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Refunds for Some Korean Diablo III Owners

WSJ has word that Blizzard will be offering some Diablo III owners in South Korea refunds over complaints about connectivity issues impeding play that prompted the Korean FTC to raid Blizzard's Seoul offices (thanks VG247). Here's word:

In a message posted on its website, the company said Diablo III players who are less than Level 40, about two-thirds of the way through the program can apply for a refund from June 25 to July 3.

Blizzard will also accept returns from any players less than Level 20, around a third of the way through the program within 14 days of purchase from now on.

In early June, the company set up more servers in Korea to cope with connectivity issues. To compensate users further, Blizzard said it would offer Diablo III users a 30 day free trial of another hot online game, Star Craft: Wings of Liberty.

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13. Re: Refunds for Some Korean Diablo III Owners Jun 21, 2012, 12:57 Paranoid Jack
 
Flatline wrote on Jun 21, 2012, 12:29:
I wish we had that kind of vision here in America. However, here innovation means "figure out new ways to charge you more for less service or product!"

That is spot on. I can't remember the last time I called in or contact a company via e-mail and received a prompt sensible response. The tech support/help line/customer support in this country has gone to shit. It was never great... but comparing five or so years ago to today's standard... back then, it was stellar. I'm not just talking about computer software tech support. Everything from ordering services from a local provider (cable/Internet/phone) to applying for unemployment (not me). I hear it from almost every customer I visit and pretty much anyone else I talk to that had to call somebody for support concerning a service or product. Yet, these businesses wonder why the public hates them?

Back on topic. I've been out of town most of the past month and a half so I am finally thinking about opening my CE D3. Though I am hesitant to do so.
 
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    Date Subject Author
  1. Jun 21, 11:11 Re: Refunds for Some Korean Diablo III Owners CJ_Parker
  2. Jun 21, 11:19  Re: Refunds for Some Korean Diablo III Owners HorrorScope
  4. Jun 21, 11:54   Re: Refunds for Some Korean Diablo III Owners MxxCon
  3. Jun 21, 11:48 Re: Refunds for Some Korean Diablo III Owners xXBatmanXx
  9. Jun 21, 12:35  Re: Refunds for Some Korean Diablo III Owners Luke
  10. Jun 21, 12:47  Re: Refunds for Some Korean Diablo III Owners HorrorScope
  5. Jun 21, 11:59 Re: Refunds for Some Korean Diablo III Owners Verno
  7. Jun 21, 12:25  Re: Refunds for Some Korean Diablo III Owners spindoctor
  8. Jun 21, 12:29  Re: Refunds for Some Korean Diablo III Owners Flatline
  12. Jun 21, 12:55   Re: Refunds for Some Korean Diablo III Owners Eirikrautha
  18. Jun 21, 13:56    Re: Refunds for Some Korean Diablo III Owners Quboid
  27. Jun 21, 17:30     Re: Refunds for Some Korean Diablo III Owners Eirikrautha
  28. Jun 21, 18:03      Re: Refunds for Some Korean Diablo III Owners Wallshadows
  29. Jun 21, 19:32      Re: Refunds for Some Korean Diablo III Owners theyarecomingforyou
  20. Jun 21, 14:22    Re: Refunds for Some Korean Diablo III Owners Flatline
  23. Jun 21, 16:31     Re: Refunds for Some Korean Diablo III Owners Creston
  25. Jun 21, 17:02      Re: Refunds for Some Korean Diablo III Owners HorrorScope
  26. Jun 21, 17:27     Re: Refunds for Some Korean Diablo III Owners Eirikrautha
  32. Jun 21, 20:16      Re: Refunds for Some Korean Diablo III Owners Wowbagger_TIP
  35. Jun 21, 21:05       Re: Refunds for Some Korean Diablo III Owners Eirikrautha
  33. Jun 21, 20:17      Re: Refunds for Some Korean Diablo III Owners Sepharo
  34. Jun 21, 20:27       Re: Refunds for Some Korean Diablo III Owners Prez
  36. Jun 21, 21:22       Re: Refunds for Some Korean Diablo III Owners Eirikrautha
  37. Jun 21, 21:29        Re: Refunds for Some Korean Diablo III Owners Sepharo
  38. Jun 22, 08:14         Re: Refunds for Some Korean Diablo III Owners MadBoris
  40. Jun 22, 12:28        Re: Refunds for Some Korean Diablo III Owners Creston
  41. Jun 22, 15:33         Re: Refunds for Some Korean Diablo III Owners Verno
  42. Jun 22, 19:17         Re: Refunds for Some Korean Diablo III Owners Paranoid Jack
  39. Jun 22, 12:21      Re: Refunds for Some Korean Diablo III Owners Creston
>> 13. Jun 21, 12:57   Re: Refunds for Some Korean Diablo III Owners Paranoid Jack
  14. Jun 21, 13:17    removed Luke
  15. Jun 21, 13:35     Re: Refunds for Some Korean Diablo III Owners Alamar
  16. Jun 21, 13:42      Re: Refunds for Some Korean Diablo III Owners Rattlehead
  17. Jun 21, 13:43      Re: Refunds for Some Korean Diablo III Owners Paranoid Jack
  24. Jun 21, 16:38    Re: Refunds for Some Korean Diablo III Owners Pigeon
  30. Jun 21, 19:41    Re: Refunds for Some Korean Diablo III Owners MxxCon
  19. Jun 21, 14:15   Re: Refunds for Some Korean Diablo III Owners Creston
  21. Jun 21, 14:27    Re: Refunds for Some Korean Diablo III Owners Flatline
  22. Jun 21, 14:47     Re: Refunds for Some Korean Diablo III Owners Luke
  6. Jun 21, 12:15 Re: Refunds for Some Korean Diablo III Owners Alamar
  11. Jun 21, 12:53 Re: Refunds for Some Korean Diablo III Owners Wallshadows
  31. Jun 21, 19:51 Re: Refunds for Some Korean Diablo III Owners Steele Johnson


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