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Op Ed

IncGamers - Steam's refund policy is restrictive, incoherent and in urgent need of change.
It’s a strangely Draconian stance from a company with an otherwise friendly, inclusive face. For the vast majority of purchased items, you need to actually use them for a bit before you can figure out whether they’re broken. I’d argue that the same is true of games. It takes a good few hours to figure out whether a title is a bugged piece of shit, just as it might take a while for stitching to come out of a pair of boots or a dishwasher to explode.

In Valve’s world, you should know before you play a game whether it’s going to function as advertised.

There are some ways to stay informed about a game’s release quality, it’s true. People can read about it on forums or through previews, for example. But the former is only an option if the game is already out, and the latter is subject to both the integrity of the journalist writing about the title and the ‘reach’ his or her publication may have.

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