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EQ2 Downtime

The EverQuest II Website (thanks Frans) offers an "important message" about the bout of downtime that's plagued the MMORPG this weekend:

An Important Message from John Smedley
Hello Everyone, We sincerely apologize for the downtime this weekend. We had some hardware issues that caused us to have to tread very carefully in bringing the game back up. We wanted to triple check everything to make sure there wouldn't be any major problems, and it's taken a while to both fix the problem (we had to fly out engineers from one of our hardware vendors) and to bring each of the servers back online because of the careful validation process we need to go through. We have to do this very carefully and we hope you can understand our desire to do this right. We're trying to balance that with getting the game back up as quickly as possible. So far most servers are back up and the rest should be up in the next 4-6 hours.. hopefully less. I realize that ETA's that come and go can frustrate people.. so we do our best to give you the most realistic estimates possible. Out of respect for our players, we're doing the following: 1) Every player will receive 3 free days. 2) Early this week (Monday or Tuesday) we will have a 24 hour period where we will have accelerated XP gain. Details are still being worked out and we'll communicate this to you as we firm up the plans. We are committed to providing you with excellent service. Our team has been here for over 40 hours straight, and I can tell you our dedication to doing right by our players is the thing that's foremost on everyone's mind here at SOE. Thank You, John Smedley President, Sony Online Entertainment

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35 Replies. 2 pages. Viewing page 1.
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35. Re: No subject Dec 21, 2004, 12:54 Krovven
 
#1 Katlyn was being sarcastic. Look at her previous post.

#2 Blizzard posted the Weekly Maintanence Schedule for Tuesdays several days ago. They just changed the phrasing of the post today at 5:59am.

Try harder to be a troll next time.

----------------------------------------------------
Zero Tolerance Games Counter-Strike: Source server.
http://www.ztgames.com
 
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34. Re: No subject Dec 21, 2004, 10:32 Soldat
 
Thanks to some of you for proving my point about how Blizzard can do no wrong. I rest my case.

http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=427157&p=1&tmp=1#post427157

Note the time it was posted and how its now "normal". 1 min before a 4hr regular down time they inform the community. Thanks blizzard.

 
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33. Re: No subject Dec 21, 2004, 02:15 Katlyn Brie
 
Thanks to some of you for proving my point about how Blizzard can do no wrong. I rest my case.

 
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32. Re: No subject Dec 20, 2004, 21:04 Krovven
 
Warcraft came out before the original C&C

(and by the way, WoW never went down, it just had queues)

You want to call me a loser and you can't even get facts straight. The servers were up and down (down more than up) for the first 4 days. Actually the first day was mostly fine. It was days 2 thru 4 that the servers were mostly down, and when they were up it was unplayable due to horrible lag. Maybe there were a few servers that didnt have these problems, but the majority of them were unplayable. There were 3 Eastern servers that didn't even come back up for a good week or so, people from those servers even got a nickname for them.

WoW may have have had a bad first few days, but it's pretty much fixed now. The servers are stable, I have yet to experience any major ammound of lag

WoW has been playable, mostly...but still has had alot of server issues and currently they are having problems with massive database lag in the Auction Houses...Gotta love the in game "Internal Database Error" when checking Mail or Auction House. Or how about waiting 2min for the Auction House searches and auction starts to show up.

WoW has had tons of server problems, most servers come down daily, ar at the very least every couple days.
http://forums.worldofwarcraft.com/board.aspx?fn=wow-realm-status

This is 1 page, for 2 days of server maintanence info. They dont even allow people to go back and look at the past month of server issues.

BTW, I havent played EQ2 since the day WoW came out...so I think I know what I'm talking about alot more than you dumbasses.




----------------------------------------------------
Zero Tolerance Games Counter-Strike: Source server.
http://www.ztgames.com
This comment was edited on Dec 20, 21:05.
 
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31. Re: No subject Dec 20, 2004, 20:56 Parallax Abstraction
 
Who gives a crap. Again, the double standard. Hell and high waters when FilePlanet uses a queue system, but with a way to bypass it. However when WoW does it, it's OK!

Did I say it was OK? No I didn't. In fact, if you read my posts, you'd see that I specifically mentioned that Blizzard wasn't free of blame either. Naturally though, that would rob you of your ability to flame me. You could play WoW, you just had to wait in line. That's not good either, but you could still play it. EQ2 was completely dead for a period of time and largely still is. If their network had been properly planned and tested (Blizzard's too), these problems would not have happened. I plan large network upgrades for a living and I know that if my deployment is planned right, it doesn't experience problems like this. Sony dropped the ball somewhere, whether in security, planning, hardware choices or lack of software testing. They are fixing it which is good, but things like this shouldn't happen. Its no different than a game that ships in an unplayable state and makes you wait for patches. Queues are not good either and Blizzard should be made to account for that, but they are a far cry from the whole network being dead. Also, yes they are accellerating XP for a day, but does anyone know if that's the first day you login to your account? Meaning that if you can't play for whatever reason for the first day the game is back, will you lose that bonus?

Parallax Abstraction
Ottawa, Ontario, Canada
StateOfGaming.org Coming Soon
 
Parallax Abstraction
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30. Re: No subject Dec 20, 2004, 19:52 Valtyr
 
The difference is. WoW may have have had a bad first few days, but it's pretty much fixed now. The servers are stable, I have yet to experience any major ammound of lag and the classes and content didn't turn out bad either.

EQ2 has been out for longer then WoW, most of the problems from day one still seem to be there, their servers are everything but stabil and well,... the classes aren't that impressing either.

Call me fanboy, call me whatever you want. But that's how it is.

 
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29. Re: No subject Dec 20, 2004, 18:43 sinner's saint
 
"Your post has absolutely nothing to do with the point of my post. Sony made a mistake, admitted it, and will even accelerate XP and give you 3 free days, and people here are not even giving one positive comment, just moronic statements like "EQ2 sux WoW pwns, JOOR WASTING YOUR TIEM!!" like sinner's saint. However all the problems WoW has had in the past, it's no big deal.

Anyway,


(and by the way, WoW never went down, it just had queues)
Who gives a crap. Again, the double standard. Hell and high waters when FilePlanet uses a queue system, but with a way to bypass it. However when WoW does it, it's OK!

Either way, the end result is the same: I can't play the damn game. Let's just say EQ2 had a max players of 0 for 3 days.


Whining fanboys aside, I know that if a network for one of my clients goes down, I get my ass put on the grill.
I don't think anyone is saying you shouldn't be.

Don't try and pin the problem on "proper planning" because none of us know what really happened, and you don't know either.

Judging by their phrasing, it looks to me the majority of the downtime was bringing things back carefully, so that the same problem does not occur again!

Sony did the right thing pretty much across the board: they experienced a problem, they admitted it, tried to ensure the downtime wasn't extended by being careful, and are even giving to their customers for the downtime."

Are you mad because you really like EQ2 and know it's not going to be around in 3 months? Or are you just PMS'ing?

 
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28. Re: Left Long Ago Dec 20, 2004, 16:30 Wookieballs
 
actually the first good RTS was Dune by Westwood, followed by C&C, then along came warcraft

 
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27. Re: No subject Dec 20, 2004, 15:58 sponge
 
Your post has absolutely nothing to do with the point of my post. Sony made a mistake, admitted it, and will even accelerate XP and give you 3 free days, and people here are not even giving one positive comment, just moronic statements like "EQ2 sux WoW pwns, JOOR WASTING YOUR TIEM!!" like sinner's saint. However all the problems WoW has had in the past, it's no big deal.

Anyway,

(and by the way, WoW never went down, it just had queues)

Who gives a crap. Again, the double standard. Hell and high waters when FilePlanet uses a queue system, but with a way to bypass it. However when WoW does it, it's OK!

Either way, the end result is the same: I can't play the damn game. Let's just say EQ2 had a max players of 0 for 3 days.

Whining fanboys aside, I know that if a network for one of my clients goes down, I get my ass put on the grill.

I don't think anyone is saying you shouldn't be.

Don't try and pin the problem on "proper planning" because none of us know what really happened, and you don't know either.

Judging by their phrasing, it looks to me the majority of the downtime was bringing things back carefully, so that the same problem does not occur again!

Sony did the right thing pretty much across the board: they experienced a problem, they admitted it, tried to ensure the downtime wasn't extended by being careful, and are even giving to their customers for the downtime.
This comment was edited on Dec 20, 16:00.
 
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26. Re: Left Long Ago Dec 20, 2004, 14:00 sinner's saint
 
" should also point out that WoW had their systems pretty much non-functional for the first 4 days of release. What did they do...they gave everyone that created an account in those first 4 days, 4 extra free days. I didn't see you jackasses whining about that.

Please explain to me why Blizzard or Sony owe you a month of free play because they had problems for 3 or 4 days? "

Maybe because WoW doesn't suck? EQ2 is such a waste of time, and you're a loser for defending it.

 
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25. Re: No subject Dec 20, 2004, 13:40 Parallax Abstraction
 
Server's were on a yo-yo the first few days the 5min till downtime went up alot on Icecrown. The 500,000 open beta filled in like two days. Im sure Blizzard had every idea of what was coming.

I see where you are coming from here, but you can't base initial sales figures on the free open beta. Of course the 500,000 slots filled up quickly, they were free! I personally took one of the slots to use as a "demo period" to see if I wanted to buy the game. Many people who play those betas often don't end up buying the game either because they can't afford it or just decide not to. No other MMO has sold nearly 250,000 copies on launch day and since most major MMOs that were released all had major launch problems, Blizzard figured more people would take a "wait and see" approach to the game, waiting for reviews and customer feedback before buying into it. That's my theory anyway. Whether Blizzard, SOE, FunCom, Reakktor or whoever, none of these places PLAN on having big outages. If they happen, it is usually either because of poor testing or because of unexpectedly high demand. In WoW's case, I think it was the latter and in the prior's case, I think it was some of both. The fact that even though it doesn't look state of the art, that EQ2 has major frame rate issues even on high end boxes (and I've seen this with my own eyes on a friend's computer) indicates to me that EQ2 was released sooner than it should have been.

Parallax Abstraction
Ottawa, Ontario, Canada
StateOfGaming.org Coming Soon
 
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24. No subject Dec 20, 2004, 10:59 PropheT
 
I'm playing both right now, and I've had more problems logging onto WoW than EQ2 even including this outage.

And as for nobody playing EQ2... you can't be serious. There are ~250,000 subcribers to EQ2 right now. That's more than half of EQ1's base at its peak.

 
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23. Re: No subject Dec 20, 2004, 09:57 Soldat
 
The case with server load on WoW (and by the way, WoW never went down, it just had queues) was because Blizzard had no idea the game would sell 250,000 copies on launch day because most people are soured on buying MMOs on day one because of problems just like this.

Server's were on a yo-yo the first few days the 5min till downtime went up alot on Icecrown. The 500,000 open beta filled in like two days. Im sure Blizzard had every idea of what was coming.


__
"When all is said and all is done...
What was said was never done"
-blur
This comment was edited on Dec 20, 09:59.
 
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22. Re: Left Long Ago Dec 20, 2004, 09:52 Zathrus
 
On another note I've never really understood the holy pedastal Blizzard is put on. I don't think they've once made an innovative game.

Er, wasn't the original Warcraft innovative? It may not have been the first RTS, but it was easily the first good RTS. And I'm not an RTS fan.

Similarly, while Diablo is hardly a revolutionary concept (lots of roots in games like Nethack), it was very well done and enjoyable.

Even down to a talents system thats clearly ripped right out of Diablo2.

Which I find nice. WoW is a mixture of the Warcraft and Diablo universes. Mostly Warcraft for backstory and world shape, with a lot of Diablo thrown in for items, abilities, and so forth. They took some of the strongest aspects of both games. And it works really, really well.

Oh, and I don't put Blizzard on a pedestal. They've screwed up plenty in all of their games. I'm sure they'll screw some stuff up in WoW. That's how it goes. But it's very enjoyable right now, and they don't hate their customers anywhere near the level that SOE does.

 
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21. Re: No subject Dec 20, 2004, 09:44 Parallax Abstraction
 
*sigh* A company tries to make right for it's HARDWARE PROBLEMS, and people still bitch and moan like it's entirely their fault. And then said company tries to offer something back for the downtime, and people bitch and moan, and whatever the hell the kids here are doing nowadays.

If their entire system goes down, it is definitely their fault. An entire cluster of game servers doesn't fail at once unless either the software they are running is faulty or Sony didn't properly research the hardware they bought and the cluster is lacking a feature they require. Being someone who has worked in large server environments, I know this for a fact. The game was obviously not sufficiently tested or this would not have been the case. The case with server load on WoW (and by the way, WoW never went down, it just had queues) was because Blizzard had no idea the game would sell 250,000 copies on launch day because most people are soured on buying MMOs on day one because of problems just like this. I agree that Blizzard should have done their homework as well, but this article is about EQ2. If I played EQ2 and Sony gave me a credit, I would appreciate it, but when you have paid a substantial amount of money for the game and are paying again month-to-month, it is not unreasonable to be aggravated when the servers go down due of a lack of proper planning. Whining fanboys aside, I know that if a network for one of my clients goes down, I get my ass put on the grill. All the paying players of this game are Sony's customers and do have a right to expect that the cluster will stay breathing.

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20. backup Dec 20, 2004, 09:43 Taulin
 
Did this affect all players and servers? If it did, that is pretty major. I would expect a major opperation like this to have backupservers where they either keep dupes of the data, or at least be able to rip the hard drive out and place in the backup system. I am sure there is a solution, especially if all the servers were affected. There is no way they just have one machine hosting all of the worlds.

 
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19. Re: Left Long Ago Dec 20, 2004, 09:40 Soldat
 
In regards to the holy pedastal Blizzard is on. Im pretty sure WoW is getting them knocked down a few steps.

(A quick recap for people who haven't played)

Lets follow:
-Stress tests - Lag free everything ran decent
-Open Beta - Massive lag usually with server reboots (unplanned and you were lucky to get the 5min broadcast warning). No comments/explantions from Blizzard for a few days until CSR posted nothing except "we are testing data handling". People bitched, fanboys said tough leave.
-Release Day - Everything ran decent (what was it 17ish servers on launch) then around 10pm EST all hell broke loose. Servers were overloaded everything was high poplation. Lag was amazing, unannounced server reboots.
-Few days post release - Everytime you could get to your sever from launch welcome to the queues. You were forced into a waiting line to play (usually 30-40mins). Servers were being added every min and population still wasn't ballancing out. Blizzard posted go to xyz new server, new users did and that server would be lagged to death.
-Downtime - Servers were getting rebooted quite frequently and then 3 servers from launch went offline for a full weekend. Ended up with a data wipe and guilds on those servers had to be recreated. Again still server issues where reboots were common and Blizzard posted saying daily downtimes for server maintenance were scheduled then they changed the schedule for different time zones two days later, etc etc.
-Suspensions - MAJOR issue right now. There is suspended accounts going on at the moment in wow if you enter a zone that is "unfinished" that have high level mobs with low hp's. Basicly allowing you to exp very quickly. Blizzard posted no warning and started suspending accounts for "exploiting". Take a look:
http://forums.worldofwarcraft.com/thread.aspx?fn=wow-general&t=404757&p=1&tmp=1#post404757

-Customer Service - There are community reps from blizzard in the forums but well they are useless and there is a huge communication breakdown. CSR's on the forums from what I gather are not GM's nor have any information in a timely manner.

Sorry for the long post. Everything is not perfect in WoW and I figured i'd give a first hand account.

__
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What was said was never done"
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18. Re: Left Long Ago Dec 20, 2004, 08:30 Katlyn Brie
 
This is exactly the thing that gets me. How much people complain, especially on Blue's. Blizzard does the same thing with Wow and not a sole complains. SoE does it with EQ2 and everyone has a massive corinary over it. C'mon guys really. If you're gonna bitch find a good reason to bitch.
SoE could have given people nothing. That would have been a reason. This however is NOT a reason to bitch.

On another note I've never really understood the holy pedastal Blizzard is put on. I don't think they've once made an innovative game. Hell WoW heavily borrows from every other mmo out there already, Even down to a talents system thats clearly ripped right out of Diablo2. But its ok if Blizzard doesn't innovate, no one bitches. If its SoE or any other company people cry holy hell. I just don't get it.

 
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17. Re: Left Long Ago Dec 20, 2004, 08:11 The Half Elf
 
Actually I went through the options about 10 times looking to turn all the crap off. Not to mention turn off all the boarder crap for every backpack and windows. Also the fact that npc's were dissapearing as I approached them yet I could fully well hear them, as well as play the game at 1280x1024 on a Athlon 64 3200 system. The game is about as user friendly as a snake bite to the ass.

But what's interesting is this is NOT the first time that SOE/Verant has had to call in a specilist from across the country to come fix the problems. Ya think they would have people in place for these type of occurances. You can Keep EQ2, and your player housing and your barbie plastic looking characters, at least with WoW the game looks good and plays good and is a hell of alot more fun

 
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16. Re: Left Long Ago Dec 20, 2004, 06:23 Wookieballs
 
no one is playing eq2? You obviously don't know what you are talking about. There are ALOT of players in those servers, there is never a lack of players in any area I've ever played in EQ2 since it's release.

As for the soiling of pants and the day one of EQ1 versus day one of WoW, you make me laugh. Do you honestly think that the market is the same today as it was in 99' when eq1 was released. MMOs were just a baby back then, especially big honking 3d ones, which all followed eq's footsteps.

Oh and the gift? I'm sure you creamed your shorts when you got your couple free days in Wow when it's servers fell on its face on launch day, but you mock the fact that SOE hooks its customers up for some unforseen hardware problem downtime.

 
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