Doombringer wrote on Jan 19, 2012, 16:10:
For one, canceling because of the Slicing or Biochem nerfs is ridiculous. That is the MMO equivalent of a child's rant, like stamping your feet or holding your breath. These professions were fundamentally Too Good and could not exist fairly alongside the other professions. Anyone who got upset about these nerfs would have probably also cancelled WoW when Stormherald's stuns were nerfed... again, because those stuns were simply Too Good. Look beyond the end of your own nose -- things might be great for you as a Biochem expert, but the guy who didn't get Biochem is feeling he made the wrong decision. Balance is key. And often, balancing and rebalancing happens many times throughout an MMO's lifetime.

But the Bioware goof with the cancellation option being unavailable or generally difficult to use? A major gaffe. They definitely have egg on their face for that.

Then again, I remember the Customer Service nightmare that was WoW in those initial months. And the subsequent nightmare, a few years later, with the Blizzard Store and BlizzCon tickets. Sometimes, these companies cannot perfect their backend systems... something breaks somewhere... nor can they always fully prepare for demand.