A Techdirt article
looks at issues users are having with new Razer Naga mice, as there are complaints that its Synapse 2.0 software requires an internet connection the first time it's used, leading to the inevitable story of someone who could not use his new mouse because the authentication servers were down (thanks Brandon). They note a Facebook explanation
from Razer saying this is not the case, and that the mouse will work out of the box, and the software requiring the internet includes added functionality to save profiles in the cloud (actually saying this reduces the cost of mice, which apparently were requiring ever-more flash memory for the convenience of portable settings). Techdirt refutes the claim that the mice "work perfectly well out of the box without Synapse 2.0," and the forum post
for this software seems surprisingly nosey:
By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.
Razer may use customer contact information provided by Subscribers to send information about Razer, including news about product updates, contests, events, and other promotional materials, but only if the Subscriber agrees to receive such communications. Except in the cases described below, Razer will not share personally identifiable information with any third party unless the Subscriber agrees to such disclosure in advance.
While provision of personally identifiable information remains entirely voluntary, Razer reserves the right to make access to certain value-added services or features conditional upon the supply of personally identifiable information. In such situations, the Subscriber will be given the option to decline use of the particular value added service or feature if he does not wish to furnish personally identifiable information.
In some situations, personally identifiable information the Subscriber inputs in connection with Synapse may be made searchable or otherwise available to other Subscribers (such as in certain public functions). Razer has no obligation to keep the privacy of personally identifiable information that is made available by a Subscriber to other Subscribers.
Collection of personally identifiable information may be out-sourced to associates under agreement with Razer. These associates may adhere to their own set of privacy policies.
Personally identifiable information will be processed and stored by Razer in databases hosted in secure locations. Razer has taken reasonable steps to protect the information Subscribers share with it, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.
Razer may release personally identifiable information to comply with court orders or laws that require us to disclose such information, without the need of consent from the Subscriber.