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| [Jul 31, 2012, 9:33 pm ET] - Share - Viewing Comments |
Valve announces an updated Steam Subscriber Agreement, becoming the latest company to attempt to avoid potential class action lawsuits by prohibiting them as a term of service. Here is their explanation of this: We’re also introducing a new dispute resolution process that will benefit you and Valve. Recently, a number of companies have created similar provisions which have generated lots of discussion from customers and communities, and we’ve been following these discussions closely. On Steam, whenever a customer is unhappy with any transaction, our first goal is to resolve things as quickly as possible through the normal customer support process. However in those instances in which we can't resolve a dispute, we've outlined a new required process whereby we agree to use arbitration or small claims court to resolve the dispute. In the arbitration process, Valve will reimburse your costs of the arbitration for claims under a certain amount. Reimbursement by Valve is provided regardless of the arbitrator’s decision, provided that the arbitrator does not determine the claim to be frivolous or the costs unreasonable.
Most significant to the new dispute resolution terms is that customers may now only bring individual claims, not class action claims. We considered this change very carefully. It’s clear to us that in some situations, class actions have real benefits to customers. In far too many cases however, class actions don’t provide any real benefit to users and instead impose unnecessary expense and delay, and are often designed to benefit the class action lawyers who craft and litigate these claims. Class actions like these do not benefit us or our communities. We think this new dispute resolution process is faster and better for you and Valve while avoiding unnecessary costs, and that it will therefore benefit the community as a whole.
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Re: Steam Precludes Class Action Lawsuits |
Jul 31, 2012, 23:48 |
Dades |
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StingingVelvet wrote on Jul 31, 2012, 23:08: Blues tends to only be worth posting at for debates, and Valve not being the saints they pretend to be or the media treats them as is something I like debating. The media doesn't really treat Valve any differently and I've never seen Valve portray themselves as a saint. You aren't saving anyone from the evils of greedy businesses and it's quite egotistical and patronizing to suggest that you're somehow needed to fulfill that duty. People know that Valve wants their money and that they aren't best buds. Valve just makes that money a bit differently than other companies in this industry.
If you want to stalk me and look up my post history on the GOG forums, my main "port of call," you would see I typically never mention Steam and defend it as no big deal when I do. In any event, as I said, continue to classify me as you like to suit your perspective. Clicking on your user name and typing Valve into the search box is totally stalking. I don't classify you, the content of your posts does.
Secondly when it's all designed to breed the exact kind of loyalty shown earlier in this thread I don't take it as a favor. Wait, it's designed to breed loyalty now? Valve is building a cult are they? I thought they just wanted to make money and don't care about anyone because they're a greedy evil business. It's a good thing you're here to deconstruct their master plan. |
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Jul 31, 21:34 |
Re: Steam Precludes Class Action Lawsuits |
StingingVelvet |
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Jul 31, 21:40 |
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eunichron |
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Jul 31, 22:26 |
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Icewind |
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Jul 31, 23:12 |
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eunichron |
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Jul 31, 23:18 |
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Sepharo |
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Aug 1, 00:09 |
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eunichron |
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Aug 1, 00:43 |
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Sepharo |
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Jul 31, 21:45 |
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RailWizard |
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Jul 31, 21:52 |
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Tom |
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Aug 1, 08:19 |
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Mr. Tact |
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Jul 31, 21:52 |
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JohnBirshire |
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Jul 31, 21:53 |
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Atomic |
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Jul 31, 21:53 |
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jdreyer |
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Jul 31, 22:00 |
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Aug 1, 02:47 |
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Dirwulf |
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Jul 31, 21:55 |
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Cutter |
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Jul 31, 21:57 |
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Overon |
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Jul 31, 22:01 |
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Atomic |
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Jul 31, 22:04 |
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jamiedj99 |
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Jul 31, 22:05 |
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theyarecomingforyou |
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Jul 31, 22:14 |
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NewMaxx |
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Jul 31, 22:22 |
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Icewind |
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Jul 31, 22:24 |
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StingingVelvet |
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Jul 31, 22:33 |
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Dades |
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Jul 31, 22:42 |
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StingingVelvet |
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Jul 31, 22:52 |
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Dades |
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Jul 31, 23:08 |
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StingingVelvet |
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28. |
Jul 31, 23:11 |
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Mad Max RW |
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33. |
Jul 31, 23:18 |
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nin |
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Jul 31, 23:15 |
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NKD |
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Jul 31, 23:21 |
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Crustacean Soup |
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Jul 31, 23:29 |
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NKD |
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Jul 31, 23:33 |
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Crustacean Soup |
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Jul 31, 23:37 |
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NKD |
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Jul 31, 23:40 |
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Crustacean Soup |
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Jul 31, 23:44 |
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NKD |
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Jul 31, 23:53 |
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Crustacean Soup |
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53. |
Jul 31, 23:48 |
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Cutter |
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Jul 31, 23:55 |
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Dades |
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Aug 1, 05:12 |
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eRe4s3r |
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Aug 1, 05:30 |
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Dev |
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Aug 1, 08:10 |
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daPhoenix |
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Aug 1, 09:28 |
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eRe4s3r |
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Jul 31, 23:24 |
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Asmo |
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Jul 31, 23:27 |
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Beamer |
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Jul 31, 23:27 |
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Beamer |
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Jul 31, 23:29 |
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Beamer |
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52. |
Jul 31, 23:48 |
Re: Steam Precludes Class Action Lawsuits |
Dades |
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Jul 31, 22:53 |
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007Bistromath |
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37. |
Jul 31, 23:23 |
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Prez |
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Jul 31, 23:34 |
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StingingVelvet |
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48. |
Jul 31, 23:40 |
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Sepharo |
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51. |
Jul 31, 23:44 |
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StingingVelvet |
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Aug 1, 00:37 |
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Jensen |
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87. |
Aug 1, 08:22 |
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Mr. Tact |
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Aug 1, 12:36 |
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Creston |
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StingingVelvet |
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Creston |
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Aug 1, 13:34 |
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StingingVelvet |
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Aug 1, 13:52 |
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Verno |
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Aug 1, 15:31 |
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StingingVelvet |
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Aug 2, 08:46 |
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Verno |
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Bhruic |
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Aug 2, 09:32 |
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Verno |
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Aug 2, 09:45 |
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Bhruic |
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Beamer |
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Bhruic |
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Beamer |
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Aug 2, 14:23 |
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JohnnyRotten |
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147. |
Aug 2, 16:39 |
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Prez |
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62. |
Aug 1, 00:13 |
Re: Steam Precludes Class Action Lawsuits |
theyarecomingforyou |
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63. |
Aug 1, 00:23 |
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eunichron |
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Aug 1, 00:36 |
Re: Steam Precludes Class Action Lawsuits |
theyarecomingforyou |
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67. |
Aug 1, 00:38 |
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eunichron |
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Aug 1, 01:02 |
Re: Steam Precludes Class Action Lawsuits |
theyarecomingforyou |
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71. |
Aug 1, 01:24 |
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Wowbagger_TIP |
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Aug 1, 07:06 |
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Bhruic |
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Creston |
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Aug 1, 10:24 |
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deqer |
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Jul 31, 22:26 |
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Saboth |
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Jul 31, 22:32 |
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ASeven |
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Warskull |
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Aug 1, 00:31 |
Re: Steam Precludes Class Action Lawsuits |
Mashiki Amiketo |
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80. |
Aug 1, 04:44 |
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netnerd85 |
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Jul 31, 22:42 |
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007Bistromath |
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Jul 31, 23:01 |
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Sepharo |
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Jul 31, 23:11 |
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Closed Betas |
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Jul 31, 23:18 |
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btallas |
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Jul 31, 23:20 |
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Sepharo |
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Aug 1, 10:28 |
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deqer |
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nin |
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Aug 1, 10:49 |
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deqer |
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Aug 1, 10:53 |
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nin |
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Aug 1, 10:56 |
Re: Steam Precludes Class Action Lawsuits |
Dev |
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Aug 1, 11:09 |
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deqer |
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104. |
Aug 1, 11:01 |
Re: Steam Precludes Class Action Lawsuits |
Mr. Tact |
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106. |
Aug 1, 11:10 |
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Beamer |
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Aug 1, 11:28 |
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Dev |
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Aug 1, 12:44 |
Re: Steam Precludes Class Action Lawsuits |
Scheherazade |
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Aug 2, 07:54 |
Re: Steam Precludes Class Action Lawsuits |
Mr. Tact |
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Dev |
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Jul 31, 23:24 |
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NegaDeath |
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jimnms |
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36. |
Jul 31, 23:22 |
Re: Steam Precludes Class Action Lawsuits |
Veterator |
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44. |
Jul 31, 23:33 |
Re: Steam Precludes Class Action Lawsuits |
Mashiki Amiketo |
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54. |
Jul 31, 23:49 |
Re: Steam Precludes Class Action Lawsuits |
Closed Betas |
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55. |
Jul 31, 23:52 |
Re: Steam Precludes Class Action Lawsuits |
StingingVelvet |
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58. |
Jul 31, 23:56 |
Re: Steam Precludes Class Action Lawsuits |
Mashiki Amiketo |
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59. |
Aug 1, 00:01 |
Re: Steam Precludes Class Action Lawsuits |
ledhead1969 |
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70. |
Aug 1, 01:22 |
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El Pit |
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72. |
Aug 1, 02:06 |
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^Drag0n^ |
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73. |
Aug 1, 02:09 |
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PropheT |
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Aug 1, 02:11 |
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entr0py |
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77. |
Aug 1, 03:02 |
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Anonymous |
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78. |
Aug 1, 03:53 |
Re: Steam Precludes Class Action Lawsuits |
Dev |
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Aug 1, 04:12 |
Re: Steam Precludes Class Action Lawsuits |
Dev |
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85. |
Aug 1, 08:10 |
Re: Steam Precludes Class Action Lawsuits |
Beamer |
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88. |
Aug 1, 08:34 |
Re: Steam Precludes Class Action Lawsuits |
Omni |
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89. |
Aug 1, 08:54 |
sick of counting sheep |
space captain |
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90. |
Aug 1, 09:04 |
Re: Steam Precludes Class Action Lawsuits |
Verno |
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92. |
Aug 1, 09:50 |
Re: Steam Precludes Class Action Lawsuits |
LurkerLito |
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Aug 1, 09:58 |
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Prez |
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Aug 1, 10:02 |
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Phasenoise |
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Aug 1, 10:09 |
Re: Steam Precludes Class Action Lawsuits |
Verno |
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103. |
Aug 1, 10:59 |
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Phasenoise |
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Aug 1, 11:31 |
Re: Steam Precludes Class Action Lawsuits |
Verno |
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98. |
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avianflu |
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Aug 1, 11:27 |
Re: Steam Precludes Class Action Lawsuits |
Creston |
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109. |
Aug 1, 11:29 |
Re: Steam Precludes Class Action Lawsuits |
Dev |
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Aug 1, 11:37 |
Re: Steam Precludes Class Action Lawsuits |
Beamer |
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Re: Steam Precludes Class Action Lawsuits |
HorrorScope |
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Re: Steam Precludes Class Action Lawsuits |
El Pit |
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Creston |
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Verno |
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123. |
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Re: Steam Precludes Class Action Lawsuits |
eunichron |
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Re: Steam Precludes Class Action Lawsuits |
NKD |
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Verno |
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NKD |
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Creston |
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Aug 2, 17:46 |
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LurkerLito |
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128. |
Aug 1, 14:34 |
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Prez |
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Verno |
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132. |
Aug 1, 16:19 |
Re: Steam Precludes Class Action Lawsuits |
Prez |
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133. |
Aug 1, 16:29 |
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deqer |
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134. |
Aug 1, 19:27 |
Re: Steam Precludes Class Action Lawsuits |
Mashiki Amiketo |
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127. |
Aug 1, 14:24 |
Re: Steam Precludes Class Action Lawsuits |
JohnnyRotten |
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142. |
Aug 2, 10:03 |
Re: Steam Precludes Class Action Lawsuits |
Verno |
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143. |
Aug 2, 10:22 |
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Dev |
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149. |
Aug 2, 18:52 |
Re: Steam Precludes Class Action Lawsuits |
2nd_floor |
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150. |
Aug 2, 19:03 |
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Beamer |
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152. |
Aug 3, 12:29 |
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JohnnyRotten |
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151. |
Aug 2, 19:39 |
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Dev |
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