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Re: Steam Top 10 |
Jul 5, 2011, 17:18 |
Dev |
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Dades wrote on Jul 5, 2011, 17:09:
Same goes for reserve bandwidth, etc. If they did this every time there were capacity issues, they'd quickly overcome them. Doubling might sound like a lot, but valve has humongous growth rates anyway, they'd need that capacity pretty soon regardless. You keep using Steam despite having supposedly many issues with it. Why should they change anything? You act like this stuff is a big deal but you don't do anything about it. I can't say your attitude about their problems being easy to solve by just throwing money at them is very realistic or knowledgeable either. Valve doesn't have their own dedicated worldwide network in a traditional sense, they peer with major hubs around the world using CDN placement. They can't just magically make all of the peers be able to handle their capacity either. It's amazing it stays up at all under the weight of 20 million users mashing at the same time to see what the sales are while also delivering patches, demos, streaming video and all that shit.
If it's so insufferable then start exploring the problem with Steam Support or stop using it. I can't think of a single service other than Amazon that manages to handle that kind of burst demand without investing hundreds of millions into infrastructure. Maybe Valve does need to investigate more distributed load balancing like Amazon but don't act like that's going to happen quickly, without growing pains or affecting things people like about Steam like the frequent sales. Its a big deal when it prevents paying customers from well... paying.
Playing a steam support ticket isn't really going to do much about server issues. They are just going to say something like "try again later, we are working on it", same kinda stuff you get from on hold phone messages "please hold your call is valuable to us." Valve IS aware of this stuff, not 30 mins ago I was chatting with a valve employee who said they were aware of the demand issues from the sales and were working on it. The problem is they should have done this BEFORE the sale, not during.
That peer stuff with hubs is for bandwidth of content serving. While that's a problem too, many of the errors I've been posting in this thread are are from the steampowered store servers which ARE under valve's control and CAN be solved by adding servers.
And its not 20 million users at same time. http://store.steampowered.com/stats/ Its more like 3 million.
Also, valve HAS the millions to invest in this stuff to fix it if they want to.
You pointed out amazon, I'll point out google. They've made an art of buying inexpensive servers to do the job. Sure the sheer scale means its expensive, but per server their costs are amazingly low.
This comment was edited on Jul 5, 2011, 17:23. |
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Re: Steam Top 10 |
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Re: Steam Top 10 |
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