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Steam Top 10

Here's Valve's list of the ten bestselling games on Steam for the week:

  1. The Witcher 2: Assassins of Kings Digital Premium Edition
  2. Portal 2
  3. Valve Complete Pack
  4. Borderlands: Game of the Year
  5. The Elder Scrolls IV: Oblivion® Game of the Year Edition Deluxe
  6. Terraria
  7. Battlefield: Bad Company 2 Pack
  8. Might & Magic Heroes VI
  9. THQ Hit Collection
  10. Fable III

View
68. Re: Steam Top 10 Jul 5, 2011, 17:28 Dades
 
Its a big deal when it prevents paying customers from well... paying.

It doesn't keep you from paying. You just pay a bit later. Like I said, you keep using it so why should they change anything? You're not giving them any incentive to change anything. What do they care if you vent on a totally different forum and go right back to buying stuff afterward?

Playing a steam support ticket isn't really going to do much about server issues. They are just going to say something like "try again later." Valve IS aware of this stuff, not 30 mins ago I was chatting with a valve employee who said they were aware of the demand issues from the sales and were working on it. The problem is they should have done this BEFORE the sale, not during.

That peer stuff with hubs is for bandwidth of content serving. While that's a problem too, many of the errors I've been posting in this thread are are from not enough steampowered store servers which ARE under valve's control and CAN be solved by adding servers.

You have no idea what the problem is. It could be a problem with the web server, it could be Apache wonking under the pressure, it could be a bottleneck in the I/O backend and about a thousand other things. Fixing infrastructure problems takes time, it isn't something you do overnight on production hardware during one of your major yearly events. Given how Steam has scaled up over the years I don't see them not trying to fix it but now isn't the time, of course it will have to be later. Look at Blizzards backend for WoW and they still have problems. You can't plan for everything and some things have to be solved after the fact.

Posting a ticket with Steam Support does tell them something, it tells them you aren't happy about it. When enough people start complaining things get changed a lot faster than when they never hear from anyone. If you're so chatty with Valve employees you should already be aware of this.
 
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  1. Jul 3, 13:01 Re: Steam Top 10 nin
  2. Jul 3, 13:10  Re: Steam Top 10 Wowbagger_TIP
  3. Jul 3, 13:10  Re: Steam Top 10 Kajetan
  4. Jul 3, 13:11 Re: Steam Top 10 reisub
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  8. Jul 3, 13:18   Re: Steam Top 10 J
  12. Jul 3, 13:25    Re: Steam Top 10 nin
  13. Jul 3, 13:28    Re: Steam Top 10 reisub
  14. Jul 3, 13:42     Re: Steam Top 10 J
  15. Jul 3, 14:21      Re: Steam Top 10 Wowbagger_TIP
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  17. Jul 3, 14:27       Re: Steam Top 10 Shok
  30. Jul 3, 20:57        Re: Steam Top 10 reisub
  9. Jul 3, 13:20   Re: Steam Top 10 Wowbagger_TIP
  11. Jul 3, 13:23    Re: Steam Top 10 Mikus_Aurelius
  10. Jul 3, 13:20   Re: Steam Top 10 Bucky
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  20. Jul 3, 17:18  Re: Steam Top 10 SectorEffector
  21. Jul 3, 17:50   Re: Steam Top 10 nin
  22. Jul 3, 18:35    Re: Steam Top 10 Dades
  23. Jul 3, 18:50     Re: Steam Top 10 nin
  24. Jul 3, 19:12      Re: Steam Top 10 Creston
  19. Jul 3, 16:15 Re: Steam Top 10 Esoteric
  25. Jul 3, 20:00 Re: Steam Top 10 Dev
  26. Jul 3, 20:05  Re: Steam Top 10 Slashman
  27. Jul 3, 20:09   Re: Steam Top 10 nin
  28. Jul 3, 20:10   Re: Steam Top 10 Dev
  31. Jul 3, 21:09   Re: Steam Top 10 Mashiki Amiketo
  32. Jul 3, 21:29    Re: Steam Top 10 killer_roach
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  53. Jul 4, 18:06     Re: Steam Top 10 J
  49. Jul 4, 14:37  Re: Steam Top 10 Esoteric
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  51. Jul 4, 16:24  Re: Steam Top 10 Bucky
  54. Jul 5, 01:26 Re: Steam Top 10 Dev
  56. Jul 5, 07:52 Re: Steam Top 10 Dades
  57. Jul 5, 08:57  Re: Steam Top 10 Dev
  58. Jul 5, 09:33 Re: Steam Top 10 Verno
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  60. Jul 5, 14:17 Re: Steam Top 10 Dev
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  63. Jul 5, 15:09    Re: Steam Top 10 Krovven
  64. Jul 5, 15:25     Re: Steam Top 10 Dev
  65. Jul 5, 16:47   Re: Steam Top 10 Creston
  69. Jul 5, 17:37    Re: Steam Top 10 Krovven
  71. Jul 5, 18:31     Re: Steam Top 10 Creston
  73. Jul 5, 19:24      Re: Steam Top 10 Krovven
  74. Jul 6, 00:05       Re: Steam Top 10 Creston
  66. Jul 5, 17:09 Re: Steam Top 10 Dades
  67. Jul 5, 17:18  Re: Steam Top 10 Dev
>> 68. Jul 5, 17:28 Re: Steam Top 10 Dades
  70. Jul 5, 17:46 Re: Steam Top 10 Dev
  72. Jul 5, 18:50 Re: Steam Top 10 Dades
  75. Jul 6, 15:57 Re: Steam Top 10 Dev
  76. Jul 6, 16:27  Re: Steam Top 10 Beamer
  77. Jul 7, 00:48   Re: Steam Top 10 Krovven
  78. Jul 7, 06:03    Re: Steam Top 10 Dev
  79. Jul 7, 16:02 Re: Steam Top 10 Creston
  80. Jul 7, 16:04  Re: Steam Top 10 nin
  81. Jul 7, 16:23   Re: Steam Top 10 Creston
  82. Jul 7, 16:26    Re: Steam Top 10 nin
  83. Jul 7, 16:51     Re: Steam Top 10 Creston
  84. Jul 7, 17:00      Re: Steam Top 10 nin
  85. Jul 7, 18:02       Re: Steam Top 10 Creston
  86. Jul 7, 18:32        Re: Steam Top 10 nin
  88. Jul 8, 00:31         Re: Steam Top 10 Creston
  87. Jul 7, 20:12 Re: Steam Top 10 Dev


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