Jerykk wrote on Apr 21, 2012, 04:17:
Yes, all businesses exist to maximize profit. However, there are many ways to achieve this goal, with some being more respectful to customers than others. For example, CD Projekt didn't have to give away all the Witcher 2 DLC for free. They didn't have to allow existing customers of Witcher 2 to have a free upgrade to the Enhanced Edition. It would have been easier for them to go the Capcom route and charge everyone for these things. But they didn't. They decided that the best way to maximize profit was to respect their customers and treat them well, not try to nickel and dime them.

Then you have businesses like Capcom that charge customers for even the most trivial of DLC (like costume palette swaps) or minor upgrades (Super Street Fighter 4, Ultimate Marvel vs Capcom, Resident Evil 5 Gold, etc). Or Microsoft, whose business practices revolve around screwing anyone who doesn't own an Xbox (and a LIVE Gold account). While these practices may generate revenue, they don't generate good will amongst customers and potential customers.