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Dragon Age DRM Servers Fixed

The BioWare Social Network has word that the authentication server problem that was keeping players from accessing Dragon Age: Origins for several days is now cleared up. A new update simply says: "This should now be fixed - please login and retry."

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24. Re: Dragon Age DRM Servers Fixed Apr 13, 2011, 13:28 Parallax Abstraction
 
Pretty much exactly my thought. Last night right at the end of the day, it was discovered that my employer's BlackBerry Enterprise Server hadn't been sending e-mail to phones for a few hours. The problem started earlier in the day but no one noticed it until around 5pm. I ended up having to stay late to get it fixed. Yes, my employer paid me overtime to do it but it was also expected that I would step up and fix this system that is vital to our users (essentially my customers as an IT administrator). If I had just gone "this isn't as important as me going home at 5" and just taken off, my user's experience would have suffered, as would my reputation in the company and it would have been brought up as a negative on my next review. We're now in the process of implementing something that will notify us if nothing gets delivered through our BES for a period of time so this won't happen again. I doubt EA's doing anything like that for the DA auth servers.

We are a company of only 150 people and we don't pull in billions of dollars a year. The sales of Dragon Age 1 alone probably dwarf the entire amount of money this company has ever earned in its lifetime (and it's almost 40 years old). If we can solve a critical problem like this quickly with only 2 IT people, how can one of the biggest names in video games which probably has an entire building of dedicated IT and help desk staff not get it sorted for multiple days? How can there be no one in the thousands of employees at EA whose job it is to check daily to make sure the auth servers are up? I'm sorry, there is no excuse for this beyond either incompetence or an unwillingness to prioritise a fix since it was for an old game that's not selling anymore. This right here is why everyone hates DRM. I and many others gave you my money EA, you owe us all better than this.
 
Parallax Abstraction
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    Date Subject Author
  1. Apr 13, 09:48 Re: Dragon Age DRM Servers Fixed InBlack
  2. Apr 13, 09:50  Re: Dragon Age DRM Servers Fixed Rilcon
  3. Apr 13, 10:07   Re: Dragon Age DRM Servers Fixed nin
  11. Apr 13, 11:56   Re: Dragon Age DRM Servers Fixed Kxmode
  12. Apr 13, 12:00    Re: Dragon Age DRM Servers Fixed Tumbler
  4. Apr 13, 10:27 Re: Dragon Age DRM Servers Fixed ldonyo
  7. Apr 13, 10:48  Re: Dragon Age DRM Servers Fixed StingingVelvet
  8. Apr 13, 11:22   Re: Dragon Age DRM Servers Fixed Prez
  5. Apr 13, 10:36 Re: Dragon Age DRM Servers Fixed Verno
  6. Apr 13, 10:45  Re: Dragon Age DRM Servers Fixed ASeven
  9. Apr 13, 11:47  Re: Dragon Age DRM Servers Fixed Creston
  13. Apr 13, 12:08  Re: Dragon Age DRM Servers Fixed Rilcon
  14. Apr 13, 12:09  Re: Dragon Age DRM Servers Fixed Dirwulf
  15. Apr 13, 12:13   Re: Dragon Age DRM Servers Fixed Verno
  18. Apr 13, 12:32    Re: Dragon Age DRM Servers Fixed Dirwulf
  32. Apr 13, 14:22     Re: Dragon Age DRM Servers Fixed Jivaro
  34. Apr 13, 14:26      Re: Dragon Age DRM Servers Fixed Verno
  39. Apr 13, 18:27       Re: Dragon Age DRM Servers Fixed Veterator
  36. Apr 13, 14:52     Re: Dragon Age DRM Servers Fixed Flatline
  16. Apr 13, 12:15  Re: Dragon Age DRM Servers Fixed Elessar
  19. Apr 13, 12:38   Re: Dragon Age DRM Servers Fixed Parallax Abstraction
  20. Apr 13, 12:45    Re: Dragon Age DRM Servers Fixed Prez
  35. Apr 13, 14:34  Re: Dragon Age DRM Servers Fixed Flatline
  37. Apr 13, 18:00   Re: Dragon Age DRM Servers Fixed Creston
  38. Apr 13, 18:25   Re: Dragon Age DRM Servers Fixed Mashiki Amiketo
  10. Apr 13, 11:50 Re: Dragon Age DRM Servers Fixed Paketep
  17. Apr 13, 12:25 Re: Dragon Age DRM Servers Fixed Verno
  21. Apr 13, 12:48 Re: Dragon Age DRM Servers Fixed Verno
  22. Apr 13, 13:02  Re: Dragon Age DRM Servers Fixed Creston
  23. Apr 13, 13:23   Re: Dragon Age DRM Servers Fixed ASeven
  26. Apr 13, 13:52    Re: Dragon Age DRM Servers Fixed killer_roach
  28. Apr 13, 14:01     Re: Dragon Age DRM Servers Fixed ASeven
>> 24. Apr 13, 13:28   Re: Dragon Age DRM Servers Fixed Parallax Abstraction
  25. Apr 13, 13:36    Re: Dragon Age DRM Servers Fixed Agent.X7
  31. Apr 13, 14:14   Re: Dragon Age DRM Servers Fixed Elessar
  33. Apr 13, 14:22    Re: Dragon Age DRM Servers Fixed ASeven
  41. Apr 13, 21:08     Re: Dragon Age DRM Servers Fixed Dev
  27. Apr 13, 13:59 Re: Dragon Age DRM Servers Fixed Kxmode
  29. Apr 13, 14:03  Re: Dragon Age DRM Servers Fixed ASeven
  30. Apr 13, 14:03 Re: Dragon Age DRM Servers Fixed Kxmode
  40. Apr 13, 19:13 Re: Dragon Age DRM Servers Fixed xXBatmanXx
  42. Apr 14, 11:05 Re: Dragon Age DRM Servers Fixed avianflu


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