No matter how it's justified or rationalized, at the end of the day, the bottom line is that companies do not care about customers, they only care about profit.
A common complaint, but not one based in reality. Everyone likes to pull the "big bad company" line, but it's a half-truth at best. Do companies want to make money? Of course, I doubt there are many, if any, companies that want to go out of business. They need money to survive. But (again with the false dichotomies), it's not an "either/or" situation. It's entirely possible to both want to make money, and care about your customers.
Funny, I never said once in my post anything about a "big bad company", but nice, if inaccurate, assumption. People in companies may care a great deal, but the bottom line is that stock holders usually don't, executives don't unless it affects their bonus. The ones running the company care about money, regardless of how the designers may feel and the ones in charge call the shots. Companies want to make money. They can and do put everything second to that. Staying is business is more important then making customers blissful. I absolutely agree that most companies have a majority of employees that care, but the COMPANY does not. Companies are business entities designed to net profit, if they can do so and still achieve customer satisfaction, great, but at the end of the day, it's about the almighty dollar. And speaking of false dichotomies, to stand on the grounds of I'm right/you're wrong puts you squarely in the crosshairs of hypocrisy to your own complaint about everyone else having a false dichotomy.