I'd say he pretty much nails it in his editorial.
The busiest cities in the game are now ghost towns. I figured I'd get a month long subscription to see what changes have occured since I quit two years ago. The biggest change is that nobody plays any more. If I do a /who in Theed or Coronet, two of the busiest cities in the game when I played before, I'm lucky to see six other players total.
In space I've never seen more than one other person, period.
The "action" style of combat looks good in theory but they don't quite pull it off. Lag and inefficient streaming make for a very jerky experience, despite having an extremely fast connection and a good computer.
The game crashes more often than any other piece of software I have installed (including pre-alpha stuff). There's just no way I'd recommend it to someone else, or continue my subscription beyond a month.
The system they had before was extremely flawed, but the new systems are no better, and with a player based economy the more people they lose the harder it is for players to find the items they need, and therefore they will leave the game as well.