Will you give people refunds?
We have started responding to requests where there is a clear outcome:
- Those who have pre-ordered an Elite: Dangerous release version from our online store and have therefore not yet played the game are eligible for a refund.
- Those who have already been playing the game online in the Alpha and/or Beta phases, regardless of whether they backed the project via Kickstarter or purchased access to Alpha and/or Beta through our online store, are not eligible for a refund.
We want to make sure we treat each person's situation with the thoroughness it deserves, and have contacted each of them to ask that they bear with us over the next few working days if their circumstances do not fit either criteria above as we look into individual requests.
BobBob wrote on Nov 20, 2014, 12:50:
When did the trend toward people paying for alpha and beta versions begin? I recall the days when developers were begging to find people willing to be testers, later to provide a free or discounted copy of the full version.