Some Star Citizen Refunds

Some requests for refunds from Star Citizen backers are being granted by Cloud Imperium Games, reports Polygon, noting a recent a recent survey suggested there were a surprising number of customers looking to get their money back (including quotes from our own KXmode about his refund). They spoke about this during a conversation with Chris Roberts. "We don't publicize it, but when people reach out to us and talk to us in a rational manner, in most cases we've refunded them," Roberts says. "We don't want people to be part of the project if they're not happy." There are no public announcements or guarantees attached to this reimbursement policy, which remains completely at the company's discretion, as they are not obligated to make refunds.

The article recaps the slipped delivery dates for the space simulation as the scope of the game's design has grown along with its crowdfunded budget, discussing how this has has contributed to whatever degree of discontent this all represents. Here's more:

A spokesperson for Cloud Imperium said that a total of 1,269 refunds have so far been given out, with 93 refunds since the beginning of July. Roberts declined to say what percentage of refund applications are granted.

"If there are cases where people are really upset, or facing personal hardships, on a case by case basis we take a look and we refund," he said. "We don't want to keep people around. We don't want to fight with them."
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82.
 
Re: Some Star Citizen Refunds
Aug 23, 2015, 21:25
82.
Re: Some Star Citizen Refunds Aug 23, 2015, 21:25
Aug 23, 2015, 21:25
 
Kosumo wrote on Aug 23, 2015, 02:25:
theyarecomingforyou wrote on Aug 22, 2015, 09:34:
Kosumo wrote on Aug 22, 2015, 04:23:
Fidelity does not equal great gameplay.
I didn't suggest otherwise.

Yes you did, otherwise what did you mean by this?

theyarecomingforyou wrote on Aug 22, 2015, 03:10:
We're all well aware of the delays. What matters is whether the end game is decent and that looks to be the case now more than ever. Go back and watch the original pitch then watch the Gamescom demo - the fidelity is far beyond what was originally shown.

Because the 'gameplay*' in the kickstarter video looks better still than the 'gameplay*' in that Gamescom demo.
Two different things. The fidelity has increased AND the depth of gameplay has increased - it's just easier to see the difference when it comes to fidelity.

Kosumo wrote on Aug 23, 2015, 02:25:
If that is true, and it's what the backers want then why don't people just fund him more money without get spaceships in return?
Because, as I very clearly pointed out, the selling of spaceships has always been how the game has been funded. Continuing that isn't a deviation - it's perfectly consistent.

Kosumo wrote on Aug 23, 2015, 02:25:
I bet if there where not always a new better internet spaceship FOR SALE, then the money would stop. Ergo, adding new ships (which have made some old one subpar from what I've heard) is total GREED.
Of course the new ships are responsible for CIG's income - that's their business model. It's not a secret. But adding new ships isn't greed any more than the initial pitch was - the game would not have been funded any other way.

Were this coming from a publisher like EA or Ubisoft I'd be absolutely on your side but this is a game that literally wouldn't have been made any other way. If your argument is that this game shouldn't have been made then you're entitled to that opinion but the reality is that nearly a million people felt otherwise and have supported the project, while many others will buy it once it's released. That justifies its existence.
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