Send News. Want a reply? Read this. More in the FAQ.   News Forum - All Forums - Mobile - PDA - RSS Headlines  RSS Headlines   Twitter  Twitter
Customize
User Settings
Styles:
LAN Parties
Upcoming one-time events:

Regularly scheduled events

Steam Downtime [Updated]

Steam Downtime Announcements has word on Steam downtime (thanks Shok). Word is: "Our data center's uninterruptible power supplies experienced a power failure. The power is back on now and we're working to get service restored as quickly as possible. We apologize for any inconvenience this may have caused." This is followed by: "We have made significant progress restoring availability, and service should return to normal soon. Update: The latest post on this indicates things are mostly fixed:

We are up and running at a normal user load. There are a couple of lingering issues which we will continue to work on until they are sorted.

Thank you for your patience during this time!

View
58 Replies. 3 pages. Viewing page 2.
< Newer [ 1 2 3 ] Older >

38. Re: Steam Downtime [Updated] Feb 13, 2012, 07:44 Zanthar
 
Fat ass Gabe removed the batteries from some of the UPS units to hide his cache of snacks.  
Reply Quote Edit Delete Report
 
37. Re: Steam Downtime [Updated] Feb 13, 2012, 06:10 InBlack
 
Ah I see, thanks for clearing that up Dev. Gabe's message wasnt exactly clear or maybe my comprehension skills need some practice.  
Avatar 46994
 
I have a nifty blue line!
Reply Quote Edit Delete Report
 
36. Re: Steam Downtime [Updated] Feb 13, 2012, 05:00 Dev
 
InBlack wrote on Feb 13, 2012, 03:56:
Erm could this have anything to do with the huge security breach that happened with Steam last Friday? You know the one that exposed that Valve keeps all your credit card information for years. (Why the fuck would they even do that? Its an invitation for a disaster)
Dunno what you are talking about. The steam forum issue happened a few months ago. The recent announcement was about the ongoing investigation from that turning up that a backup file was also accessed.

In all of the cases for steam the personal info was encrypted and/or hashed, except for I think the steam login name and email. Proper hashes aren't exactly usable lol.

Unlike sony that had all that stored in PLAIN TEXT, and had to offer a free year of identity theft services since the problem was so bad.
 
Reply Quote Edit Delete Report
 
35. Re: Steam Downtime [Updated] Feb 13, 2012, 03:56 InBlack
 
Erm could this have anything to do with the huge security breach that happened with Steam last Friday? You know the one that exposed that Valve keeps all your credit card information for years. (Why the fuck would they even do that? Its an invitation for a disaster)  
Avatar 46994
 
I have a nifty blue line!
Reply Quote Edit Delete Report
 
34. Re: Steam Downtime [Updated] Feb 13, 2012, 02:30 Dev
 
fawker wrote on Feb 12, 2012, 20:12:
Dev wrote on Feb 12, 2012, 19:40:
Remember, if your store front isn't working, it prevents people from giving you money. Most businesses should give the income systems #1 priority, such as keeping the storefront up 100% of the time. If the system can't handle the game pre-load requests its a pain, but don't make the storefront part of that.

From a PC gamer, F off.
Do you even understand what this PC gamer is talking about? Separating the store front and game pre-load load balancing systems (I'm talking servers here, not the steam interface) can only benefit both sides. Having one system do it all means one system has to handle the load from both and is a single point of failure.

As it is right now, valve's setup craps out under any significant load, even though the stats never show all of a regions content servers maxing out. Which means they have a bunch of unused capacity, which means the load balancing sucks.
 
Reply Quote Edit Delete Report
 
33. Re: Steam Downtime [Updated] Feb 13, 2012, 00:39 Kitkoan
 
Mordhaus wrote on Feb 12, 2012, 23:45:
We apologize for the fault in the data center's uninterruptible power supplies.

Those responsible for making sure the uninterruptible power supplies were not interrupted have been sacked.

Considering this is Valve, I would hope they would be moved to the Aperture Science Enrichment Center for testing purposes...
 
Avatar 56087
 
*automatically refuses to place horse heads in anyone's bed*
Reply Quote Edit Delete Report
 
32. Re: Steam Downtime [Updated] Feb 12, 2012, 23:57 ViRGE
 
Overon wrote on Feb 12, 2012, 23:03:
So the uninterruptible power supply got interrupted? At work we have batteries and a diesel generator. Does this mean that the UPS was their only backup power? If so then that's pretty non industry standard way of going about doing things.
If the UPS fails, nothing gets power. The UPS is fed by multiple sources, but that UPS is going to be the only source of power for the devices connected to it.
 
Reply Quote Edit Delete Report
 
31. Re: Steam Downtime [Updated] Feb 12, 2012, 23:45 Mordhaus
 
We apologize for the fault in the data center's uninterruptible power supplies.

Those responsible for making sure the uninterruptible power supplies were not interrupted have been sacked.
 
Avatar 57294
 
Reply Quote Edit Delete Report
 
30. Re: Steam Downtime [Updated] Feb 12, 2012, 23:03 Overon
 
So the uninterruptible power supply got interrupted? At work we have batteries and a diesel generator. Does this mean that the UPS was their only backup power? If so then that's pretty non industry standard way of going about doing things.

This comment was edited on Feb 12, 2012, 23:10.
 
Reply Quote Edit Delete Report
 
29. Re: Steam Downtime [Updated] Feb 12, 2012, 22:55 Kitkoan
 
deqer wrote on Feb 12, 2012, 21:02:
Hey Steam,

If you can't handle it; If you aren't going to do everything that is required to run a store, then maybe you shouldn't be running a store?

Never seen a city/town wide black out before? Same thing, or do you tell every store that doesn't have a big back up generator for those rare times the same thing?
 
Avatar 56087
 
*automatically refuses to place horse heads in anyone's bed*
Reply Quote Edit Delete Report
 
28. Re: Steam Downtime [Updated] Feb 12, 2012, 22:53 Dades
 
Cutter wrote on Feb 12, 2012, 22:21:
Something is odd about this. How can a major datacenter have a critical failure like this when the major part of what they do is to ensure consistent uptime?

It is very simple and is usually related to a power or heat problem coupled with a loss in a redundancy unit like a generator or interference from a third party such as the city, the power company, etc.
 
Avatar 54452
 
Reply Quote Edit Delete Report
 
27. No single player probs for me Feb 12, 2012, 22:34 Vektuz
 
I know that it took a few extra moments to launch, but Dreadmor seemed to work fine for me even during the outage, so clearly single player games have some sort of backup scheme.

I was also able to log in and out of steam while they were 'down' but all games reported me as having not been ACTUALLY logged in and I was unable to authenticate with games that used steam authentication (usually multiplayer).
 
Reply Quote Edit Delete Report
 
26. Re: Steam Downtime [Updated] Feb 12, 2012, 22:21 Cutter
 
Something is odd about this. How can a major datacenter have a critical failure like this when the major part of what they do is to ensure consistent uptime?
 
Avatar 25394
 
"The South will boogie again!" - Disco Stu
Reply Quote Edit Delete Report
 
25. Re: Steam Downtime [Updated] Feb 12, 2012, 21:12 Pyloff
 
Shouldn't they have a generator backup. I thought they only used the batteries when there is automatic switching or waiting for the generators to kick in, and have a limited run time. Unlike the huge generators.  
Reply Quote Edit Delete Report
 
24. Re: Steam Downtime [Updated] Feb 12, 2012, 21:02 deqer
 
Hey Steam,

If you can't handle it; If you aren't going to do everything that is required to run a store, then maybe you shouldn't be running a store?
 
Reply Quote Edit Delete Report
 
23. Re: Steam Downtime Feb 12, 2012, 20:32 Parallax Abstraction
 
Pigeon wrote on Feb 12, 2012, 18:02:
Out of curiosity did this effect anyone's ability to play single-player games/modes? I wonder because something like this is certainly a validity check on the fears people have concerning steam and single-player game access. I'd have checked my own steam games, but it seems service was restored before I saw this notice.

I tried to play The Darkness II for the first time today during the downtime and the game refused to run saying it couldn't contact the "key server". Turns out all it retrieves from that key server is the pre-order Comixology bonus code, which has nothing whatsoever to do with the game and is not at all necessary for it to run. Once you've got that key, the game will run without problems but yeah, I couldn't access a single player game I paid for today due to their outage, all to get a key for something I couldn't care less about. Ultimately not a big deal but still, was not impressed.
 
Parallax Abstraction
Geek Bravado | YouTube (Watch/Rate/Comment on my shows!)
Reply Quote Edit Delete Report
 
22. Re: Steam Downtime [Updated] Feb 12, 2012, 20:24 nin
 


Looks like mods may finally be back up - hurray!

 
http://www.nin.com/pub/tension/
Reply Quote Edit Delete Report
 
21. Re: Steam Downtime [Updated] Feb 12, 2012, 20:12 fawker
 
Dev wrote on Feb 12, 2012, 19:40:
Remember, if your store front isn't working, it prevents people from giving you money. Most businesses should give the income systems #1 priority, such as keeping the storefront up 100% of the time. If the system can't handle the game pre-load requests its a pain, but don't make the storefront part of that.

From a PC gamer, F off.
 
Reply Quote Edit Delete Report
 
20. Re: Steam Downtime Feb 12, 2012, 19:59 Quboid
 
Pigeon wrote on Feb 12, 2012, 18:02:
Out of curiosity did this effect anyone's ability to play single-player games/modes? I wonder because something like this is certainly a validity check on the fears people have concerning steam and single-player game access. I'd have checked my own steam games, but it seems service was restored before I saw this notice.

One game, FM2012, was running fine while the problems were happening, but it may have been launched just before things went wrong. I couldn't access the store site for a bit, while the game was unaffected.
 
Avatar 10439
 
- Quboid
Reply Quote Edit Delete Report
 
19. Re: Steam Downtime [Updated] Feb 12, 2012, 19:40 Dev
 
Hey valve. Its ok to have redundant systems (2 separate UPS systems handling half of the data center each for example), or maybe even an extra data center. After all you have gajillions of bucks going into your hands and can easily afford it. If you don't control the data center, then yell at them to get more redundancy, you are paying them enough. You bragged you make more money than Google per employee, so use a small fraction of it.

Maybe hire some extra server specialists who will be dedicated to just that job. That might also help with your load balancing which is CRAP, the store craps itself everytime a big sale or release hits, and its not the capacity since it never maxes itself on the stats, which means its likely load balancing.

Remember, if your store front isn't working, it prevents people from giving you money. Most businesses should give the income systems #1 priority, such as keeping the storefront up 100% of the time. If the system can't handle the game pre-load requests its a pain, but don't make the storefront part of that.
 
Reply Quote Edit Delete Report
 
58 Replies. 3 pages. Viewing page 2.
< Newer [ 1 2 3 ] Older >


footer

.. .. ..

Blue's News logo