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SOE Security Update

This SOE Customer Service Notification offers the promised update on this morning's security issue, which followed on their PlayStation Network nightmare. They say an outdated database of approximately 12,700 non-US customer credit or debit card numbers has been compromised, but there is no evidence that their main credit card database was compromised, as it "is in a completely separate and secured environment." They warn to be "especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information," and outline the following changes they've made:

1) Temporarily turned off all SOE game services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

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16 Replies. 1 pages. Viewing page 1.
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16. Re: SOE Security Update May 3, 2011, 15:48 avianflu
 
its an extra 25 Million folks now: not cool Sony.

http://www.bbc.co.uk/news/technology-13256817
 
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15. Re: SOE Security Update May 3, 2011, 10:12 Verno
 
Gymper wrote on May 3, 2011, 07:59:
What did anyone expect on a free network?

Wonder how long it takes before Sony starts charging for PSN...

The price of PSN is built into every PS3 purchase. People expect online functionality and it is a selling point that Sony itself advertises. They haven't really proved they can even build a decent UI or network for it so I wouldn't give them a penny personally. It came with the PS3 so I used it sparingly is about the best thing I can say about PSN. It is frankly awful in implementation.

This is SOE which is a totally different beast anyhow.
 
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14. Re: SOE Security Update May 3, 2011, 09:34 Grounded
 
Isnt a free network they are talking about here. yes PSN was hacked but this is Sony ONLINE, their MMO and shitty game division. Like EQ2, crappy Vanguard, and Free Realms garbage, and the failing DC Universe Online  
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13. Re: SOE Security Update May 3, 2011, 09:27 Dev
 
Gymper wrote on May 3, 2011, 07:59:
What did anyone expect on a free network?

Wonder how long it takes before Sony starts charging for PSN...

Free? Why do you think credit cards are at risk if its "free"? And what does that have to do with anything? Sony makes plenty of bank to properly secure it, they just didn't bother. If a company is going to deal with financial transactions, then they need to secure it. Are you trying to make some weird derogatory comparison to xbox which charges for their xbox live? MS isn't exactly a shining example of security lol. Them charging for the access doesn't mean a thing when it comes to security. xbox got hacked to play modded games long long before ps3 did. MS has huge security holes they continually patch on the software end of things, and thats if you are lucky. Some things go unpatched for months or years.

Plus this article is about SOE, which handles subscription stuff for their PC MMO games (such as everquest and dc universe and payments for premium facebook SOE stuff), not PSN.
 
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12. Re: SOE Security Update May 3, 2011, 07:59 Gymper
 
What did anyone expect on a free network?

Wonder how long it takes before Sony starts charging for PSN...
 
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11. Re: SOE Security Update May 3, 2011, 07:48 Grounded
 
SOE FAIL http://bluntforcegamer.com/?p=4058  
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10. Re: SOE Security Update May 3, 2011, 03:38 Talisorn
 
Doombringer wrote on May 2, 2011, 23:03:
Two systems compromised within a 30 day period. Wow.

Speaking of which ... I bet Blizzard are working hard to bolster the defenses.
 
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9. Re: SOE Security Update May 2, 2011, 23:19 Dev
 
So they lost all customer data of SOE which is millions of records (they don't say all, but its implied), and in addition they lost thousands of credit cards.

This and the PSN thing sounds like its bigger than just a few day attack. Probably has been going on for months.

Why the heck do they have an "outdated" database of the credit cards? Pretty sure thats against Visa/mastercard/amex rules to store those things, especially unencrypted.

This comment was edited on May 2, 2011, 23:57.
 
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8. Re: SOE Security Update May 2, 2011, 23:18 Suddenly_Dead
 
So the PSN database was at least encrypted; they haven't mentioned anything for this one, so I assume it's not?  
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7. Re: SOE Security Update May 2, 2011, 23:13 Creston
 
Great work, Sony. You truly set entirely new standards for ineptitude.

I haven't used SOE since Star Wars Galaxies, so no worries on my end, fortunately.

Creston
 
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6. Re: SOE Security Update May 2, 2011, 23:03 Doombringer
 
Two systems compromised within a 30 day period. Wow.

I wonder who's hubris led them to think the SOE DBs were safe, after the PSN intrusion.
 
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5. Re: SOE Security Update May 2, 2011, 22:26 Talisorn
 
Cutter wrote on May 2, 2011, 21:30:
Non-US, like where?

This is Aussie who's glad he cancelled his Credit Card last Friday and getting a new one issued!
 
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4. Re: SOE Security Update May 2, 2011, 22:13 Overon
 
So this is the 2nd compromise?  
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3. Re: SOE Security Update May 2, 2011, 21:30 Cutter
 
Non-US, like where? And if it's outdated - and how outdated is outdated - why was it there? How do they know for a fact those card numbers aren't still valid? The fucking arrogance and stupidty of this company is mind boggling.

 
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2. Re: SOE Security Update May 2, 2011, 21:01 jacobvandy
 
It's not just that outdated database. 24.6 million users' account information was compromised, the whole shebang.  
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1. Re: SOE Security Update May 2, 2011, 20:53 Tumbler
 
This is turning into the heist of the century. Stealing all this info is the equivalent of a bank robber stealing hundreds of millions of untraceable bills. Sony walked into the vault and found a tunnel and was like, "SHUT DOWN ALMOST EVERYTHING!" Then later, "SHUT DOWN EVERYTHING"

This comment was edited on May 2, 2011, 21:41.
 
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