In defense of business, why would they respond right away? Like any other type of business complaint, you first have to weed through the bs. After that, you have to let your different teams(technical support, lawyers, etc...) look at these claims. God knows, just like their are bad corporations, we cannot trust every individual claim out there as well. These things take time and to be honest with you they are probably (and smartly I might add) handling these on an individual basis until they can verify a broad problem. In other words, 2 or 3 claims out of millions do not mean spit on a player base like this.