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BFG RMA Refusal

It sounds like BFG Technologies is in the process of going out of business, as Hardware Canucks has a copy of a letter denying a customer RMA support saying BFG "is winding down and liquidating its business," explaining that since the company had lost the support of its major supplier, "we are returning your graphics card without being able to repair it." BFG announced it was departing the graphics card business in May followed by word last month it was also leaving the PSU business.

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59 Replies. 3 pages. Viewing page 2.
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39. Re: BFG RMA Refusal Aug 16, 2010, 16:31 Beamer
 
Everyone should ideally have 3-6 months in monthly expenses saved in case of prolonged unemployment, divorce or etc. People simply don't know how to budget.

Yup. I had six, but that was prior to a huge pay jump, so now it's more like 3. I'm still good, especially as my monthly expenses are pretty low, but yeah, at a minimum you should have 3-6. And if you plan to retire some day...

It's why my car sucks. Honestly, as much as I love cars I can't justify getting a new one until this one is run into the ground (in fairness I may upgrade it to a same-year lower-mileage BMW M3 in the spring, but that'll be a modest cost.) I'm paying twice as much in student loans as I am in rent, so that's holding several bigger purchases back, including a better car. I could lease two AMG C63s fully loaded for less than the cost of my loans.
Oh, if only...
 
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http://www.deathwishinc.com
http://www.hydrahead.com
http://www.painkillerrecords.com
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38. Re: BFG RMA Refusal Aug 16, 2010, 16:27 Beamer
 

I'm just shocked anyone would pay more than $300 to $500 on a TV. I prefer to put excess money into savings, investing, and travel around the world. Just sitting around and staring at a TV is not physically healthy, mentally stimulating, nor socially educational.

Get outside, travel, experience the world (different cultures, architecture, geography, climate, etc.), and exercise

In the four weeks prior to purchasing that TV I was in:
Durham, NC. Cincinnati, OH. Chicago, IL. NYC, NY. San Francisco, CA. . In the next four months I'll be in Cincinnati, OH, New Orleans, LA, San Francisco, CA, Seattle, WA, Chicago, IL and NYC, NY. In the past two years I've also been to Mexico, Qatar, Dubai, China and Greece.
World and domestic travel is certainly not something I've been lacking in.

And, truth be told, I don't watch much TV. So why buy a $2500 TV? I was filling a big room so I kind of needed a big TV and I wanted something close to the best without jumping into that $4-7k range. There have been some big jumps in plasma this year (as opposed to LCD, which arguably stepped backwards) so I decided a brand new plasma model was a good idea. Plasma, too, tends to be better for video games.

Once I get the move paid off I'll be back to putting major amounts of cash into savings and stocks, neither of which I've touched for the move and this purchase.
 
-------------
Music for the discerning:
http://www.deathwishinc.com
http://www.hydrahead.com
http://www.painkillerrecords.com
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37. Re: BFG RMA Refusal Aug 16, 2010, 16:20 Verno
 
BobBob wrote on Aug 16, 2010, 15:31:
I'm just shocked anyone would pay more than $300 to $500 on a TV. I prefer to put excess money into savings, investing, and travel around the world. Just sitting around and staring at a TV is not physically healthy, mentally stimulating, nor socially educational.

Get outside, travel, experience the world (different cultures, architecture, geography, climate, etc.), and exercise.

Not trolling.

How is that not trolling? You just inferred (again) that people who buy a modest television don't exercise, travel or experience life. You're really out of touch with people for someone who claims to travel a lot. You can put some of the more expensive items you buy on your credit card, get airmiles, pay off the card and travel some more!

Credit card debt is certainly avoidable. You will most likely have to get a loan for a house and car loans can actually make sense (particularly the 0% interest for the life of the loan on certain new cars), but if you keep a reasonable amount saved away you can avoid credit card debt even if some unexpected expenses emerge. Credit card debt adds up very fast an eats up a lot of your money with the interest.

I remember reading that a huge amount of north americans have only a month of expenses in savings which is really sad. Everyone should ideally have 3-6 months in monthly expenses saved in case of prolonged unemployment, divorce or etc. People simply don't know how to budget.
 
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Playing: Faster Than Light, Tales of Graces F, Fire Emblem 3DS
Watching: Ghost in the Shell, Hannibal, Oblivion
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36. Re: BFG RMA Refusal Aug 16, 2010, 16:20 Mashiki Amiketo
 
BobBob wrote on Aug 16, 2010, 15:52:
Therefore everyone must be ethnocentric, anti-social, narrow-minded, obese, nerds who sit around, watch TV, and play computer games all day? Gaming is a hobby. It shouldn't be a way of life. That would be a sad waste of time and potential.
Considering the current state of society, and in general people? I'd rather games were a way of life.

Then again, last time I looked the majority of people who read blues are married, with families, and make +70K/yr.
 
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
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35. Re: BFG RMA Refusal Aug 16, 2010, 15:52 BobBob
 
StingingVelvet wrote on Aug 16, 2010, 15:37:
You realize you are on a PC gaming and technology focused website right?

Therefore everyone must be ethnocentric, anti-social, narrow-minded, obese, nerds who sit around, watch TV, and play computer games all day? Gaming is a hobby. It shouldn't be a way of life. That would be a sad waste of time and potential.
 
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34. Re: BFG RMA Refusal Aug 16, 2010, 15:37 SpectralMeat
 
BobBob wrote on Aug 16, 2010, 15:31:
I'm just shocked anyone would pay more than $300 to $500 on a TV. I prefer to put excess money into savings, investing, or at least traveling around the world. Just sitting around and staring at a TV lead is not physically healthy, mentally stimulating, nor educational.

Get outside, travel, experience the world, and exercise.

Not trolling.

More expensive TV doesn't equal more time spent watching it.
Just because someone spend their money differently from you I don't think it means they are fat or living in their parents basement or doesn't have a life in general.

Not everything that is entertaining for you is entertaining for everyone else, people have different needs, and find enjoyment in different things in life, I thought that was common sense, obviously I was wrong.
 
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Steam: SpectralMeat
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33. Re: BFG RMA Refusal Aug 16, 2010, 15:37 StingingVelvet
 
BobBob wrote on Aug 16, 2010, 15:31:
I'm just shocked anyone would pay more than $300 to $500 on a TV. I prefer to put excess money into savings, investing, and travel around the world. Just sitting around and staring at a TV is not physically healthy, mentally stimulating, nor socially educational.

Get outside, travel, experience the world (different cultures, architecture, geography, climate, etc.), and exercise.

Not trolling.

You realize you are on a PC gaming and technology focused website right?
 
Avatar 54622
 
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32. Re: BFG RMA Refusal Aug 16, 2010, 15:31 BobBob
 
I'm just shocked anyone would pay more than $300 to $500 on a TV. I prefer to put excess money into savings, investing, and travel around the world. Just sitting around and staring at a TV is not physically healthy, mentally stimulating, nor socially educational.

Get outside, travel, experience the world (different cultures, architecture, geography, climate, etc.), and exercise.

Not trolling.

This comment was edited on Aug 16, 2010, 15:36.
 
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31. Re: BFG RMA Refusal Aug 16, 2010, 15:24 Warskull
 
kxmode wrote on Aug 16, 2010, 13:46:
justice7 wrote on Aug 16, 2010, 13:41:
BobBob wrote on Aug 16, 2010, 11:19:
I imagine a person paying $1500 on a TV either a virgin, living with parents, or at least doesn't have a girlfriend, or is in serious credit card debt. Even $1500 on a computer is extreme and wasteful.

Whoa there nelly...

I spent $1600+Tax on my TV three years ago. 52" LCD 1080p HDTV from Samsung. I don't regret it at all.

Not a virgin, i own my own house, I have a fiance and am getting married in a couple months, and don't have credit card debt.

You will. The credit card debt part. It's unavoidable.

Credit card debt is certainly avoidable. You will most likely have to get a loan for a house and car loans can actually make sense (particularly the 0% interest for the life of the loan on certain new cars), but if you keep a reasonable amount saved away you can avoid credit card debt even if some unexpected expenses emerge. Credit card debt adds up very fast an eats up a lot of your money with the interest.
 
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30. Re: BFG RMA Refusal Aug 16, 2010, 14:36 Beamer
 
I'm fairly certain Circuit City outsourced their warranties. Those were added purchases, which means they needed some form of contingency, and the companies they outsourced to still had contracts with them during liquidation.

The RMA requests are included warranties, and were likely done in-house either via repairs or replacements. Sounds like BFG has neither the parts on hand nor the staff to do this, as they likely let everyone go that isn't necessary to wind the business down.


As for the TVs, just paid $2500 for mine.
As for credit card debt, never had it and never will. Sure, I've got $7500 on it right now, but I just switched jobs. Moving cost a ton, new furniture cost a lot, that TV cost a good amount, and all the travel I've done has added up. Only half that is on this month's statement, and one paycheck will cover that for me. I'll remain 100% paid in full every month.
 
-------------
Music for the discerning:
http://www.deathwishinc.com
http://www.hydrahead.com
http://www.painkillerrecords.com
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29. Re: BFG RMA Refusal Aug 16, 2010, 14:33 Mashiki Amiketo
 
nin wrote on Aug 16, 2010, 10:39:
If they're going out of bidness...they're going out of bidness.
True. I'd say file as one of their creditors. Because you're owed credit on an existing product.

Of course you could always file in small claims as well. But filing under creditor clauses will be faster.
 
--
"For every human problem,
there is a neat, simple solution;
and it is always wrong."
--H.L. Mencken
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28. Re: BFG RMA Refusal Aug 16, 2010, 13:46 Kxmode
 
justice7 wrote on Aug 16, 2010, 13:41:
BobBob wrote on Aug 16, 2010, 11:19:
I imagine a person paying $1500 on a TV either a virgin, living with parents, or at least doesn't have a girlfriend, or is in serious credit card debt. Even $1500 on a computer is extreme and wasteful.

Whoa there nelly...

I spent $1600+Tax on my TV three years ago. 52" LCD 1080p HDTV from Samsung. I don't regret it at all.

Not a virgin, i own my own house, I have a fiance and am getting married in a couple months, and don't have credit card debt.

You will. The credit card debt part. It's unavoidable.
 
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27. Re: BFG RMA Refusal Aug 16, 2010, 13:45 Ruffiana
 
No, it's someone that makes decent money and can afford to have high end stuff. Every one of your points is wrong. You just sound bitter and jealous.

$1500 for a HDTV is not exactly high-end stuff. You can walk into a Best-Buy or Fry's and see HDTVs for $6k+.

Me personally, I just bought an HDTV for $1200 about a month ago and as far as my wife and I know I'm not a virgin, we don't live with our parents, and we have zero CC debt. Granted, that price was with Fry's extended warranty and CA's ridiculous sales tax tacked on.

My and my family enjoy a lot of TV. My wife and children watch a lot during the day, I watch a lot in the evenings, we all watch a lot on the weekends. I play console games on it, we get Netflix streamed right to it in HD through a wireless adapter. It's our main source of entertainment since it's such a hassle to go out to see a movie in the theaters with a 6 year old and 2 year old in tow. I have no problems spending some money on something that occupies a lot of our time.

This comment was edited on Aug 16, 2010, 19:25.
 
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26. Re: BFG RMA Refusal Aug 16, 2010, 13:41 justice7
 
BobBob wrote on Aug 16, 2010, 11:19:
I imagine a person paying $1500 on a TV either a virgin, living with parents, or at least doesn't have a girlfriend, or is in serious credit card debt. Even $1500 on a computer is extreme and wasteful.

Whoa there nelly...

I spent $1600+Tax on my TV three years ago. 52" LCD 1080p HDTV from Samsung. I don't regret it at all.

Not a virgin, i own my own house, I have a fiance and am getting married in a couple months, and don't have credit card debt.

What say you?
 
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25. Re: BFG RMA Refusal Aug 16, 2010, 13:34 BobBob
 
A lifetime warranty probably means the lifetime of the company. No doubt they will file for bankruptcy next, if they haven't already.  
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24. Re: BFG RMA Refusal Aug 16, 2010, 13:23 wtf_man
 
Ruffiana wrote on Aug 16, 2010, 13:13:
Boy I tell you, if I was some competing hardware brand I would really be capatilizing on this turn of events.

"Send us your broken BFG hardware and we'll give you 25% off one of our products!"

Either that or I'd be awfully impressed to see nVidia state that they'd honor the warranties... even if it was for a limited time, like 1 year after BFG announced they were getting out of the graphics card business, or better yet 1 year after the denial letters started going out.

That would go a long way into repairing their BS re-branding of the same fricken cards / chips for the last few years.
 
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23. Re: BFG RMA Refusal Aug 16, 2010, 13:19 ^Drag0n^
 
Sorry to see BFG go. In general, their products were the ones that gave me the least lip. Boards were rock-steady.

My latest was an Asus, but only because BFG didn't offer cards from nvidia at the time.

^D^
 
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"Never start a fight, but always finish it."
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22. Re: BFG RMA Refusal Aug 16, 2010, 13:13 Ruffiana
 
Boy I tell you, if I was some competing hardware brand I would really be capatilizing on this turn of events.

"Send us your broken BFG hardware and we'll give you 25% off one of our products!"
 
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21. Re: BFG RMA Refusal Aug 16, 2010, 12:17 Wolfen
 
kxmode wrote on Aug 16, 2010, 12:07:
zadokallen wrote on Aug 16, 2010, 12:02:
I`d take anything that promises "lifetime" with a pinch of salt...

You can also include "warranties"

And I quote a scene from Tommy Boy...

Tommy: Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
[chuckles until he sees that Ted is not laughing]
Ted Nelson, Customer: [impatiently] What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.

And that my friends is how it is! Thank you Chris Farley; real man of genius.

One of my fav scenes from that movie haha.

I bought BFG on my newest card simply cause of the positive feedback ive heard about their products and warranties. Then, a month or two later came the original announcement. Kinda sucks. =\
 
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20. Re: BFG RMA Refusal Aug 16, 2010, 12:07 Kxmode
 
zadokallen wrote on Aug 16, 2010, 12:02:
I`d take anything that promises "lifetime" with a pinch of salt...

You can also include "warranties"

And I quote a scene from Tommy Boy...

Tommy: Let's think about this for a sec, Ted. Why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson, Customer: Go on, I'm listening.
Tommy: Here's the way I see it, Ted. Guy puts a fancy guarantee on a box 'cause he wants you to feel all warm and toasty inside.
Ted Nelson, Customer: Yeah, makes a man feel good.
Tommy: 'Course it does. Why shouldn't it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
[chuckles until he sees that Ted is not laughing]
Ted Nelson, Customer: [impatiently] What's your point?
Tommy: The point is, how do you know the fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy; well, we're not buying it. He sneaks into your house once, that's all it takes. The next thing you know, there's money missing off the dresser, and your daughter's knocked up. I seen it a hundred times.
Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.
Ted Nelson, Customer: [pause] Okay, I'll buy from you.

And that my friends is how it is! Thank you Chris Farley; real man of genius.
 
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59 Replies. 3 pages. Viewing page 2.
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