Message to Brad: Them maybe you shouldn't have released it until it didn't require "post-release support". Moron.
I think that obviously he'd agree with you now. He's admitted in the past to making that mistake, and genuinely thinking the game was ready, before it really was.
As a developer, I can understand. When you are developing a game for so long, you tend to acquire tunnel vision. You tend to overlook the flaws subconsciously and only see the good parts of the game. Which is why outside opinion is so crucial during development. The beta for this game was a mess, and if there is a real criticism to be laid on stardock, it's not listening to the beta feedback they were getting. I don't blame him for thinking his game was more done then it really was.
At anyrate, I think it's admirable, if not peculiar they are dedicating this much support to the game. I'm not sure from a business standpoint it really makes sense, since the offended users have already gone and moved on.
As someone who always kind of liked Elemental, even with the flaws, this is great news.