In regards to the holy pedastal Blizzard is on. Im pretty sure WoW is getting them knocked down a few steps.
(A quick recap for people who haven't played)
-Stress tests - Lag free everything ran decent
-Open Beta - Massive lag usually with server reboots (unplanned and you were lucky to get the 5min broadcast warning). No comments/explantions from Blizzard for a few days until CSR posted nothing except "we are testing data handling". People bitched, fanboys said tough leave.
-Release Day - Everything ran decent (what was it 17ish servers on launch) then around 10pm EST all hell broke loose. Servers were overloaded everything was high poplation. Lag was amazing, unannounced server reboots.
-Few days post release - Everytime you could get to your sever from launch welcome to the queues. You were forced into a waiting line to play (usually 30-40mins). Servers were being added every min and population still wasn't ballancing out. Blizzard posted go to xyz new server, new users did and that server would be lagged to death.
-Downtime - Servers were getting rebooted quite frequently and then 3 servers from launch went offline for a full weekend. Ended up with a data wipe and guilds on those servers had to be recreated. Again still server issues where reboots were common and Blizzard posted saying daily downtimes for server maintenance were scheduled then they changed the schedule for different time zones two days later, etc etc.
-Suspensions - MAJOR issue right now. There is suspended accounts going on at the moment in wow if you enter a zone that is "unfinished" that have high level mobs with low hp's. Basicly allowing you to exp very quickly. Blizzard posted no warning and started suspending accounts for "exploiting". Take a look:http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=404757&p=1&tmp=1#post404757
-Customer Service - There are community reps from blizzard in the forums but well they are useless and there is a huge communication breakdown. CSR's on the forums from what I gather are not GM's nor have any information in a timely manner.
Sorry for the long post. Everything is not perfect in WoW and I figured i'd give a first hand account.
"When all is said and all is done...
What was said was never done"