Very disappointing. Arbitration finds in favor of the company that requires arbitration a majority of the time. Also, results are kept secret, along with the proceedings, so companies' bad policies are swept under the rug. Even if you win, you will probably be required to sign a non-disclosure agreement, so the issue is never brought to light. Of course Valve is not alone in this...basically any company that has a customer agree to a contract requires arbitration now. Most people will say "well, if you don't like it, don't do business with them." Easy enough, until you realize just about every single company does it, and the ones that don't, will soon. Auto dealerships, mortgage companies, cell phone companies, etc. So...if you want to live in a tent in the woods, I suppose you could avoid getting sucked into arbitration clauses.