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Steam From Dust Refunds

Valve has been sending notifications to customers who purchased From Dust on Steam offering refunds on the god game over its DRM requiring online authentication, reports Rock, Paper, Shotgun. This follows indications last week that some customers were able to get such refunds which were not confirmed at the time, and Monday's announcement that this aspect of the game's DRM will be removed by a patch within a couple of weeks. Here's the email reproduced on RPS:

Ubisoft has just announced that they are working on a patch that will eliminate the need for any online authentication for From Dust. The patch will release in approximately two weeks.

If you don't want to wait or the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds for this title.

If you would still like your purchase of From Dust to be refunded, please reply to this ticket.

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29. Re: Steam From Dust Refunds Aug 24, 2011, 13:39 Ruffiana
 
Creston wrote on Aug 24, 2011, 11:34:
Alamar wrote on Aug 24, 2011, 11:22:
That's the distinction that consumers, or Bluesnewsians don't seem to get... DRM works... CD checks worked... Windows Activation works...

You have no idea whether it does or not. You THINK it does, but that's not cold hard fact. You have no numbers one way or the other.

Common sense says if you lock something up, it's less likely to be stolen. Otherwise, you have no proof that it doesn't stop piracy, so your statement is an arguement from ignorance.

Does DRM affect sales? Unarguably, it probably does to some degree. There's at least one person who will not buy a game because of its DRM. Probably fewer than the total number of peopel who claim they won't buy a game because of the DRM, but ultimately end up buying it anyway because they really want to play it.

But one has to both 1) be ware of the DRM being used and 2) care enough about the inconvenience of that DRM to avoid buying the game they want to play. I would argue that that's a smaller demographic than people who might be casual pirates...ie, the type of person willing to burn a copy of a game they've bought on to a DVD for their friends or family. I certainly know my own family was guilty of this for years before DRM started really being implemented. But thinking that the stringent anti-DRM gamers represent a majority of customers is about as misguided as thinking that the Tea-Partyers represent the majority of America.

Ultimately, none of us have access to the data that could prove how effective or in-effective DRM is towards the bottom line, but ultimately DRM is not there to help make more money through inconveniencing legitimate customers. DRM is there to help make the people investing millions of dollars into developing a game and bringing it to market feel safer that their investement isn't just going to vanish into the ether of unlimited digital duplication and distribution through piracy. It doesn't matter if that fear is largely unfounded, or misplaced...it's a genuine concern for capital investmeent in an industry that needs a lot of capital to operate.

This comment was edited on Aug 24, 2011, 13:46.
 
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    Date Subject Author
  1. Aug 24, 10:44 Re: Steam From Dust Refunds nin
  2. Aug 24, 10:50  Re: Steam From Dust Refunds Zandog
  5. Aug 24, 11:29  Re: Steam From Dust Refunds Creston
  7. Aug 24, 11:36   Re: Steam From Dust Refunds baltar
  9. Aug 24, 11:41    Re: Steam From Dust Refunds Creston
  22. Aug 24, 13:12    Re: Steam From Dust Refunds Mead
  25. Aug 24, 13:19     Re: Steam From Dust Refunds Krovven
  27. Aug 24, 13:33      Re: Steam From Dust Refunds Alamar
  3. Aug 24, 11:01 Re: Steam From Dust Refunds Verno
  15. Aug 24, 12:45  Re: Steam From Dust Refunds Darks
  16. Aug 24, 12:53   Re: Steam From Dust Refunds baltar
  18. Aug 24, 12:59    Re: Steam From Dust Refunds Tumbler
  17. Aug 24, 12:54   Re: Steam From Dust Refunds Beelzebud
  19. Aug 24, 13:03    Re: Steam From Dust Refunds Darks
  20. Aug 24, 13:08     Re: Steam From Dust Refunds Beelzebud
  24. Aug 24, 13:18    Re: Steam From Dust Refunds Alamar
  4. Aug 24, 11:22 Re: Steam From Dust Refunds Alamar
  6. Aug 24, 11:34  Re: Steam From Dust Refunds Creston
>> 29. Aug 24, 13:39   Re: Steam From Dust Refunds Ruffiana
  30. Aug 24, 13:45    Re: Steam From Dust Refunds nin
  43. Aug 24, 16:43    Re: Steam From Dust Refunds Creston
  45. Aug 24, 19:03     Re: Steam From Dust Refunds ^Drag0n^
  8. Aug 24, 11:36 Re: Steam From Dust Refunds Verno
  10. Aug 24, 11:56  Re: Steam From Dust Refunds zincthallinide
  21. Aug 24, 13:08  Re: Steam From Dust Refunds Satoru
  23. Aug 24, 13:13   Re: Steam From Dust Refunds Verno
  28. Aug 24, 13:35    Re: Steam From Dust Refunds Darks
  38. Aug 24, 15:39     Re: Steam From Dust Refunds necrosis
  40. Aug 24, 15:54      Re: Steam From Dust Refunds Darks
  11. Aug 24, 12:04 Re: Steam From Dust Refunds Pankin
  12. Aug 24, 12:21  Re: Steam From Dust Refunds Beelzebud
  13. Aug 24, 12:38  Re: Steam From Dust Refunds Darks
  14. Aug 24, 12:45 Re: Steam From Dust Refunds Tumbler
  26. Aug 24, 13:25 Re: Steam From Dust Refunds Verno
  31. Aug 24, 13:58 Re: Steam From Dust Refunds Verno
  32. Aug 24, 14:06  Re: Steam From Dust Refunds Alamar
  34. Aug 24, 14:42  Re: Steam From Dust Refunds JohnnyRotten
  35. Aug 24, 15:10  Re: Steam From Dust Refunds Darks
  36. Aug 24, 15:28   Re: Steam From Dust Refunds Verno
  37. Aug 24, 15:39    Re: Steam From Dust Refunds Darks
  39. Aug 24, 15:44     Re: Steam From Dust Refunds Verno
  41. Aug 24, 16:14      Re: Steam From Dust Refunds Kawlisse
  33. Aug 24, 14:19 Re: Steam From Dust Refunds Tumbler
  42. Aug 24, 16:21 Re: Steam From Dust Refunds jdreyer
  44. Aug 24, 18:53 Re: Steam From Dust Refunds ^Drag0n^
  46. Aug 24, 19:08  Re: Steam From Dust Refunds Krovven
  47. Aug 25, 06:37   Re: Steam From Dust Refunds InBlack


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