Dear Steam Users and Steam Forum Users,
Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.
We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.
We don't have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.
While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.
We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn't be a bad idea to change that as well, especially if it is the same as your Steam forum account password.
We will reopen the forums as soon as we can.
I am truly sorry this happened, and I apologize for the inconvenience.
Gabe.
It's already gone down many times over the years, removing your access to the games you paid for.
I doubt it's going to happen...
Well, that could happen with Steam also.
saluk wrote on Nov 11, 2011, 16:22:
The problem with the sony hack was people were locked out for months with no functionality, on top of all the privacy/identity issues.
CJ_Parker wrote on Nov 10, 2011, 21:40:
Say what? Granted... things have improved a lot and Steam has come a long way but let's not forget the very past you mentioned. And in that regard what do you mean with "respect"? You mean "respect" as in forcing a sluggish, buggy, unstable, unresponsive, plain fucking annoying, intrusive piece of shit client down our collective throats? Yeah. That's some really great 'spect they showed us right there. I'm still in awe. No, really. I am .
RollinThundr wrote on Nov 10, 2011, 23:01:
Regardless is he that wrong? People bitched up a storm about Sony,
Dades wrote on Nov 10, 2011, 23:44:RollinThundr wrote on Nov 10, 2011, 23:01:
Regardless is he that wrong? People bitched up a storm about Sony, yet when it's valve its another case of Oh it's valve, they can do no wrong. The hypocrisy involving certain dev/publishers around here is just comical.
Valve didn't take weeks to disclose it and plenty of people here are not happy with them about this. What more do you want, a Gabe crucifix?
Sony bungled their mishap from start to finish and it's no surprise they were lambasted by both the press and customers.
"On 2646.215 I myself attacked & destroyed TCS Tiger's Claw in my Jalthi heavy fighter"Bakhtosh Redclaw Nar Kiranka
RollinThundr wrote on Nov 10, 2011, 23:01:
Regardless is he that wrong? People bitched up a storm about Sony, yet when it's valve its another case of Oh it's valve, they can do no wrong. The hypocrisy involving certain dev/publishers around here is just comical.
Regardless is he that wrong? People bitched up a storm about Sony, yet when it's valve its another case of Oh it's valve, they can do no wrong. The hypocrisy involving certain dev/publishers around here is just comical.
nin wrote on Nov 10, 2011, 21:21:Regardless is he that wrong? People bitched up a storm about Sony, yet when it's valve its another case of Oh it's valve, they can do no wrong. The hypocrisy involving certain dev/publishers around here is just comical.
Assley! I can't believe you took this long to show up! How's things at monolith?
Prez wrote on Nov 10, 2011, 21:52:
EDIT: Oh, and welcome back to the Bluesnews resident Steam hater, Riley Pitz, who keeps changing his identity but not his ways.
Mordecai Walfish wrote on Nov 10, 2011, 21:29:hahahaha! So it's better to send them into an even bigger fervor days later after the customers find out that the crooks have had their personal and payment data for days without warning?! You Valve apologists are unbelievable.
Alerting and sending into a fervor millions of customers *IMMEDIATELY* is a short-sighted and amateur response.
If a security breach were ever so severe to warrant this it would entail the developer having a great deal of certainty that crucial personal data is at risk of potentially being decrypted and manipulated.First, having payment details stolen in a breach is severe especially when it involves tens of millions of customers as it does here. Second, expecting the victim company of the breach to be certain about anything regarding security after a breach has recently occured is laughable. If these hackers had not disfaced the forum website, Valve probably would not have even known about this breach. So, using the victim company's judgment on the severity of breach and the full ramifications of it on customers is simply foolhardy.
Please don't expect such poppycock from Valve. They have shown enough respect for the gamer community in the pastThis incident proves that Valve doesn't respect its customers enough to spend sufficient resources to properly protect customers' information or to notify them promptly if their information has been stolen.