Peter M. Smith wrote on Apr 20, 2018, 13:03:
Hosting high availability systems is not cheap. I work for a medical group,
Steam is not high availability. Goes down every Tuesday evening for maintenance (which can sometimes last an hour or more) and goes down randomly plenty of other times. The weekly outages even include the Store and Community Market pieces, which is something that still kind of blows my mind: If you
had a money printing machine would you ever turn it off?
Nobody's life depends on Steam, so you can be assured that Valve is paying nowhere near what any medical group is. No extreme SLA, no "backups of backups for every piece of hardware and every network route" policies, nobody expensive on call 24 hours. They might not even have their own hardware in some locations.
Compared to physical distribution it is is insanely cheap to run something like Steam these days -- even if you aren't doing it all on AWS (as Netflix does).