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Steam Top 10

Here's Valve's list of the ten bestselling games on Steam for the week:

  1. The Witcher 2: Assassins of Kings Digital Premium Edition
  2. Portal 2
  3. Valve Complete Pack
  4. Borderlands: Game of the Year
  5. The Elder Scrolls IV: Oblivion® Game of the Year Edition Deluxe
  6. Terraria
  7. Battlefield: Bad Company 2 Pack
  8. Might & Magic Heroes VI
  9. THQ Hit Collection
  10. Fable III

View
70. Re: Steam Top 10 Jul 5, 2011, 17:46 Dev
 
Dades wrote on Jul 5, 2011, 17:28:
You have no idea what the problem is. It could be a problem with the web server, it could be Apache wonking under the pressure, it could be a bottleneck in the I/O backend and about a thousand other things. Fixing infrastructure problems takes time, it isn't something you do overnight on production hardware during one of your major yearly events. Given how Steam has scaled up over the years I don't see them not trying to fix it but now isn't the time, of course it will have to be later. Look at Blizzards backend for WoW and they still have problems. You can't plan for everything and some things have to be solved after the fact.

Posting a ticket with Steam Support does tell them something, it tells them you aren't happy about it. When enough people start complaining things get changed a lot faster than when they never hear from anyone. If you're so chatty with Valve employees you should already be aware of this.
And you know what? ALL of those problems can be solved with money, either by hiring employees to fix it, or paying overtime to employees in place, or buying more servers. None of which changes my point. My point doesn't really rely on knowing the exact underlying cause. And as an enduser and customer, it doesn't matter the cause, what matters is its causing issues for me. In fact you just confirmed my point, I agree its not something that one should do on production during an event. Its something that should be done BEFORE.

You mention things get done if enough people complain, that hasn't really proven to be the case in the years past. Like I said, issues like this happen with steam EVERY big sale or release. There's plenty of forum posts and support tickets about this stuff already. They know.

Like creston talks about, its obvious valve has decided some pains around these events and the amount of customers it pisses off is worth not paying to avoid them.

Dades wrote on Jul 5, 2011, 17:09:
You keep using Steam despite having supposedly many issues with it. Why should they change anything? You act like this stuff is a big deal but you don't do anything about it.
What exactly am I going to do? Boycott them? What difference would that make? And I already have about 500 games with them, how exactly am I going to play those? I don't think valve is going to transfer them to another service for me.

Just because I have issues, doesn't mean the only things I can do are a) stfu or b) boycott.
 
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  1. Jul 3, 13:01 Re: Steam Top 10 nin
  2. Jul 3, 13:10  Re: Steam Top 10 Wowbagger_TIP
  3. Jul 3, 13:10  Re: Steam Top 10 Kajetan
  4. Jul 3, 13:11 Re: Steam Top 10 reisub
  5. Jul 3, 13:15  Re: Steam Top 10 Bucky
  6. Jul 3, 13:15  Re: Steam Top 10 nin
  7. Jul 3, 13:17   Re: Steam Top 10 reisub
  8. Jul 3, 13:18   Re: Steam Top 10 J
  12. Jul 3, 13:25    Re: Steam Top 10 nin
  13. Jul 3, 13:28    Re: Steam Top 10 reisub
  14. Jul 3, 13:42     Re: Steam Top 10 J
  15. Jul 3, 14:21      Re: Steam Top 10 Wowbagger_TIP
  16. Jul 3, 14:26       Re: Steam Top 10 J
  17. Jul 3, 14:27       Re: Steam Top 10 Shok
  30. Jul 3, 20:57        Re: Steam Top 10 reisub
  9. Jul 3, 13:20   Re: Steam Top 10 Wowbagger_TIP
  11. Jul 3, 13:23    Re: Steam Top 10 Mikus_Aurelius
  10. Jul 3, 13:20   Re: Steam Top 10 Bucky
  18. Jul 3, 16:00 Re: Steam Top 10 Creston
  20. Jul 3, 17:18  Re: Steam Top 10 SectorEffector
  21. Jul 3, 17:50   Re: Steam Top 10 nin
  22. Jul 3, 18:35    Re: Steam Top 10 Dades
  23. Jul 3, 18:50     Re: Steam Top 10 nin
  24. Jul 3, 19:12      Re: Steam Top 10 Creston
  19. Jul 3, 16:15 Re: Steam Top 10 Esoteric
  25. Jul 3, 20:00 Re: Steam Top 10 Dev
  26. Jul 3, 20:05  Re: Steam Top 10 Slashman
  27. Jul 3, 20:09   Re: Steam Top 10 nin
  28. Jul 3, 20:10   Re: Steam Top 10 Dev
  31. Jul 3, 21:09   Re: Steam Top 10 Mashiki Amiketo
  32. Jul 3, 21:29    Re: Steam Top 10 killer_roach
  33. Jul 3, 22:28     Re: Steam Top 10 JaguarUSF
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  36. Jul 4, 05:16 Re: Steam Top 10 vacs
  37. Jul 4, 06:38  Re: Steam Top 10 Dev
  40. Jul 4, 12:50   Re: Steam Top 10 Krovven
  41. Jul 4, 13:05    Re: Steam Top 10 PHJF
  42. Jul 4, 13:08     Re: Steam Top 10 Krovven
  43. Jul 4, 13:10     Re: Steam Top 10 nin
  46. Jul 4, 14:02    Re: Steam Top 10 vacs
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  39. Jul 4, 11:12  Re: Steam Top 10 Slashman
  55. Jul 5, 06:11   Re: Steam Top 10 Zadig
  44. Jul 4, 13:17 Re: Steam Top 10 Verno
  45. Jul 4, 13:46  Re: Steam Top 10 J
  48. Jul 4, 14:36   Re: Steam Top 10 Verno
  52. Jul 4, 17:57    Re: Steam Top 10 Jerykk
  53. Jul 4, 18:06     Re: Steam Top 10 J
  49. Jul 4, 14:37  Re: Steam Top 10 Esoteric
  50. Jul 4, 16:00 Re: Steam Top 10 Creston
  51. Jul 4, 16:24  Re: Steam Top 10 Bucky
  54. Jul 5, 01:26 Re: Steam Top 10 Dev
  56. Jul 5, 07:52 Re: Steam Top 10 Dades
  57. Jul 5, 08:57  Re: Steam Top 10 Dev
  58. Jul 5, 09:33 Re: Steam Top 10 Verno
  59. Jul 5, 09:42  Re: Steam Top 10 Prez
  60. Jul 5, 14:17 Re: Steam Top 10 Dev
  61. Jul 5, 14:41  Re: Steam Top 10 Krovven
  62. Jul 5, 14:45   Re: Steam Top 10 Dev
  63. Jul 5, 15:09    Re: Steam Top 10 Krovven
  64. Jul 5, 15:25     Re: Steam Top 10 Dev
  65. Jul 5, 16:47   Re: Steam Top 10 Creston
  69. Jul 5, 17:37    Re: Steam Top 10 Krovven
  71. Jul 5, 18:31     Re: Steam Top 10 Creston
  73. Jul 5, 19:24      Re: Steam Top 10 Krovven
  74. Jul 6, 00:05       Re: Steam Top 10 Creston
  66. Jul 5, 17:09 Re: Steam Top 10 Dades
  67. Jul 5, 17:18  Re: Steam Top 10 Dev
  68. Jul 5, 17:28 Re: Steam Top 10 Dades
>> 70. Jul 5, 17:46 Re: Steam Top 10 Dev
  72. Jul 5, 18:50 Re: Steam Top 10 Dades
  75. Jul 6, 15:57 Re: Steam Top 10 Dev
  76. Jul 6, 16:27  Re: Steam Top 10 Beamer
  77. Jul 7, 00:48   Re: Steam Top 10 Krovven
  78. Jul 7, 06:03    Re: Steam Top 10 Dev
  79. Jul 7, 16:02 Re: Steam Top 10 Creston
  80. Jul 7, 16:04  Re: Steam Top 10 nin
  81. Jul 7, 16:23   Re: Steam Top 10 Creston
  82. Jul 7, 16:26    Re: Steam Top 10 nin
  83. Jul 7, 16:51     Re: Steam Top 10 Creston
  84. Jul 7, 17:00      Re: Steam Top 10 nin
  85. Jul 7, 18:02       Re: Steam Top 10 Creston
  86. Jul 7, 18:32        Re: Steam Top 10 nin
  88. Jul 8, 00:31         Re: Steam Top 10 Creston
  87. Jul 7, 20:12 Re: Steam Top 10 Dev


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