This simply isn't true. They're just very careful about protecting paying customers, and it's very difficult to separate spam-bots from paying customers in an automated way. It has to be automated, because like spam email, the volume is simply too high when pitting hundreds, thousands, or perhaps tens of thousands of dedicated RMTers against the finite resources available to NCSoft. And when it comes down to do the GMs spend their time helping players out with bugs, being stuck, corrupted characters, etc. or spending their time deleting "asdfasdfa" and "fdsdfs"...I'd rather they didn't.
I've witnessed other MMOs attempts to curtail RMT in games, very often to the detriment of the game itself. Yes, placing limits on chat or restrictions on trial accounts does hinder them a bit, but it has a much larger impact on legitimate players or the community as a whole. I found Aion's restriction from using the global channels until level 5 pretty frustrating as a player. I'm sure the RMTers don't bat an eye at it. They can pop out a new serial code with a keygen, and have a random spam-bot leveled up to 5 in a matter of hours. All part of business as usual for them.
Personally, I've found it very easy to just right-click on the name of someone spamming a channel or whispering me and add them to my block list. I do that 2 or 3 times a night and the problem becomes pretty non-existent for me. In fact, I see much more spam from players complaining about the spam (that I no longer see) than actual spam. The only thing I would want NCSoft to do would be add a "block as spammer" option, that would at least automatically generate a list of potential spammers for them to take action on.
Ultimately, there's as much chance of stopping gold spammers as stopping email spam or pop-up ads. The only way I could see it every stopped would be to undercut the market and sell it directly themselves. It would be difficult for a RMTer to sell 1mil gold for $15-$20. But legitimizing RMT would really throw the fragile economies of these games into utter havoc.
It's not the simple problem/solution that you make it out to be.
This comment was edited on Oct 5, 2009, 15:44.