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Steam Precludes Class Action Lawsuits

Valve announces an updated Steam Subscriber Agreement, becoming the latest company to attempt to avoid potential class action lawsuits by prohibiting them as a term of service. Here is their explanation of this:

Weíre also introducing a new dispute resolution process that will benefit you and Valve. Recently, a number of companies have created similar provisions which have generated lots of discussion from customers and communities, and weíve been following these discussions closely. On Steam, whenever a customer is unhappy with any transaction, our first goal is to resolve things as quickly as possible through the normal customer support process. However in those instances in which we can't resolve a dispute, we've outlined a new required process whereby we agree to use arbitration or small claims court to resolve the dispute. In the arbitration process, Valve will reimburse your costs of the arbitration for claims under a certain amount. Reimbursement by Valve is provided regardless of the arbitratorís decision, provided that the arbitrator does not determine the claim to be frivolous or the costs unreasonable.

Most significant to the new dispute resolution terms is that customers may now only bring individual claims, not class action claims. We considered this change very carefully. Itís clear to us that in some situations, class actions have real benefits to customers. In far too many cases however, class actions donít provide any real benefit to users and instead impose unnecessary expense and delay, and are often designed to benefit the class action lawyers who craft and litigate these claims. Class actions like these do not benefit us or our communities. We think this new dispute resolution process is faster and better for you and Valve while avoiding unnecessary costs, and that it will therefore benefit the community as a whole.

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125. Re: Steam Precludes Class Action Lawsuits Aug 1, 2012, 14:07 Verno
 
NKD wrote on Aug 1, 2012, 14:06:
So, aside from class actions which I think are pretty bullshit, how does everyone feel in general about terms of service changes when the company has hundreds or thousands of dollars of your digital licenses held at gunpoint?

Should they even be able to change it on you at that point?

I think changes should only affect new licenses and that you shouldn't lose access to your existing library if you don't agree to the changes. I feel that way because I don't think my options should be "Accept new agreement" or "fuck off, lose access to all games". How I envision it is basically logging in, seeing a new subscriber agreement for Steam/whatever and making a decision. If I decide not to accept then I can use my existing version of Steam but I can't purchase new licenses. The whole thing is pretty murky though because you basically license the entire program. Of course that's way too fair for most corporations to abide by

This comment was edited on Aug 1, 2012, 14:16.
 
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  123. Aug 1, 14:02  Re: Steam Precludes Class Action Lawsuits eunichron
  124. Aug 1, 14:06   Re: Steam Precludes Class Action Lawsuits NKD
>> 125. Aug 1, 14:07    Re: Steam Precludes Class Action Lawsuits Verno
  126. Aug 1, 14:10     Re: Steam Precludes Class Action Lawsuits NKD
  130. Aug 1, 15:20     Re: Steam Precludes Class Action Lawsuits Creston
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  129. Aug 1, 14:52     Re: Steam Precludes Class Action Lawsuits Verno
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  134. Aug 1, 19:27    Re: Steam Precludes Class Action Lawsuits Mashiki Amiketo
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