IncGamers - Steam's refund policy is restrictive, incoherent and in urgent
need of change.
It’s a strangely Draconian stance from a company with an otherwise
friendly, inclusive face. For the vast majority of purchased items, you need
to actually use them for a bit before you can figure out whether they’re
broken. I’d argue that the same is true of games. It takes a good few hours
to figure out whether a title is a bugged piece of shit, just as it might
take a while for stitching to come out of a pair of boots or a dishwasher to
In Valve’s world, you should know before you play a game whether it’s going
to function as advertised.
There are some ways to stay informed about a game’s release quality, it’s
true. People can read about it on forums or through previews, for example.
But the former is only an option if the game is already out, and the latter
is subject to both the integrity of the journalist writing about the title
and the ‘reach’ his or her publication may have.