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Blizzard on Diablo III Security

Blizzard has posted a message in response to the perception that recent reports of account hacking in Diablo III represent an uptick in such incidents. They say the number of compromised accounts does not represent anything unusual for their games, and that they continue to recommend the use of the Battle.net Authenticator or the Battle.net Mobile Authenticator for best security of your Battle.net account:

We'd like to take a moment to address the recent reports that suggested that Battle.net® and Diablo® III may have been compromised. Historically, the release of a new game -- such as a World of Warcraft® expansion -- will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their Battle.net accounts safe -- and we appreciate everyone who's doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here: www.battle.net/security.

We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called Battle.net SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked Battle.net account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the Battle.net SMS Protect system to send you a text message whenever unusual activity is detected on your account, keeping you aware of important (and possibly unwanted) changes.

For more information on the Authenticator, visit http://us.battle.net/support/en/article/battle-net-authenticator-faq

For more on the Battle.net Mobile Authenticator, visit http://us.battle.net/support/en/article/battle-net-mobile-authenticator-faq

For more on Battle.net SMS Protect, visit http://us.battle.net/support/en/article/battlenet-sms-protect

We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior -- such as logging in from an unfamiliar location -- we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the Battle.net website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.

As always, if you think you've been the victim of an account compromise, head to the "Help! I've Been Hacked!" tool at http://us.battle.net/en/security/help for assistance.

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51 Replies. 3 pages. Viewing page 3.
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11. Re: Blizzard on Diablo III Security May 22, 2012, 23:01 Cutter
 
So now you have to buy an authenticator - with no guarentees either? Wow, the arrogance of this company is just breathtaking.
 
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"The South will boogie again!" - Disco Stu
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10. Re: Blizzard on Diablo III Security May 22, 2012, 22:58 Mashiki Amiketo
 
eunichron wrote on May 22, 2012, 22:43:

So, either people who claim they've been hacked with an authenticator are lying (You think people would do that? Just go on the internet and tell lies?), or they just didn't bother to formally report it, giving Blizzard no information to work with.

There's a blue post I'll see if I can find it, but the only case of the an account being hacked with authenticator on it relating to D3, is when the authenticator was added after the account was hacked.
 
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
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9. Re: Blizzard on Diablo III Security May 22, 2012, 22:43 eunichron
 
Mashiki Amiketo wrote on May 22, 2012, 22:30:
Kitkoan wrote on May 22, 2012, 22:16:
The app versions are free. Not sure about the SMS thing though. I'm not defending Blizzard here, but their knee jerk answer is free.
App version is free, sms version is free, and if you get hacked they give you an authenticator. Can't quite figure out the problem here for some people.

On top of that there's this;

We've been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring. Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password. While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand.

So, either people who claim they've been hacked with an authenticator are lying (You think people would do that? Just go on the internet and tell lies?), or they just didn't bother to formally report it, giving Blizzard no information to work with.

Totally anecdotal, but I've used an authenticator for my Battle.net account since they first became available for WoW, switched to a mobile authenticator when I got a smartphone, and my WoW/Battle.net account has never been 'hacked', nor do I know anyone with an authenticator that has been. These people are being phished plain and simple.
 
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8. Re: Blizzard on Diablo III Security May 22, 2012, 22:40 Creston
 
Yeah, hackers have just managed to brute force thousands of people's of passwords all in one week. There's nothing else going on, just pure sheer luck.

According to the blizzard fanboys, these people all have keyloggers on their system, and every one of them with an authenticator is lying.

That forum seriously makes Bioware's forum look reserved and sensible.

Creston
 
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7. Re: Blizzard on Diablo III Security May 22, 2012, 22:35 Sepharo
 
I'm actually surprised D3's issues have gone so mainstream: http://teamcoco.com/comedy/-diablo-iii-server-errors-worse-than-error-37-

Granted it is just some intern making bad jokes on the site but I got this as an update on G+ from Conan.
 
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6. Re: Blizzard on Diablo III Security May 22, 2012, 22:30 Mashiki Amiketo
 
Kitkoan wrote on May 22, 2012, 22:16:
The app versions are free. Not sure about the SMS thing though. I'm not defending Blizzard here, but their knee jerk answer is free.
App version is free, sms version is free, and if you get hacked they give you an authenticator. Can't quite figure out the problem here for some people.
 
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
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5. Re: Blizzard on Diablo III Security May 22, 2012, 22:25 Ravor
 
Tuesdays are when they do maintenance. It's been like that for the last 4 years or so now. Quitting because they are maintaining their game and making it better for you to play is very short sighted.  
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4. Re: Blizzard on Diablo III Security May 22, 2012, 22:16 Kitkoan
 
JediPunisher wrote on May 22, 2012, 22:08:
So, the comprimised Battle.net accounts aren't Blizzard's fault, it's ours for not buying their optional Battle.net Authenticator USB Key. Rolleyes

If Battle.net goes down again tonight for another 8 hours, I'm shelving Diablo3... I'm itching to play Max Payne 3 and Ghost Recon: Future Soldier anyway.


The app versions are free. Not sure about the SMS thing though. I'm not defending Blizzard here, but their knee jerk answer is free.
 
Avatar 56087
 
*automatically refuses to place horse heads in anyone's bed*
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3. Re: Blizzard on Diablo III Security May 22, 2012, 22:08 JediPunisher
 
So, the comprimised Battle.net accounts aren't Blizzard's fault, it's ours for not buying their optional Battle.net Authenticator USB Key. Rolleyes

Last night, I couldn't play their damn single player game because Battle.net was down for 8 hours!
One more time, and I'm shelving Diablo3... I'm itching to play Max Payne 3 and Ghost Recon: Future Soldier anyway.

This comment was edited on May 22, 2012, 22:15.
 
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2. Re: Blizzard on Diablo III Security May 22, 2012, 21:29 Kitkoan
 
In short, its your fault if our security is broken, thanks for the money.

Not to mention, they totally dodged the issue. So, what happened with this? A lot of accounts got hacked, why? Your security at fault or the users security at fault? What steps are being taken to prevent further problems? Are their steps being taken? Is it being looked into? Or are you just going to point at the Authenticator and hope the problem goes away?
 
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*automatically refuses to place horse heads in anyone's bed*
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1. Re: Blizzard on Diablo III Security May 22, 2012, 21:21 deqer
 
"For more information on the Authenticator, "

no u.
 
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51 Replies. 3 pages. Viewing page 3.
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