Sounds like a group of people who have no idea how to manage themselves. I think they are in over their heads and should get somebody to be their business manager and PR person because they are awful at it.
They screwed up, and have done before (paypal issues and they were at fault, google checkout again with them at fault, and webhosting issues because they are too cheap). They talk about getting all these preorders and then complain about how expensive things are. By god did they do any budgeting, cost analysis or even simply check the price and requirements of what they need?
Not backing up was retarded on their behalf, and after people put their faith and prepaid for the game, they deserve the harsh words they are getting.
They claimed they had enough for 6 months development time from pre-orders, and then complain they don't have enough for their servers and everything associated with keeping them running. CDN setups are cheap via the big providers... this whole thing just appears so amateur.