMA all the way through, and in the mail it went.
Good thing I have all these wonderful PS3 games keeping me busy (even if I'm extremely disappointed with FFXIII).
I had to RMA a Thermaltake PSU about a month ago and that was a much better experience.
Steam + PSN: PHJF