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Gabe Newell on Valve Hardware and Owning Steam Games

An interview on The PA Report talks with Valve's Gabe Newell, discussing some general topics with Valve's Managing Director, whose beard is growing in nicely (though not to the magnificent degree mine has at this point). The discussion covers things like his work schedule, his fascination with wearable computers, the possibility Valve might someday sell hardware, pricing games on Steamand more (thanks nin). He also offers responses to questions about to what degree customers won games purchased on Steam:

But even from kind of a more general point of view, you have services like Steam or Origin where these many purchases and micro-transactions and all these transactions weíre making through multiple companies are kind of tied to this overreaching account. Do you have lawyers who kind of look at the legal implication of where exactly you fit into that relationship?

Yeah, we have lawyers who look at stuff all the time, Iím not sure Iím answering your question directly. Itís sort of like this kind of messy issue, and it doesnít really matter a whole lot what the legal issues are, the real thing is that you have to make your customers happy at the end of the day and if youíre not doing that it doesnít really matter what you think about various supreme court decisions or EU decisions. If youíre not making your customers happy youíre doing something stupid and we certainly always want to make our customers happy. And I think we have a track record of having done that.

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108 Replies. 6 pages. Viewing page 6.
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8. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 12:04 DeadlyAccurate
 
I had an issue where a Steam game I bought didn't play on my machine, and I had a hellacious time getting a refund. I had to go through both Steam and EA. It was stupid, and they basically said that was my one and only refund ever. I didn't have a habit of reporting bad games, so it's not like they had a reason to think I was buying/ripping/returning games. I'm assuming Steam can tell that I'd only played the game for a handful of minutes trying to get it to work, so it's also obvious I didn't play the game just to return it when I was done. So why did they have to be so difficult and antagonistic about it?

Even though I have a new machine now, I'm not willing to risk that it won't play, so I have no intention of buying the game again.
 
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7. Re: RE: Follow up Feb 20, 2012, 11:43 UConnBBall
 
HL2 Episode series hasn't made people happy.

Also I buy all the game sI can from Gamers Gate Amazon and the best service ever!!!! Good Old Game (gog.com) just so I don't have too many eggs in one basket.
 
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6. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 11:35 SimplyMonk
 
Mashiki Amiketo wrote on Feb 20, 2012, 10:48:
Cutter wrote on Feb 20, 2012, 10:45:
Not having new HL in so long is not making me happy, Gabe. Not by a long shot!
Yeah. Why do I get a feeling they're waiting for "next gen" consoles.

Because you are praying that HL3 will release in the next two years.
 
Avatar 55902
 
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5. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 11:29 LurkerLito
 
If youíre not making your customers happy youíre doing something stupid and we certainly always want to make our customers happy. And I think we have a track record of having done that.

I don't think Gabe has ever had to deal with Steam support. Or the fact that any issue in payment is your fault even if it is clearly their fault. They also love suspending you for weeks at a time while it gets sorted out and take their sweet time getting back to you. When I had issues it took 3.5 days between replies.

Steam is getting too big for it's own good. If you have as many games on steam as I do then you run into an issue that causes a suspension all your steam games become unplayable. That is unacceptable. You might not have any issues but you will eventually. I thought steam was great till an issue on their end caused me to lose access to my account for 2+ weeks. It should have been fixable in a couple of days if not for their incompetent customer "service".
 
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4. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 10:48 Mashiki Amiketo
 
Cutter wrote on Feb 20, 2012, 10:45:
Not having new HL in so long is not making me happy, Gabe. Not by a long shot!
Yeah. Why do I get a feeling they're waiting for "next gen" consoles.
 
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
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3. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 10:45 Cutter
 
Not having new HL in so long is not making me happy, Gabe. Not by a long shot!
 
Avatar 25394
 
"The South will boogie again!" - Disco Stu
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2. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 10:41 DedEye
 
Here's a question for Gabe: is your tech support Mon-Fri, 9 to 5?

I submitted a ticket early Saturday and still no reply.

Having games on steam is useless if you can't access them....
 
Avatar 14820
 
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1. Re: Gabe Newell on Valve Hardware and Owning Steam Games Feb 20, 2012, 10:36 nin
 

(though not to the magnificent degree mine has at this point)

Blue and Gabe are having a beard-off! Er, "on"...something!

 
http://www.nin.com/pub/tension/
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108 Replies. 6 pages. Viewing page 6.
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