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SimCity Pares Down Features to Meet Demand

A post to the EA Forums from SimCity senior producer Kip Katsarelis explains the measures they are taking to address launch issues with the new SimCity, which include a server hotfix and a version 1.2 patch, but apparently no refunds (contrary to an early statement that said these would be offered). Word is they have temporarily cut off some features to help their servers cope with demand:

Server capacity is our biggest obstacle. We launched in North America on Tuesday and our servers filled up within a matter of hours. What we saw was that players were having such a good time they didn't want to leave the game, which kept our servers packed and made it difficult for new players to join. We added more servers to accommodate the launch in Australia and Japan, and then more yesterday to accommodate the launch in Europe. As of right now, we are adding even more servers which will be going live over the next three days. And, our plan is to continue to bring more servers online until we have enough to meet the demand, increase player capacity and let more people through the gates and into the game.

Earlier today, we released a patch that temporarily cut off some features including leaderboards, achievements and Cheetah Speed to reduce data stress on the servers and effectively free up space so that we can let more people into the game. These are great features that we're proud of and we'll turn them back on soon, but our number one priority is to bring stability to our servers. This update also resolved some of the bugs and issues that have been frustrating players. You can read all about it at http://forum.ea.com/eaforum/posts/list/9341807.page

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29. Re: SimCity Pares Down Features to Meet Demand Mar 7, 2013, 22:41 PropheT
 
Verno wrote on Mar 7, 2013, 22:35:
This is really the kind of thing where people post "durrr Blues is so biased about EA" and you can just point to this whole episode and not even say another word.

I like to point out how people here hate on practically everything, but in this case I think it's been justified ever since they announced it. Blizzard announced the same thing, and it was worth seeing how it'd work out, but when that failed spectacularly in that first week it wasn't a tough prediction to see that this would be just as bad off...if not worse, considering the resources and companies involved and the lack of real world stress testing on server loads.

To me, that's the worst thing about this entire mess...that everyone knew it was coming and said so for months, but it still happened and maybe even worse than the doubters predicted it would. Maybe now that two high profile games have laid a big turd on their opening week with the always-online thing we can put the final nail in the coffin for this approach.

/edit for clarity, good lard I shouldn't post when distracted.
 
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  1. Mar 7, 20:34 Re: SimCity Pares Down Features to Meet Demand NKD
  6. Mar 7, 20:47  Re: SimCity Pares Down Features to Meet Demand Rattlehead
  7. Mar 7, 20:50   Re: SimCity Pares Down Features to Meet Demand Techie714
  14. Mar 7, 21:17  Re: More Big Picture Details HorrorScope
  26. Mar 7, 22:21  Re: SimCity Pares Down Features to Meet Demand jdreyer
  51. Mar 8, 04:27   Re: SimCity Pares Down Features to Meet Demand yonder
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  53. Mar 8, 06:49     Re: SimCity Pares Down Features to Meet Demand Julio
  54. Mar 8, 07:10      Re: SimCity Pares Down Features to Meet Demand Redmask
  55. Mar 8, 07:49       Re: SimCity Pares Down Features to Meet Demand InBlack
  56. Mar 8, 08:00       Re: SimCity Pares Down Features to Meet Demand Quboid
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  69. Mar 8, 09:42          Re: SimCity Pares Down Features to Meet Demand Redmask
  67. Mar 8, 09:17        Re: SimCity Pares Down Features to Meet Demand WaltC
  62. Mar 8, 08:42       Re: SimCity Pares Down Features to Meet Demand Verno
  63. Mar 8, 08:56        Re: SimCity Pares Down Features to Meet Demand RollinThundr
  2. Mar 7, 20:34 Re: SimCity Pares Down Features to Meet Demand ASeven
  3. Mar 7, 20:36  Re: SimCity Pares Down Features to Meet Demand nin
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  17. Mar 7, 21:35      Re: SimCity Pares Down Features to Meet Demand PHJF
  19. Mar 7, 21:57       Re: SimCity Pares Down Features to Meet Demand NKD
  24. Mar 7, 22:16      Re: More Big Picture Details HorrorScope
  37. Mar 7, 23:44      Re: SimCity Pares Down Features to Meet Demand Cutter
  38. Mar 7, 23:59       Re: SimCity Pares Down Features to Meet Demand Drayth
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  81. Mar 8, 19:39     Re: SimCity Pares Down Features to Meet Demand Quboid
  83. Mar 8, 21:35      Re: SimCity Pares Down Features to Meet Demand Creston
  84. Mar 9, 09:23       Re: SimCity Pares Down Features to Meet Demand Quboid
  28. Mar 7, 22:35 Re: SimCity Pares Down Features to Meet Demand Verno
>> 29. Mar 7, 22:41  Re: SimCity Pares Down Features to Meet Demand PropheT
  30. Mar 7, 22:54 Re: SimCity Pares Down Features to Meet Demand Redmask
  75. Mar 8, 12:14  Re: SimCity Pares Down Features to Meet Demand Creston
  76. Mar 8, 12:27   Re: SimCity Pares Down Features to Meet Demand RollinThundr
  77. Mar 8, 12:28   Re: SimCity Pares Down Features to Meet Demand Verno
  31. Mar 7, 23:08 Re: SimCity Pares Down Features to Meet Demand Dev
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  36. Mar 7, 23:36  Re: SimCity Pares Down Features to Meet Demand Mad Max RW
  39. Mar 8, 00:02   Re: SimCity Pares Down Features to Meet Demand ViRGE
  40. Mar 8, 00:33    Re: SimCity Pares Down Features to Meet Demand BazzaLB
  41. Mar 8, 01:06     Re: SimCity Pares Down Features to Meet Demand MisterBenn
  45. Mar 8, 02:53      Re: SimCity Pares Down Features to Meet Demand Flatline
  59. Mar 8, 08:28      Re: SimCity Pares Down Features to Meet Demand Boston
  60. Mar 8, 08:34       Re: SimCity Pares Down Features to Meet Demand InBlack
  64. Mar 8, 08:56       Re: SimCity Pares Down Features to Meet Demand Undocumented Alien
  42. Mar 8, 01:07   Re: SimCity Pares Down Features to Meet Demand EkimDeLhi
  61. Mar 8, 08:41    Re: SimCity Pares Down Features to Meet Demand WaltC
  71. Mar 8, 09:59     Re: SimCity Pares Down Features to Meet Demand Dev
  43. Mar 8, 01:32 Re: SimCity Pares Down Features to Meet Demand ELITE
  46. Mar 8, 03:12 Re: More Big Picture Details HorrorScope
  47. Mar 8, 03:22 Re: SimCity Pares Down Features to Meet Demand wonkawonka
  48. Mar 8, 03:47  Re: SimCity Pares Down Features to Meet Demand InBlack
  49. Mar 8, 04:26 Re: SimCity Pares Down Features to Meet Demand Newbro
  65. Mar 8, 09:06 Re: SimCity Pares Down Features to Meet Demand Verno
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  85. Mar 9, 20:52   Re: SimCity Pares Down Features to Meet Demand JohnnyRotten
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  88. Mar 9, 22:04      Re: SimCity Pares Down Features to Meet Demand nin
  70. Mar 8, 09:48 Re: SimCity Pares Down Features to Meet Demand Omni
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