ASeven wrote on Nov 14, 2011, 13:29:
Update on RPS on this:

Update: James explains he was polite and courteous with the EA Live Chat person, who had pointed him toward the email form to request further help. He filled this in, again politely he says, and the next day received an email in response saying,

“Please note that your account [email] has been permanently terminated from the Electronic Arts Online service for violating the terms of services. The account will no longer be accessible in any way, and all property, items, and characters associated currently are or will soon be deleted.”

And the in field explaining why?

“This action was necessary due to the repeated nature of the offense on the account. We regret having to take this final step, but it is entirely necessary on behalf of protecting the Electronic Arts Online community. The violation has already been discussed above so further communication on this matter won’t be entertained. We thank you for your understanding on all the statutes within the Terms of Service, and they still contractually apply to you as per the original agreement, especially the sections regarding terminated members of the service.”

No such discussion had taken place. No such “repeated” offense had occurred. Which makes the refusal to even discuss this ban somewhat problematic. Since he received this email, James has not been able to access any of his Origin games online.