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Out of the Blue

I was looking forward to my first normal morning online in a while today, but no such luck. My connection keeps dropping and my DSL router's ready light keeps blinking. I picked up the phone and heard the familiar siren sound that phone techs use to troubleshoot the line. A look out the window confirmed what the siren already told me, that Verizon is again working on my funky phone lines. So for the record, the only day this week that my service wasn't working, they couldn't make it out here, but these two days that followed the problem clearing up on its own, they have knocked me offline to fix things. On the bright side, I spoke with this latest repair guy, and got a sense he is actually looking to permanently solve my problem, rather than slap on another band-aid. We, as the optimistic expression goes, shall see.

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30. Re: No subject Aug 30, 2006, 20:56 Paranoid Jack
 
"I was looking forward to my first normal morning online in a while today, but no such luck. My connection keeps dropping and my DSL router's ready light keeps blinking. I picked up the phone and heard the familiar siren sound that phone techs use to troubleshoot the line. A look out the window confirmed what the siren already told me, that Verizon is again working on my funky phone lines. So for the record, the only day this week that my service wasn't working, they couldn't make it out here, but these two days that followed the problem clearing up on its own, they have knocked me offline to fix things. On the bright side, I spoke with this latest repair guy, and got a sense he is actually looking to permanently solve my problem, rather than slap on another band-aid. We, as the optimistic expression goes, shall see."

Sounds pretty unprofessional to me. The tech should call you prior to starting work on your line and after to verify he has restored the services. Not to mention when they arrive at the door you should be given a business card so that way when/if the line takes a dump an hour after they "fixed it" you have somebody to call and don't have to start from square one. Plus if you need to escalate the issue to management you have a name to give to the supervisor. Believe it or not the records systems are not always 100% accurate (I know it is hard to believe) so they may not be able to finger the last tech who worked the trouble.

Tell me they at least had id badges on when they arrived? If not that should be a red-flag as to the possible quality of their work. If a tech doesn't do those two things (wear a badge and give you his card) I immediately start to think of them as less than professional. No business card means no call back from the irate customer. That unfortunately is from first hand experience. I wish you luck, Blue.

edit: Not to mention the fact they never kept you informed as to the status of the trouble report. If the line was not fix the previous day why were you not kept informed? Just all around poor service if you ask me...


This comment was edited on Aug 30, 21:03.
 
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