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EA Offering Origin Game Guarantees

Electronic Arts announces "The Great Game Guarantee" for Origin customers, providing a money-back guarantee on digital purchases, saying customers can return games that don't meet with their satisfaction within 24 hours of first launch or within a week of your purchase, whichever comes first (preorders can be returned within a week of the game's release, or 24 hours of first launch). There are further details on how this all works on this page. This only works for EA-developed and EA-published partner games for now, and does not apply to DLC, though they are looking into the ability to expand the program to cover games from other publishers and developers. Market leader Steam has been known to accede to requests for refunds on a case-by-case basis, but has no comparable official refund policy in place. Thanks Verno.

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23. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 11:11 Cutter
 
You’ll get a confirmation message within 48 hours, and your refund within 10 days if you meet the refund criteria.

IF you meet the criteria.

And this is available globally except Canada? Wtf?
 
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22. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 11:03 Verno
 
Hyatus wrote on Aug 20, 2013, 11:01:
Launch, in this context, does not mean "the day the game is released", but rather, "the first time you load the game to play."

Right, when I said first launch I meant when you first launch the executable, sorry should have been more clear.
 
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21. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 11:03 Orogogus
 
HorrorScope wrote on Aug 20, 2013, 10:49:
Kajetan wrote on Aug 20, 2013, 10:09:
wtf_man wrote on Aug 20, 2013, 09:53:
While this is a move in the right direction... it should be 24 hours after first launch of the game
"within 24 hours of first launch or within a week of your purchase, whichever comes first"

Whatever that means, read that and figured a typo. That makes no sense, but this does make sense: Return within a week of first launch or within 24 after purchase after that.

Unless I'm missing something. Because if the game launched today I'll take the week to think about return vs the 23 hours.

Yours makes less sense. I literally can't tell what you mean by "within 24 after purchase after that."

I think launch refers to you starting the game, not like a new product launch. Their policy seems to be, you buy the game. Then either 1) you install and launch it right away, 24 hours time's up, or 2) you sit on it and don't install it, and 7 days later time's up. In the latter case I assume the idea is that you see a bunch of bad reviews and decide it's a lemon, or else come down with buyer's remorse.
 
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20. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 11:01 Hyatus
 
Launch, in this context, does not mean "the day the game is released", but rather, "the first time you load the game to play."  
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19. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:56 Verno
 
HorrorScope wrote on Aug 20, 2013, 10:47:
Perhaps a figure of speech, surely you can beat many games in the time they've allotted for a refund.

Right but I really don't think most people are going to stay up for 12 out of 24 hours and do nothing but play a videogame obsessively so that they can return it. Most normal people have lives, routines, responsibilities and so on. I'm sure there are some extreme fringe weirdos who will but I just can't see it being enough to matter. Most EA games outside of say Medal of Honor can't be realistically beat in those time frames unless you stayed up and did nothing but that all day.

If this was say within 3+ days of first launch then yeah, I could see rampant abuse.
 
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18. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:50 SpectralMeat
 
HorrorScope wrote on Aug 20, 2013, 10:47:
So it will be up to us...
Yeah it won't last then.
Ignorant people will take advantage of it as much as they can.
This is why we can't have nice things
 
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17. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:49 HorrorScope
 
Kajetan wrote on Aug 20, 2013, 10:09:
wtf_man wrote on Aug 20, 2013, 09:53:
While this is a move in the right direction... it should be 24 hours after first launch of the game
"within 24 hours of first launch or within a week of your purchase, whichever comes first"

Whatever that means, read that and figured a typo. That makes no sense, but this does make sense: Return within a week of first launch or within 24 after purchase after that.

Unless I'm missing something. Because if the game launched today I'll take the week to think about return vs the 23 hours.
 
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16. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:47 HorrorScope
 
Verno wrote on Aug 20, 2013, 09:52:
Bumpy wrote on Aug 20, 2013, 09:47:
In an age where most games can be completed in 8 hours or less, I don't see this as a great policy for business.

I predict this won't last long.

I don't know, how many games do you beat in 8 hours that aren't Call of Duty? I can't think of too many EA games that are beatable in 8 hours or whatever.

Perhaps a figure of speech, surely you can beat many games in the time they've allotted for a refund. I remember way back in the day when there was a store called EggHead, which was like Gamestop just before Gamestop. They had a 30 day no questions ask return policy. I only used it on really bad games and it was great, if that is how it was used. But I talked with several other customers, they returned everything. They said, if they offer it and you don't use it, you are a sucker. That all you are doing is working within their approved policy. A couple years later they went bankrupt and sold assets to Amazon. The moral is... sure you can take advantage of it for everything, if you do, it won't be around for long. If we are to only use it on games because they really suck to us.... then there is a chance it could stick. So it will be up to us... we'll blow it.
 
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15. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:43 Alamar
 
avianflu wrote on Aug 20, 2013, 10:37:
something tells me that you can ask for a refund once and you'll get it.

Ask later on a different game? The answer is "no."

Strictly a marketing ploy.

Partially a marketing ploy, but this kind of answers the question earlier in the thread... If people try to abuse the system, it won't let them...

Of the hundreds of Steam games I have, there are probably about 3 that I would have wanted a refund for, and getting even 1 of those would have been great : )

-Alamar
 
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14. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:41 Alamar
 
wtf_man wrote on Aug 20, 2013, 09:53:
While this is a move in the right direction... it should be 24 hours after first launch of the game or even 24 hours after actual download... I buy games on Steam Sales and don't get around to playing them for weeks, due to backlog.

And yes... there are a few games in my library that I wish I could get a refund on.

But... You realize that YOU... Have a problem... The system shouldn't be managed for the exception.

I have taken to installing every new game I have in a bundle, and when I'm done with it, will remove it... I'm at about 65 games, of which there are about 5 I've beaten, and can remove (but don't, because I play them again, like Terraria, Dark Souls, Hammerwatch; Going through on Hard now; beat the skeleton boss last night).

-Alamar
 
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13. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:39 InBlack
 
Its just a marketing ploy to try and get smart(er) people on their Origin service. Most mouthbreathers wont even know its there...  
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12. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:37 avianflu
 
something tells me that you can ask for a refund once and you'll get it.

Ask later on a different game? The answer is "no."

Strictly a marketing ploy.
 
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11. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:09 SpectralMeat
 
MajorD wrote on Aug 20, 2013, 10:07:
It is an admirable move, but I too can not see it lasting. I can't help but think there is some loophole or disclaimer somewhere that has not been divulged yet. Sorry to be so skeptical, but this is EA afterall……


+1
My thoughts exactly
 
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10. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:09 Kajetan
 
wtf_man wrote on Aug 20, 2013, 09:53:
While this is a move in the right direction... it should be 24 hours after first launch of the game
"within 24 hours of first launch or within a week of your purchase, whichever comes first"
 
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9. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 10:07 MajorD
 

It is an admirable move, but I too can not see it lasting. I can't help but think there is some loophole or disclaimer somewhere that has not been divulged yet. Sorry to be so skeptical, but this is EA afterall……

 
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8. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 09:53 wtf_man
 
While this is a move in the right direction... it should be 24 hours after first launch of the game or even 24 hours after actual download... I buy games on Steam Sales and don't get around to playing them for weeks, due to backlog.

And yes... there are a few games in my library that I wish I could get a refund on.
 
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7. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 09:52 Verno
 
Bumpy wrote on Aug 20, 2013, 09:47:
In an age where most games can be completed in 8 hours or less, I don't see this as a great policy for business.

I predict this won't last long.

I don't know, how many games do you beat in 8 hours that aren't Call of Duty? I can't think of too many EA games that are beatable in 8 hours or whatever.
 
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6. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 09:51 InBlack
 
Most games I can tell in the first hour of play, so this is indeed very welcome news. Although I cant remember the last time I bought an EA game....or would want one. I think it was Dragon Age. Yeah Dragon Age was my last EA purchase. Or Mass Effect 2? Cant remember whichever came last. It was all downhill for them since.
 
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5. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 09:50 nin
 
Bumpy wrote on Aug 20, 2013, 09:47:
In an age where most games can be completed in 8 hours or less, I don't see this as a great policy for business.

I predict this won't last long.


Agreed.

 
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4. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 09:48 Flo
 
Wow. Now your move, Steam....
I remember buying Natural Selection 2 and it ran like shit on my rig. I asked Steam nicely to let me return the game. They told me to fuck off.
 
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63 Replies. 4 pages. Viewing page 3.
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