Please find underneath Ubisoft’s official statement concerning Might & Magic Heroes VII - US Collector’s Edition.
“Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi.”
We are sorry for the inconvenience and hope the above statement will help to clarify the current situation.
clint wrote on Oct 12, 2015, 18:18:
That is very close to saying that the customers in NA are stupid and confused.
Quinn wrote on Oct 12, 2015, 17:06:
Ubisoft is giving people a full refund and/or free game for the (imo) minor issue of the CE not having a physical disc. If anyone is pathetic in this reality, it's the customer. Not Ubisoft. I really don't get the hatred. They compensate greatly for people who are obviously stuck in the past. Face it, folks: MTV is no longer a music channel, Ozzie became an actor, and game discs gave way to digital downloads.
Instead of reminding those people of the harsh reality of change, they offer free games instead! They act like too sweet parents who give their whining child an icecream just so they would STFU.
Quinn wrote on Oct 12, 2015, 17:06:
Ubisoft is giving people a full refund and/or free game for the (imo) minor issue of the CE not having a physical disc. If anyone is pathetic in this reality, it's the customer. Not Ubisoft. I really don't get the hatred. They compensate greatly for people who are obviously stuck in the past. Face it, folks: MTV is no longer a music channel, Ozzie became an actor, and game discs gave way to digital downloads.
Instead of reminding those people of the harsh reality of change, they offer free games instead! They act like too sweet parents who give their whining child an icecream just so they would STFU.
Quinn wrote on Oct 12, 2015, 17:06:
Ubisoft is giving people a full refund and/or free game for the (imo) minor issue of the CE not having a physical disc. If anyone is pathetic in this reality, it's the customer. Not Ubisoft. I really don't get the hatred. They compensate greatly for people who are obviously stuck in the past. Face it, folks: MTV is no longer a music channel, Ozzie became an actor, and game discs gave way to digital downloads.
Instead of reminding those people of the harsh reality of change, they offer free games instead! They act like too sweet parents who give their whining child an icecream just so they would STFU.
ldonyo wrote on Oct 12, 2015, 16:08:BitWraith wrote on Oct 12, 2015, 14:53:That is certainly the way they phrased it. If they think their statement clears anything up, they need to hire an English tutor. It's like they used Google Translate to generate their statement.
what does that even mean? we're accepting refunds from customers.
BitWraith wrote on Oct 12, 2015, 14:53:That is certainly the way they phrased it. If they think their statement clears anything up, they need to hire an English tutor. It's like they used Google Translate to generate their statement.
what does that even mean? we're accepting refunds from customers.