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Re: Morning Tech Bits |
Jan 5, 2012, 14:59 |
Cutter |
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Graham wrote on Jan 5, 2012, 13:07:
Beamer wrote on Jan 5, 2012, 10:26:
Had it been Best Buy I would have been boned. And had it been working and unopened I would have faced a 10% restocking fee.
Can't speak for the US, but this is factually incorrect in Canada. There are no restocking fees in the Great White North™.
That doesn't mean the service is any better, mind you–at either brand (Future Shop or Best Buy). I used to work for the FS brand and even I stalked out of the story in a furious rage because of their inability to grasp basic customer service principles. Oddly enough, Best Buy was able to meet my needs in an ironic twist of fate.
BBB owns FS here so there's really no difference, just the illusion of competition. Regardless, the article is spot on. I go to Amazon and search for something? Bang there it is! I search BB/FS and I get 1000 other returns that aren't the thing I want. The store staff are useless as tits on a bull and really don't care about anything - and I can't blame anyone working minimum wage for that. The store layouts are always convoluted and the stores themselves always play too loud, really shitty music and have horrendous lighting to boot. And they're dinosaurs at being competitive. You still see them with games that are F2P and they're charging full, new retail price - oh yeah and you have the added bonus of paying tax on this stuff that you don't online. God forbid if you ever need to return something. 1 person handling a massive line while most employees just walk around looking bored.
The last purchase I made from one of these stores was several years ago when I bought my first LCD TV. It was my fault not doing the research on the HDMI cables but I bought one of their 100 dollar cables only to find out how cheap they are online at places like - yep, you guessed it - Amazon. I took it back but they wouldn't return it. Asked for a manager. No store manager. Asked for the regional manager's number. They're not permitted to give it. WTF? Called corporate and got the same run around. That was the last thing I ever bought from those jackasses, or any of these big-box retailers for that matter. They deserve to die ASAP.
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Date |
Subject |
Author |
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1. |
Jan 5, 10:12 |
Re: Morning Tech Bits |
nin |
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2. |
Jan 5, 10:26 |
Re: Morning Tech Bits |
Beamer |
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3. |
Jan 5, 10:58 |
Re: Morning Tech Bits |
InBlack |
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4. |
Jan 5, 11:05 |
Re: Morning Tech Bits |
Beamer |
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5. |
Jan 5, 11:16 |
Re: Morning Tech Bits |
nin |
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9. |
Jan 5, 13:07 |
Re: Morning Tech Bits |
Graham |
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10. |
Jan 5, 13:12 |
Re: Morning Tech Bits |
Beamer |
| >> |
11. |
Jan 5, 14:59 |
Re: Morning Tech Bits |
Cutter |
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13. |
Jan 5, 15:51 |
Re: Morning Tech Bits |
jdreyer |
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14. |
Jan 5, 17:54 |
Re: Morning Tech Bits |
Prez |
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6. |
Jan 5, 11:25 |
Re: Morning Tech Bits |
avianflu |
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7. |
Jan 5, 11:35 |
Re: Morning Tech Bits |
Shok |
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8. |
Jan 5, 11:35 |
Re: Morning Tech Bits |
Verno |
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12. |
Jan 5, 15:45 |
Re: Morning Tech Bits |
jdreyer |
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15. |
Jan 6, 07:04 |
Re: Morning Tech Bits |
Bhruic |
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