Aion Character Transfers

Lance Stites Talks About the State of Aion Today on the Aion Website discusses the ups and downs of the launch of Aion, NCsoft's MMORPG (thanks IncGamers). The good news according to the NCsoft West executive producer is the fact that the game is "polished and incredibly fun," and the bad news is the server queues where players are spending too much of their time. He explains how they so badly miscalculated demand for the game, and what they are doing to cut down on waiting time going forward:
I’m sure many of you are thinking, “That’s all fine-but how does that help me get in and play the game? What is NCsoft doing for me?” Fair question. First, we have already and will continue to increase server capacity to ensure that we have server space for every user. The reality of the situation is that some servers quickly become very popular servers, with lines queued up to enter, but other servers have plenty of space to accommodate players. Obviously, adding servers won’t help in this case. If you’re waiting to enter a full server, 100 extra servers won’t help.

So the next question may be “What about my character I’ve already spent time on?” Another good question. I’m excited to confirm that we are currently working on implementing a server transfer service beginning next month. Specifically, we will offer every player a free one-time server transfer for a limited time to select servers. You can rest assured that addressing the demand for Aion is our biggest priority. And I know a big question is “Why did you not deploy more servers?” Most of you are savvy enough to realize that a healthy MMO server needs a robust population. We have to calculate our reasonable concurrency numbers in a week and in a month and beyond. The last thing we want to do to our players is spread them out so that the “massively” in “massively multiplayer” gets lost..
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Re: Aion Character Transfers
Oct 5, 2009, 12:49
Fion
 
8.
Re: Aion Character Transfers Oct 5, 2009, 12:49
Oct 5, 2009, 12:49
 Fion
 
Yes and more and more and more servers where you get to a point where some servers are simply dead and there are so many servers with only a few thousand players each, and so many servers its virtually impossible to get all your friends on the same server.

I think I'd rather have 1/15th the number of servers but each server capable of holding 15k or so players and enough servers that it is easy to coordinate with everyone to arrive on the same server to play together.

This comment was edited on Oct 5, 2009, 12:51.
Avatar 17499
7.
 
Re: Aion Character Transfers
Oct 5, 2009, 12:42
7.
Re: Aion Character Transfers Oct 5, 2009, 12:42
Oct 5, 2009, 12:42
 
WoW still has server problems - why do you think they have to reset the machines every week.
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6.
 
Re: Metal Gear Solid: Rising on PC
Oct 5, 2009, 12:13
6.
Re: Metal Gear Solid: Rising on PC Oct 5, 2009, 12:13
Oct 5, 2009, 12:13
 
The queues are mostly if not all gone now from what I've seen the last 2 - 3 days(I'm on the second busiest server). People complaining about it at this point are being fairly stupid.

I'd rather have full servers and a 20 minute queue then empty ones, then in 3 months if/when the game does decline I'm not left transferring to a new server every 3 weeks in order to find people to play with.
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Re: Metal Gear Solid: Rising on PC
Oct 5, 2009, 11:51
5.
Re: Metal Gear Solid: Rising on PC Oct 5, 2009, 11:51
Oct 5, 2009, 11:51
 
Blizzards approach when WoW servers were queued was, gasp! MORE SERVERS. Worked perfectly for them and completely blows this guys logic out of the water. Which is why I think my logic above is the true reason they dont open more servers.

Let's not forget that Blizzard vastly underestimated the load on their servers at launch as well. WoW also had server issues for many weeks after release. And to date, it's probably the only MMO where throwing more and more servers at it paid off, considering that it's success is... you know... unprecedented?

Not that NCSoft didn't mess up with this launch. They should have had an idea about their load from the preorder figures that they had, but they still chose to keep capacity below that. At least now they have been adding more and more servers every few days. I guess they could maybe offer a few subscription free days to affected users as a gesture too.

This comment was edited on Oct 5, 2009, 11:52.
Some of the most miserable and unhappy gamers on the planet are at Bluesnews
4.
 
Re: Metal Gear Solid: Rising on PC
Oct 5, 2009, 11:36
4.
Re: Metal Gear Solid: Rising on PC Oct 5, 2009, 11:36
Oct 5, 2009, 11:36
 
sounds like he's saying:

"we dont expect our game to retain as many people as we currently have and also we dont expect to be getting any more subscribers, so.. we dont want to waste money on new servers"

Blizzards approach when WoW servers were queued was, gasp! MORE SERVERS. Worked perfectly for them and completely blows this guys logic out of the water. Which is why I think my logic above is the true reason they dont open more servers.
3.
 
Re: Aion Character Transfers
Oct 5, 2009, 11:25
3.
Re: Aion Character Transfers Oct 5, 2009, 11:25
Oct 5, 2009, 11:25
 
Too bad its already getting full of botters like Lineage II
2.
 
Re: Aion Character Transfers
Oct 5, 2009, 10:43
2.
Re: Aion Character Transfers Oct 5, 2009, 10:43
Oct 5, 2009, 10:43
 
What I'd like to understand, is why they built their server infrastructure like this? Wouldn't it have made more sense to have scalable servers? Obviously this is easier, but why not just have a few massive servers?
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Re: Aion Character Transfers
Oct 5, 2009, 10:25
1.
Re: Aion Character Transfers Oct 5, 2009, 10:25
Oct 5, 2009, 10:25
 
"Badly miscalculated the demand for the game."?

I doubt that. They were smart enough not to spend an exorbitant amount of money on server space that they would probably only need for 3 months. If demand is still high after 3-6 months and they need the expanded capacity, then hooray for everyone involved and they then know they have the capital to cover it.
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