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NYC WoW Issues

New York Time Warner Connectivity Issues on the WoW Forums reveal an ongoing issue for Time Warner/Road Runner subscribers in the New York City area (thanks Shacknews). At this point Blizzard is saying the issue is on Time Warner's end, with some theories indicating packet shaping software is at fault. Time Warner denies this, but they are looking into identifying the cause of game issues, which apparently impacts other games, with Counter-Strike offered as an example.

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16. Re: No subject Aug 10, 2007, 12:28 Mr. Tact
 
And the stupid thing is, what kind of difference does it make for a business? So your "important" email gets there half a second later, oh noes!

Actually, I work where this effects our business. We provide an educational product where connections are essentially terminal interfaces to a mainframe. Latency is all that matters. If the roundtrip time from the customer to us and back is over 250ms it causes "issues". The amount of traffic for each user is low, but the latency needs to be low also.
 
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15. Re: No subject Aug 10, 2007, 10:44 Grounded
 
terrorist attack

they are hitting americans where it counts to cause depression: level 19 Rogue twinks in the BG's

 
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14. Re: No subject Aug 10, 2007, 09:40 Tigger
 
Then if it's about video then wtf does it have to do with WoW? It's not like WoW is streaming videos for 15 bucks a month.

Its really about any service that requires high-bandwidth low-latency connections (all modern multiplayer games, most streaming video services)

ISPs are pissed because providers of these services are pushing these types of connections over their networks and not paying for it.
 
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13. Re: No subject Aug 10, 2007, 08:50 kanniballl
 
Their official stance is that they DO NOT SUPPORT playing games over their service.

Playing Devil's Advocate...

That's actually not a bad stance from a customer support standpoint, it's not the same as saying they don't allow games or anything.

It means they don't support it, i.e. they don't want to deal with every Joe Schmoe out there that can't get their multiplayer working. Maybe it's their NAT, maybe it's a personal firewall, maybe Joe doesn't have the game installed correctly, etc. There are too many variables for too many games and too many dumb Joes.

It's kind of like at one point Verizon DSL didn't support NATs... they didn't have a problem with the customers using them (unlike Comcast) but if there was a problem they wouldn't help you too much until you disconnected the NAT and hooked up a PC directly to the modem.

Unfortuantely, in this case it sucks. Hopefully they can resolve it as I doubt games are the only things suffering.



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This comment was edited on Aug 10, 08:54.
 
"Space. It seems to go on and on forever. But then you get to the end and a gorilla starts throwing barrels at you."
-Fry, Futurama
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12. No subject Aug 10, 2007, 08:19 Brian
 
FYI, this is not a NYC only problem. Here in socal I'm having a hell of a time with packet loss over my TW Cable. Traceroute and node-polling show that its absolutely the Time Warner hops that are dropping the packets. I see between 5%-15% packet loss (TTL 140) per TW hop. I contacted TW support and get this: Their official stance is that they DO NOT SUPPORT playing games over their service. Yes, they advertise video games in their ads, and even on their web-site, but no... apparently they don't support games. Don't take my word for it. Ask 'em yourself.

 
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11. Re: No subject Aug 10, 2007, 07:52 Cage
 
Which carrier?

You know, so I can avoid them.

AT&T? It sounds like something they would do.

 
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10. No subject Aug 10, 2007, 06:03 aesir05
 
I think blue was sleepy when he posted this news

 
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9. Re: No subject Aug 10, 2007, 02:16 Cutter
 
Yeah, I feel this even in Toronto where a lot of my stuff gets routed through NY and I see the dropped packets on the traceroutes. Safe to say it's a lot of northeastern North America hurting from this.



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8. the rats! Aug 10, 2007, 02:12 Kxmode
 
come on we all know the deal! there's some rats in TW/RR's network room having a party on their wiring.

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7. Re: No subject Aug 10, 2007, 00:40 The Half Elf
 
Then if it's about video then wtf does it have to do with WoW? It's not like WoW is streaming videos for 15 bucks a month.

 
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6. Re: No subject Aug 9, 2007, 23:28 LG Orange Drink
 
Creston with all due respect, this isn't about gaming...it's about video. Yeah we get the shaft, but the 800 lb. gorilla they want to slow/charge more for/traffic shape is video. I think it's name is Google. I work at a carrier so I see the value of prioritizing packets and charging for it. Of course this is an all business (small) carrier, not a mono/duopoly that serves residences.

Net Neutrality is too simplistic. There's nothing wrong with a customer and carrier willing to pay for priority. There is something wrong with a carrier lowering priority on packets until ransom is paid.

 
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5. Re: No subject Aug 9, 2007, 23:25 Guld Goa Bowman
 
Voip?

 
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4. Re: No subject Aug 9, 2007, 23:09 Creston
 
While this was *probably* an accident

Please. This is happening exactly as intended, because they need test data for packet prioritizing. Businesses are drooling over the prospect, and ISPs are jizzing all over themselves to try to provide it.

This was absolutely, 100% intended.

And the stupid thing is, what kind of difference does it make for a business? So your "important" email gets there half a second later, oh noes!

The only data for which latency is important, gaming, gets the fucking shaft. Unless we get Net Neutrality, this will become the wave of the future.

Creston


 
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3. Re: No subject Aug 9, 2007, 22:17 Overon
 
Uh oh wow players and counterstrike players means that shit is going to get fixed fast.

 
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2. Re: No subject Aug 9, 2007, 21:43 m00t
 
This is the sort of issue you should expect to become very common if we don't have a sensible and comprehensive network neutrality law passed.

Carriers will lower the priority on high-volume users unless they pay up.

While this was *probably* an accident, it really underscores the power that they have in affecting your experience.

 
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1. No subject Aug 9, 2007, 21:22 KilrathiAce
 
This problem doesnt affect only WoW, it affects all games. For me since month ago RR added 1 specific data router and about 1/3 of internet is routed through it. All the connections that have this router in their trace are affected. 2-4 second data loss every 20-30seconds at steady intervals.

Details of this problem are described here:

http://www.dslreports.com/forum/remark,18710281

Its been a month since I been unable to play 1/3 of gaming servers out there. I tried many ways to contact RR and get this fixed but so far no go. At least they listened to the WoW community more so maybe this will finally be fixed.

This comment was edited on Aug 9, 21:27.
 
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