I want to keep you all updated.
We initially declined some people's request for refund as our records showed they have already played Elite: Dangerous online. After listening to many of the comments I received after my AMA here, we have since re-opened these requests and informed those people that we will be contacting them so that we can fully understand their individual situation before making a more informed decision.
We will be contacting them each in the next few working days.
HorrorScope wrote on Nov 22, 2014, 18:01:
Current Eula:
8. In-Game Advertising
The Game may incorporate technology (which may be provided by Frontier or third party service providers engaged by Frontier (each a "Dynamic Advertising Provider")) which enables advertising to be uploaded into the Game on your PC, and changed while the Game is being played on-line. In order that the Dynamic Advertising Provider is able to direct advertising appropriate to your Game and geographic region, as well as to the correct location within the computer game, certain non-personally identifiable data and information may be retrieved and retained by the Dynamic Advertising Provider including your I.P. address, geographic location, in-game position, and information concerning the appearance of advertising visible during your gameplay (for example, the length of time an item of advertising was visible, the dimensions of the advertisements). In addition, the Dynamic Advertising Provider may assign a unique identification number which is stored on your PC and which is used to monitor and calculate the number of views of dynamic advertising during gameplay. None of the information collected for this purpose including the identification number can be used to identify you.
The technology employed by Dynamic Advertising Providers may be located outside your country of residence (including outside of the European Union).
Where a Game incorporates dynamic advertising technology, the technology which serves the provision of dynamic in-game advertising is integrated within the Game. This means that if you do not want to receive dynamic advertising, you should only play the game when you are not connected to the Internet.
Prez wrote on Nov 22, 2014, 04:14:
I have to say that it does seem that they are really making this harder on themselves. Just give everyone who asks a refund and stop the negative publicity they are getting. Like Creston said chances are the total number of refunds paid will be small compared to what they have made already.
Sgt. Rock wrote on Nov 22, 2014, 08:39:
What's all the fuss about?
I understand that offline would have been nice for people with really bad connects, modding and when the servers go down in a couple of years(then they'll probably release the server code).
People who really can't play the game because of their connection(or lack off) will get a refund and will have to get over the fact that they can't play the game.
But everybody else especially those who have been playing the alpha and beta for months now, shouldn't be complaining.
I don't think this was a ploy to get more people to sign up for the Kickstarter, but to make as many people happy as possible.
Sgt. Rock wrote on Nov 22, 2014, 08:39:
What's all the fuss about?
I understand that offline would have been nice for people with really bad connects, modding and when the servers go down in a couple of years(then they'll probably release the server code).
People who really can't play the game because of their connection(or lack off) will get a refund and will have to get over the fact that they can't play the game.
theyarecomingforyou wrote on Nov 22, 2014, 09:32:Ventura wrote on Nov 22, 2014, 07:17:Fair enough. I hadn't read all the comments - I was going based on what the actual KS page said.
Wrong. They said specifically that it would when asked about it, and more than once, too. Here's one such example for you, taken from the Kickstarter's comments section, but there are others out there from reddit and the like.
Ventura wrote on Nov 22, 2014, 07:17:Fair enough. I hadn't read all the comments - I was going based on what the actual KS page said.
Wrong. They said specifically that it would when asked about it, and more than once, too. Here's one such example for you, taken from the Kickstarter's comments section, but there are others out there from reddit and the like.
theyarecomingforyou wrote on Nov 22, 2014, 06:06:
it was never stated there would be offline play.
The Half Elf wrote on Nov 21, 2014, 17:33:No, they didn't. They said you would be able to play the game without connecting to the galaxy server, which is what has changed, but it was never stated there would be offline play.
What's to understand? You said you would have a offline mode. You lied. People want their money back.
harlock wrote on Nov 21, 2014, 23:22:
yeh its amazing.. its the most exciting thing ive ever seen in my life
walrus1 wrote on Nov 22, 2014, 00:33:
Woah! This really is getting better and better all the time!