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EA Offering APB Compensation?

A post on the Steam Users' Forums relates the experience of one customer who purportedly received some satisfaction from EA after complaining about the demise of APB. The transcript shows the customer service representative first offered the user a $20.00 voucher, and then a free EA game as compensation for "this inconvenience." Thanks Destructoid.

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3. Re: EA Offering APB Compensation? Sep 25, 2010, 19:27 Nerian
 
You know, it's not like Realtime Worlds didn't have a good track record. Granted, they had ONE successful game and then tried to make a MMO.....

But it's not the buyer's fault the company folded. If anything, it's the fault of the people that didn't buy it, and the developers.

That being said, I've found that EA generally has pretty good customer service when pressed. I purchased a copy of Spore Galatic Edition from Ebay, listed as NEW IN BOX, UNOPENED..and guess what? Yeah, it was opened and the key had already been activated.

I called EA, was able to prove that it was purchased secondhand sold as a new product, and the email address of the seller matched the registered email. They generated a brand new key for me on the spot, and made it available for me to digitally download via their store, permanently. Pretty frakin' awesome of them.

Oh, and I did file a PayPal claim against the seller and get all of my money back too. So F that guy...
 
Previous Post Next Post Reply Quote Edit Delete Report
 
    Date Subject Author
  1. Sep 25, 15:26 Re: EA Offering APB Compensation? Tanto Edge
  2. Sep 25, 19:15  Re: EA Offering APB Compensation? Longswd
>> 3. Sep 25, 19:27   Re: EA Offering APB Compensation? Nerian
  4. Sep 25, 19:34    Re: EA Offering APB Compensation? ForgedReality
  6. Sep 26, 04:38    Re: EA Offering APB Compensation? Dev
  7. Sep 26, 10:06    Re: EA Offering APB Compensation? Wolfen
  8. Sep 26, 12:54    Re: EA Offering APB Compensation? DeadlyAccurate
  5. Sep 26, 01:51 Want your $50 back? JohnBirshire


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