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Razer Mouse Software Requires Internet? Watches You Carefully

A Techdirt article looks at issues users are having with new Razer Naga mice, as there are complaints that its Synapse 2.0 software requires an internet connection the first time it's used, leading to the inevitable story of someone who could not use his new mouse because the authentication servers were down (thanks Brandon). They note a Facebook explanation from Razer saying this is not the case, and that the mouse will work out of the box, and the software requiring the internet includes added functionality to save profiles in the cloud (actually saying this reduces the cost of mice, which apparently were requiring ever-more flash memory for the convenience of portable settings). Techdirt refutes the claim that the mice "work perfectly well out of the box without Synapse 2.0," and the forum post that set all this in motion also notes that the Privacy Policy for this software seems surprisingly nosey:

By using Razer Synapse 2.0 (“Synapse”), the Subscriber agrees that Razer may collect aggregate information, individual information, and personally identifiable information. Razer may share aggregate information and individual information with other parties. Razer shall not share personally identifiable information with other parties, except as described in the policy below.

Razer may use customer contact information provided by Subscribers to send information about Razer, including news about product updates, contests, events, and other promotional materials, but only if the Subscriber agrees to receive such communications. Except in the cases described below, Razer will not share personally identifiable information with any third party unless the Subscriber agrees to such disclosure in advance.

While provision of personally identifiable information remains entirely voluntary, Razer reserves the right to make access to certain value-added services or features conditional upon the supply of personally identifiable information. In such situations, the Subscriber will be given the option to decline use of the particular value added service or feature if he does not wish to furnish personally identifiable information.

In some situations, personally identifiable information the Subscriber inputs in connection with Synapse may be made searchable or otherwise available to other Subscribers (such as in certain public functions). Razer has no obligation to keep the privacy of personally identifiable information that is made available by a Subscriber to other Subscribers.

Collection of personally identifiable information may be out-sourced to associates under agreement with Razer. These associates may adhere to their own set of privacy policies.

Personally identifiable information will be processed and stored by Razer in databases hosted in secure locations. Razer has taken reasonable steps to protect the information Subscribers share with it, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Razer may allow third parties performing services under contract with Razer to access stored information but such access shall only be to the extent necessary to provide those services. In those instances, the third party will be bound by the terms of this Privacy Policy.

Razer may release personally identifiable information to comply with court orders or laws that require us to disclose such information, without the need of consent from the Subscriber.

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48 Replies. 3 pages. Viewing page 3.
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8. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 8, 2012, 00:02 RailWizard
 
Razor = the Monster Cable of the mouse and keyboard world.

I have owned 2 Razor mice and there will NOT be a third.(lachesis)
The 4000dpi one did last me quite awhile, which caused me to get another after it broke(it was a kinda love/hate thing, but it had lots of buttons...). The 5600dpi model....I can't even use the newest drivers without it going unresponsive every 30mins>1hr requiring me to replug it. So have to use older driver. It also refuses to save my sensitivity setting and so I have to set it every time I reboot or replug. Now one of the primary buttons is going flakey, so time to find a new (ambi) mouse.

I also know someone with a Razor keyboard and there are 2 very bad things with that. 1. keys are painted and that paint wears off amazingly fast. 2. it outputs weirdass characters from time to time requiring either a replug or reboot.

So yeah....this mandatory cloud shit now and Razor can definitely go fuck themselves. I will never buy their shit again and I will advise everyone I talk to otherwise as well.


 
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7. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 23:59 Prez
 
Well, I'll never buy a Razer again. I'm currently using the 17 button Razer Naga but if this is how they do business then it will be my last.  
Avatar 17185
 
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi
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6. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 23:55 Fion
 
Logitech G700

Best mouse I ever owned, and yes I have owned a few razors and didn't really like them. I'll avoid them in the future thanks to crap like this.
 
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5. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 22:51 NegaDeath
 
What a bizarre story. Having to register online before you can use the advanced features of an expensive mouse. What moron signed off on that idea? Whats next, fingerprint scanners that lock the mouse out to the wrong person to discourage lending? I've tried Razr mice in the past (copperhead and lachesis) and the damn things just break within a year. Fooled me twice, shame on me.

Logitech or bust.
 
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4. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 22:21 Mordecai Walfish
 
Simple solution here folks. Don't use Razer's overpriced garbage accessories.

"For Gamers By Gamers" is only a ploy to get you to pay more for something that is equaled or bested already by the competition.
 
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3. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 22:18 Cutter
 
jacobvandy wrote on Nov 7, 2012, 22:11:
This is at least 7 times more retarded than Ubisoft's always-on DRM. And that's saying something... I'm glad I don't use Razer crap.

If you want to cheap out and avoid putting memory in the mouse itself, don't shove cloud storage down people's throats. Just store the extra profiles on their computer.

But then they couldn't have all your information and spy on you. Sure glad I don't use their crap.
 
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"The South will boogie again!" - Disco Stu
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2. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 22:17 Aero
 
Um, how much flash do you really need to save the configuration settings? 512K flash ic's cost about $0.50 and I can't imagine why you would even need anywhere near that much. Granted, those little things add up, but I don't really buy that as an excuse.  
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1. Re: Razer Mouse Software Requires Internet? Watches You Carefully Nov 7, 2012, 22:11 jacobvandy
 
This is at least 7 times more retarded than Ubisoft's always-on DRM. And that's saying something... I'm glad I don't use Razer crap.

If you want to cheap out and avoid putting memory in the mouse itself, don't shove cloud storage down people's throats. Just store the extra profiles on their computer.
 
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48 Replies. 3 pages. Viewing page 3.
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