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10. Re: Consolidation Dec 31, 2011, 11:36 DedEye
 
EA/MS have a duty of care to protect accounts.

You are correct. In Canada the legislation is called PIPEDA, Personal Information Protection and Electronic Documents Act.
 
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9. Re: Consolidation Dec 31, 2011, 06:46 ibm
 
This happened to me as well, about 150 worth of points bought through my account with my registered credit card before Microsoft suspended it after I sent an email immediately after I received notification of points being bought by an email receipt.

Was concerned at first because HSBC wouldn't treat it as a straightforward fraud case because I'd "used the website before". Microsoft customer service were very good on the phone though and investigated, took over a month but they finally cancelled the charges.

When I told them I don't even own an xbox and couldn't they just trace what account had used the points I was very surprised to hear that their system couldn't trace them due to it being linked to EA, sounded crazy to me. Interesting to read what an obvious loophole it is.
 
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8. Re: Consolidation Dec 30, 2011, 21:33 ViRGE
 
DarkCntry wrote on Dec 30, 2011, 17:26:
Warskull wrote on Dec 30, 2011, 16:47:
DarkCntry wrote on Dec 30, 2011, 11:59:
Halo wrote on Dec 30, 2011, 10:59:
Is this also a question of poor passwords or actual hacking? If your xbox live account password is 123456 then you're to blame. The password system is there for your protection and is up to you as an individual to maintain a level of security for yourself.

Considering mine was a 16-digit randomized alphanumeric with case-sensitivity password, then I doubt it was due to a poor password. Of course, I am not even sure Live supports case-sensitivity.

As per that article it took me actually contacting the BBB for them to even give me information regarding the status of my migrated account, which over 38 days since I originally involved MS and well past the 25 day statement, had not even been started on the investigation.

Now I've been in contact with them for a couple weeks now with constant updates.

Was there any chance what-so-ever you fell victim to phishing? Microsoft/EA's go to excuse is that the people are victims of phishing. However, a lot of people are saying it is not due to phishing, but some sort of major security flaw with EA's account system.

Both Microsoft and EA deserve the blame for how poorly they have been handling this.

Highly improbable that it was phishing, at least not on my end. With the lack of emails to get scammed by, and the inherent hatred of 'giving out my information', that leaves little in the way for it to be my fault.
Exactly.

There are too many technology literate people who are doing all the right things and still having their accounts hacked for this to merely be phishing. Somehow, somewhere, hackers have gained the ability to break into arbitrary or semi-arbitrary accounts. And Microsoft is doing everything they can to deny it.
 
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7. Re: Consolidation Dec 30, 2011, 17:26 DarkCntry
 
Warskull wrote on Dec 30, 2011, 16:47:
DarkCntry wrote on Dec 30, 2011, 11:59:
Halo wrote on Dec 30, 2011, 10:59:
Is this also a question of poor passwords or actual hacking? If your xbox live account password is 123456 then you're to blame. The password system is there for your protection and is up to you as an individual to maintain a level of security for yourself.

Considering mine was a 16-digit randomized alphanumeric with case-sensitivity password, then I doubt it was due to a poor password. Of course, I am not even sure Live supports case-sensitivity.

As per that article it took me actually contacting the BBB for them to even give me information regarding the status of my migrated account, which over 38 days since I originally involved MS and well past the 25 day statement, had not even been started on the investigation.

Now I've been in contact with them for a couple weeks now with constant updates.

Was there any chance what-so-ever you fell victim to phishing? Microsoft/EA's go to excuse is that the people are victims of phishing. However, a lot of people are saying it is not due to phishing, but some sort of major security flaw with EA's account system.

Both Microsoft and EA deserve the blame for how poorly they have been handling this.

Highly improbable that it was phishing, at least not on my end. With the lack of emails to get scammed by, and the inherent hatred of 'giving out my information', that leaves little in the way for it to be my fault.
 
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6. Re: Consolidation Dec 30, 2011, 16:47 Warskull
 
DarkCntry wrote on Dec 30, 2011, 11:59:
Halo wrote on Dec 30, 2011, 10:59:
Is this also a question of poor passwords or actual hacking? If your xbox live account password is 123456 then you're to blame. The password system is there for your protection and is up to you as an individual to maintain a level of security for yourself.

Considering mine was a 16-digit randomized alphanumeric with case-sensitivity password, then I doubt it was due to a poor password. Of course, I am not even sure Live supports case-sensitivity.

As per that article it took me actually contacting the BBB for them to even give me information regarding the status of my migrated account, which over 38 days since I originally involved MS and well past the 25 day statement, had not even been started on the investigation.

Now I've been in contact with them for a couple weeks now with constant updates.

Was there any chance what-so-ever you fell victim to phishing? Microsoft/EA's go to excuse is that the people are victims of phishing. However, a lot of people are saying it is not due to phishing, but some sort of major security flaw with EA's account system.

Both Microsoft and EA deserve the blame for how poorly they have been handling this.
 
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5. Re: Consolidation Dec 30, 2011, 12:17 DarkCntry
 
Halo wrote on Dec 30, 2011, 12:13:
Oh wow straight from the source, thanks for the follow up!
It's pretty interesting to me that some accounts are literally being hacked just for the sale of virtual items.

I should note that I'm not the guy they talk to in the article, just someone who had a very similar experience.
 
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4. Re: Consolidation Dec 30, 2011, 12:13 Halo
 
Oh wow straight from the source, thanks for the follow up!
It's pretty interesting to me that some accounts are literally being hacked just for the sale of virtual items.
 
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3. Re: Consolidation Dec 30, 2011, 11:59 DarkCntry
 
Halo wrote on Dec 30, 2011, 10:59:
Is this also a question of poor passwords or actual hacking? If your xbox live account password is 123456 then you're to blame. The password system is there for your protection and is up to you as an individual to maintain a level of security for yourself.

Considering mine was a 16-digit randomized alphanumeric with case-sensitivity password, then I doubt it was due to a poor password. Of course, I am not even sure Live supports case-sensitivity.

As per that article it took me actually contacting the BBB for them to even give me information regarding the status of my migrated account, which over 38 days since I originally involved MS and well past the 25 day statement, had not even been started on the investigation.

Now I've been in contact with them for a couple weeks now with constant updates.
 
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2. Re: Consolidation Dec 30, 2011, 10:59 Halo
 
Is this also a question of poor passwords or actual hacking? If your xbox live account password is 123456 then you're to blame. The password system is there for your protection and is up to you as an individual to maintain a level of security for yourself.  
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1. Re: Consolidation Dec 30, 2011, 10:20 DG
 
That's the core here; the attackers are to blame. It's easy to get mad at Microsoft and EA because we--as members of the gaming community--can point to them as a "known enemy." The issue is we don't know who the attackers are, so we point place the blame on them.
EA/MS have a duty of care to protect accounts.
 
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