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I recently mentioned troubles I was having with my satellite reception in bad
weather. When I checked my signal strengths, there were a few readings at zero,
and a number of others in the 40-percent range (oddly on every other transponder
on the same satellite). I called tech support, and they agreed that those 40s
were a problem (surprisingly, the zeros were not, they were for local signals
that are aimed elsewhere), and we scheduled a service appointment. The
technician showed up, and when I told him that I thought the dish may need
adjusting he told me this was unlikely, since other signals were quite strong,
so he checked the connections of the wires coming off the dish into the house,
replacing the male-to-male adaptor along the way, and declaring the job
complete. I pointed out the problematic signals were still in the 40s and he
told me you couldn't always go by that, so I reminded him that this was why he
was here (we couldn't confirm or deny that he'd fixed anything yet, since the
problem only exhibited itself in bad weather), and he might have to call his
supervisor for advice. At that point I ran through what I knew about the
problem, and isolated it to the LMB array that reads the signals after they
bounce off the dish. He told me he had never heard of this as an issue, and when
I outlined how I isolated the problem he seemed dubious, but he swapped the unit
anyway. The readings in question immediately jumped into the 70s, so we had
similar strength on every transponder on the previously iffy signal. I couldn't
be positive this was fixed until our next storm, but this came last night and
the picture didn't break up, so my issue is cleared up.
You know? I don't think I'll even charge DirecTV for my services.
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