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New Counter-Strike

Valve has released Counter-Strike version 1.6 via the new version (story) of the Steam content delivery system. Here's the deal: "In addition to the Steam Client and Dedicated Server files released earlier this week, Valve today issued the CS 1.6 Steam Installer, which is also free of charge to existing Half-Life and Counter-Strike players. Since the release of the full version of Steam, Valve's broadband platform for the delivery and management of digital content, over 200,000 new accounts have been created." The full 379 MB Steam install along with the Counter-Strike/Half-Life update is mirrored on 3D Gamers, Counter-Strike 1.6, FilePlanet (registration required), Gamer's Hell, Games Fusion, The Patches Scrolls, and Worthplaying.

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111. Effective Action Sep 14, 2003, 14:03 FourPak
 
So, what to actually DO about all this...

Having been a senior game programmer for a couple major publishers including Sega, and seeing it happen first hand, I can tell you there IS a way you as a customer can Raise Major Hell within a corporation to Force them to address an issue.

Every corporation has an internal "Problem Reporting" mechanism to identify, track and resolve problems. This mechanism can be triggered by customers.

Believe it or not, but the equivalent of chucking a grenade into a fireworks factory is for the customer base to Phone and Write Customer Service, specifically:

- phone Valve Customer Service, tell the person you want to make a Formal Complaint, express the complaint in a calm, polite, =concise= manner (because they are required to write it down), THEN, ask to speak to the Customer Service Manager and repeat the complaint.

If you can't speak to the manager (or even if you do), ask for the Street Address, Department name/number, MANAGER'S NAME so you can address a snail mail Letter of Complaint directly to that manager.

Then SEND the complaint.

Basically it's the same degree of pro-active effort you would make if you were r-e-a-l-l-y trying hard to get a job there.

The way the mechanism is intended to work, and in fact does work is, managers get "nervous" when, week after week at the staff meeting, they are forced to make reports of massive complaints to Executive Management.

Who in turn get "nervous" when, week after week, they are forced to sit in the board room and report to Newell that the massive complaints are Still Not Being Dealt With.

Company politics and policy require that the problem be resolved asap, with an implied 'or else'.

Another secondary action you can take:

- cancel your HalfLife2 PRE-Order and wait for post-release issues to be resolved before purchase =AND= write/mail/email a letter to the store's customer service telling them WHY you cancelled. You'd be surprised what Developers, Publishers, Distributors, Retailers talk about when they get together.

Word of turmoil within a company gets around fast.

 
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    Date Subject Author
  1. Sep 13, 16:43 yay DrEvil
  2. Sep 13, 16:45  Re: yay ExcessDan
  3. Sep 13, 16:49  Re: yay kyleb
  4. Sep 13, 16:55  Re: yay garry
  8. Sep 13, 17:06   Re: yay Wowbagger_TIP
  14. Sep 13, 17:21    Re: yay  Xymph 
  5. Sep 13, 16:58 Biting the hand... Lord Dakushna
  7. Sep 13, 17:05  Re: Biting the hand... [AIX]Hood
  9. Sep 13, 17:06  Re: Biting the hand... beaves
  21. Sep 13, 17:50  Re: Biting the hand... Fungu
  22. Sep 13, 18:09   Re: Biting the hand... ZigZang
  23. Sep 13, 18:14    Re: Biting the hand... Wazootyman
  6. Sep 13, 17:05 Steam shit random
  10. Sep 13, 17:07 BT LNite
  12. Sep 13, 17:16  Re: BT  Xymph 
  13. Sep 13, 17:20   Re: BT [AIX]Hood
  15. Sep 13, 17:23    Re: BT Malachii
  16. Sep 13, 17:28     Re: BT garry
  17. Sep 13, 17:31    Re: BT  Xymph 
  18. Sep 13, 17:31    Re: BT Enahs
  11. Sep 13, 17:08 Bittorrent 1, Steam 0 RefuX
  80. Sep 14, 04:29  Re: Deus Ex DannoHung
  105. Sep 14, 12:38   Re: Deus Ex Chunk
  126. Sep 15, 16:02    Re: Deus Ex Animals for Crackers
  19. Sep 13, 17:31 No subject RazorWynd
  20. Sep 13, 17:40  Re: No subject Halsy
  24. Sep 13, 18:39 Why Steam Sucks Unlisted Number
  25. Sep 13, 19:20  Re: Why Steam Sucks John Nelson
  27. Sep 13, 19:39  Re: Why Steam Sucks garry
  35. Sep 13, 20:10   Re: Why Steam Sucks Void
  26. Sep 13, 19:38 ... Dignan
  28. Sep 13, 19:41 By The Way garry
  29. Sep 13, 19:42 ... Dignan
  36. Sep 13, 20:15  Re: ... Enforcer
  30. Sep 13, 19:45 ... Dignan
  31. Sep 13, 19:49 ... Dignan
  32. Sep 13, 19:53 ... Dignan
  33. Sep 13, 20:02  Re: ... [AIX]Hood
  34. Sep 13, 20:07  Re: ... SCSI-Terminator
  37. Sep 13, 20:30 Pity us 56kers Ventry
  38. Sep 13, 20:31 Hrm, Wazootyman
  39. Sep 13, 21:03  Re: Hrm, Mad Max RW
  40. Sep 13, 21:04 No subject RazorWynd
  41. Sep 13, 21:05 No subject RazorWynd
  42. Sep 13, 21:05 No subject RazorWynd
  48. Sep 13, 22:02  Re: No subject SubhumaN
  49. Sep 13, 22:25   Re: No subject Enahs
  61. Sep 13, 23:50    Re: No subject SubhumaN
  50. Sep 13, 22:26   Re: No subject waxthirteen
  43. Sep 13, 21:12 No subject RazorWynd
  52. Sep 13, 22:55  Re: No subject Zephalephelah
  44. Sep 13, 21:21 ... Wazootyman
  45. Sep 13, 21:27  Re: ... ZzeusS
  46. Sep 13, 21:28   Re: ... whatever
  53. Sep 13, 23:02   Re: ... Wazootyman
  47. Sep 13, 21:37 No subject RazorWynd
  51. Sep 13, 22:39 No subject RazorWynd
  54. Sep 13, 23:07 No subject RazorWynd
  56. Sep 13, 23:25  Steam Network Load Enforcer
  58. Sep 13, 23:30   Re: Steam Network Load Undead Scottsman
  59. Sep 13, 23:38    Re: Steam Network Load schraube
  55. Sep 13, 23:24 No subject Nonicknameforme
  57. Sep 13, 23:29 Idiocy and it's supporters Unlisted Number
  63. Sep 14, 00:20  Re: Idiocy and it's supporters Enforcer
  64. Sep 14, 01:30   Re: Idiocy and it's supporters Ralphus
  65. Sep 14, 01:38    Re: Idiocy and it's supporters Dr.Del
  68. Sep 14, 02:21     Re: Idiocy and it's supporters nin
  60. Sep 13, 23:47 No subject Nonicknameforme
  62. Sep 13, 23:59  Re: No subject Unlisted Number
  66. Sep 14, 02:06 No subject RazorWynd
  69. Sep 14, 02:21  Wow...Give em a break. Hoowahman
  71. Sep 14, 02:31   Re: Wow...Give em a break. Waachi
  91. Sep 14, 10:19   Re: Wow...Give em a break. Unlisted Number
  67. Sep 14, 02:19 Hey Wazootyman
  70. Sep 14, 02:31 No subject SubhumaN
  72. Sep 14, 02:38 Steam - I actually got it to work! Tigger
  73. Sep 14, 02:47  Re: Steam - I actually got it to work! Lactose The Intolerant
  74. Sep 14, 02:50 No subject RazorWynd
  75. Sep 14, 02:58 No subject Chunk
>> 111. Sep 14, 14:03  Effective Action FourPak
  112. Sep 14, 14:19   Re: Effective Action whatever
  113. Sep 14, 14:20   Re: Effective Action nin
  76. Sep 14, 03:27 No subject Hellbinder
  102. Sep 14, 12:30  Re: No subject Chunk
  77. Sep 14, 03:40 No subject Hellbinder
  78. Sep 14, 04:03  Re: No subject whatever
  79. Sep 14, 04:28  Re: No subject John Nelson
  85. Sep 14, 06:50  Re: No subject Brick
  103. Sep 14, 12:32  Re: No subject Chunk
  81. Sep 14, 04:46 No subject ExcessDan
  82. Sep 14, 04:52 No subject Enemy
  83. Sep 14, 05:03  Re: No subject Lactose The Intolerant
  84. Sep 14, 06:48   Re: No subject whatever
  86. Sep 14, 07:08 Worse software EVER. Jimfing
  87. Sep 14, 08:26  Re: Worse software EVER. Duc
  93. Sep 14, 10:27   Re: Worse software EVER. MeatForce
  94. Sep 14, 11:19    Re: Worse software EVER. whatever
  97. Sep 14, 11:31     Re: Worse software EVER. Wazootyman
  104. Sep 14, 12:35      Re: Worse software EVER. whatever
  108. Sep 14, 12:49       Re: Worse software EVER. Chunk
  109. Sep 14, 13:15        Re: Worse software EVER. whatever
  114. Sep 14, 14:29         Re: Worse software EVER. Chunk
  115. Sep 14, 14:35          Help on GUI interface Enforcer
  116. Sep 14, 14:37           Re: Help on GUI interface DrEvil
  125. Sep 15, 14:10         Re: Worse software EVER. Guano
  95. Sep 14, 11:23    Re: Worse software EVER. Undead Scottsman
  96. Sep 14, 11:29     Works for me ZigZang
  88. Sep 14, 08:44 D'oh Brak
  89. Sep 14, 09:08 LAN play devlar
  90. Sep 14, 09:14  Re: LAN play Undead Scottsman
  107. Sep 14, 12:42   Re: LAN play Chunk
  92. Sep 14, 10:23 Instability, slow, crashprone... vacs
  98. Sep 14, 11:35 Size mdbuchman
  99. Sep 14, 11:41  Re: Size Wazootyman
  100. Sep 14, 11:45   Re: Size beaves
  101. Sep 14, 11:55    Re: Size MeatForce
  106. Sep 14, 12:39 No subject ssh
  110. Sep 14, 13:19 Steam kind does suck Tim1_2
  117. Sep 14, 16:45 Unsubscribing.. Oblivion
  118. Sep 14, 18:21 No subject RazorWynd
  119. Sep 14, 20:27  Re: No subject hordak
  120. Sep 14, 20:46 No subject Brick
  121. Sep 14, 21:05  Download and install again? Enforcer
  122. Sep 14, 21:14   Re: Download and install again? AcidDrone
  123. Sep 14, 21:54   Re: Download and install again? Enforcer
  124. Sep 15, 14:02 Strike 3 and im out. Guano
  127. Sep 15, 18:43 Re: Opterons Slippy theClown
  128. Sep 15, 20:25 No subject Brick
  129. Sep 16, 00:07  Re: No subject Propagandhi
  130. Sep 16, 21:07   Re: No subject SH33P
  131. Sep 17, 09:02    Re: New System Serby
  132. Sep 17, 19:15     Re: New System Slippy theClown
  134. Sep 18, 13:54     Re: New System kanniballl
  136. Sep 19, 10:54    re CS 1.5 Armengar
  133. Sep 18, 03:59 Steam? bassie
  135. Sep 19, 07:55 heh Fillem
  137. Sep 19, 15:56  Re: heh =TFM=Melvin
  138. Sep 19, 17:46 Refund or legal action Guano
  139. Sep 20, 11:30  Re: Refund or legal action [MIA]Braddock


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