Aion Character Transfers

Lance Stites Talks About the State of Aion Today on the Aion Website discusses the ups and downs of the launch of Aion, NCsoft's MMORPG (thanks IncGamers). The good news according to the NCsoft West executive producer is the fact that the game is "polished and incredibly fun," and the bad news is the server queues where players are spending too much of their time. He explains how they so badly miscalculated demand for the game, and what they are doing to cut down on waiting time going forward:
I’m sure many of you are thinking, “That’s all fine-but how does that help me get in and play the game? What is NCsoft doing for me?” Fair question. First, we have already and will continue to increase server capacity to ensure that we have server space for every user. The reality of the situation is that some servers quickly become very popular servers, with lines queued up to enter, but other servers have plenty of space to accommodate players. Obviously, adding servers won’t help in this case. If you’re waiting to enter a full server, 100 extra servers won’t help.

So the next question may be “What about my character I’ve already spent time on?” Another good question. I’m excited to confirm that we are currently working on implementing a server transfer service beginning next month. Specifically, we will offer every player a free one-time server transfer for a limited time to select servers. You can rest assured that addressing the demand for Aion is our biggest priority. And I know a big question is “Why did you not deploy more servers?” Most of you are savvy enough to realize that a healthy MMO server needs a robust population. We have to calculate our reasonable concurrency numbers in a week and in a month and beyond. The last thing we want to do to our players is spread them out so that the “massively” in “massively multiplayer” gets lost..
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Re: Aion Character Transfers
Oct 5, 2009, 13:10
Verno
 
9.
Re: Aion Character Transfers Oct 5, 2009, 13:10
Oct 5, 2009, 13:10
 Verno
 
WoW still has server problems - why do you think they have to reset the machines every week.

While there are definitely software issues to solve, you have to understand the majority of the maintenance windows for WoW are used to conduct hardware repairs. They have literally thousands of servers and god knows what kind of NAS setup to maintain. Hard drives die, motherboards need to be replaced, disk controllers fail, etc. That happens every day but it rarely affects most of us on a regular basis because our scale of ownership is far lower than an operation like WoW. This is to say nothing for expanding on that hardware solution, network infrastructure and etc. For such a huge operation that requires nearly 24/7 uptime, I'm surprised WoW doesn't have MORE downtime.

And I am not a fan of WoW for the record, just saying it's perfectly understandable from a tech perspective.
Playing: Risk of Rain 2, Jedi Fallen Order, Last of Us II
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