That excuse doesn't sound right.It's not right. It's typical CYA from a reseller, back when I was in the business we got the same run around from major suppliers. Ingram and Supercom. There's usually someone on the inside swapping or there's taint in the supply chain. Anyone who was in the business from the mid 90's to early 2000's will remember how bad it was with silk screened chips.
"Both the “left” and the “right” pretend they have the answer, but they are mere flippers on the same thalidomide baby, and the truth is that neither side has a clue."
- Jim Goad