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PC Mass Effect DLC Pulled

A thread on the BioWare Social Network describes problems with the recently released Lair of the Shadowbroker DLC for Mass Effect 2, which is no longer available for purchase while they work on fixing it. Here's the word:

People using Xbox Live for the Xbox 360 can download and play Lair of the Shadowbroker. If you are an Xbox 360 user, please go ahead and enjoy the new DLC.

PC users currently are experiencing a technical issue with the downloaded file that prevents ALL PC users from playing the DLC. We are aware of this issue and have taken the following steps:

        • We have removed the incorrect file from the download section so no further incorrect downloads will occur

        • We are working on a fix for the issue and will get a working file up for PC users ASAP

More detail
If you downloaded the incomplete file (it is essentially 1.5 Gig of zeroes) this will not harm your system
You will NOT be charged again once the correct file is ready for download
We do not have a more accurate eta for the correct PC DLC, but when we do I will let you know.

As soon as we have more information I will post it here. We are sorry that this occured and we appreciate your patience as we work to get the fix to you.

View
33. Re: PC Mass Effect DLC Pulled Sep 8, 2010, 13:32  CrushBug 
 
Hey guys, sorry for not getting back to you sooner.

Yes it was tested before uploading, yes it was verified on the server, yes it was downloaded and binarily compared before pushed live. And then everything went wrong. We had no indication that there was anything wrong with the download that everyone else was getting since we were all getting from the same CDN.

So, from there, it took quite a while to pull and purge the download package and then try and re-verify and propagate it again and then re-test everything. A 1.6 Gig package makes everything take longer.

Again, sorry for the hassle.
 
Derek French
Technical Producer
BioWare
Previous Post Next Post Reply Quote Edit Delete Report
 
    Date Subject Author
  1. Sep 7, 20:27 Re: PC Mass Effect DLC Pulled StingingVelvet
  3. Sep 7, 20:43  Re: PC Mass Effect DLC Pulled  CrushBug 
  4. Sep 7, 20:51   Re: PC Mass Effect DLC Pulled StingingVelvet
  5. Sep 7, 20:52   Re: PC Mass Effect DLC Pulled AdamK47
  6. Sep 7, 20:57   Re: PC Mass Effect DLC Pulled 007Bistromath
  10. Sep 7, 21:35   Re: PC Mass Effect DLC Pulled Verno
  14. Sep 7, 22:47   Hash checking is so 19th century eRe4s3r
  15. Sep 7, 23:37    Re: Hash checking is so 19th century Prez
  17. Sep 7, 23:58     Re: Hash checking is so 19th century eRe4s3r
  18. Sep 8, 00:09      Re: Hash checking is so 19th century Prez
  24. Sep 8, 02:03       Re: Hash checking is so 19th century eRe4s3r
  25. Sep 8, 04:21        Re: Hash checking is so 19th century NKD
  27. Sep 8, 06:20         Re: Hash checking is so 19th century Mashiki Amiketo
  28. Sep 8, 06:42          Re: Hash checking is so 19th century Jonny
  2. Sep 7, 20:42 Re: PC Mass Effect DLC Pulled Gocows
  7. Sep 7, 21:04 Re: PC Mass Effect DLC Pulled StingingVelvet
  8. Sep 7, 21:24 Re: PC Mass Effect DLC Pulled Bludd
  9. Sep 7, 21:25  Re: PC Mass Effect DLC Pulled Coolone
  11. Sep 7, 21:47   Re: PC Mass Effect DLC Pulled Kosumo
  12. Sep 7, 21:49  Re: PC Mass Effect DLC Pulled PhysicalEd
  13. Sep 7, 22:40   Re: PC Mass Effect DLC Pulled Zardoz5
  16. Sep 7, 23:43 Re: PC Mass Effect DLC Pulled Creston
  21. Sep 8, 01:29  Re: PC Mass Effect DLC Pulled Jerykk
  22. Sep 8, 01:43   Re: PC Mass Effect DLC Pulled StingingVelvet
  23. Sep 8, 01:50    Re: PC Mass Effect DLC Pulled Mashiki Amiketo
  19. Sep 8, 00:11 Re: PC Mass Effect DLC Pulled Creston
  20. Sep 8, 01:03 Re: PC Mass Effect DLC Pulled StingingVelvet
  26. Sep 8, 04:35 Re: PC Mass Effect DLC Pulled StingingVelvet
  29. Sep 8, 06:48 Re: PC Mass Effect DLC Pulled Dr. D. Schreber
  30. Sep 8, 07:00  Re: PC Mass Effect DLC Pulled Jonny
  32. Sep 8, 12:48   Re: PC Mass Effect DLC Pulled Creston
  31. Sep 8, 08:54 Re: PC Mass Effect DLC Pulled Verno
>> 33. Sep 8, 13:32 Re: PC Mass Effect DLC Pulled  CrushBug 
  34. Sep 8, 14:55  Re: PC Mass Effect DLC Pulled Creston
  36. Sep 8, 18:51  Re: PC Mass Effect DLC Pulled Ruffiana
  35. Sep 8, 18:51 Re: PC Mass Effect DLC Pulled Ruffiana


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