PRIVACY STATEMENT
Last updated: May 25, 2010
1. INTRODUCTION
OnLive, Inc. (collectively, “OnLive” or “we” or “us”) is committed to protecting the privacy rights and personal information of our online visitors and users. We have adopted the OnLive Privacy Statement (“Privacy Policy”) to explain our policies and practices regarding how we collect, store, use, and protect the information you provide to us.
Scope of this Privacy Policy
This Privacy Policy covers the information practices for the following website and service: onlive.com and any other OnLive-owned domain names that point to onlive.com (the “OnLive Website” or “Website”); and the OnLive Game Service (the “OnLive Service” or “Service”), which includes OnLive Customer Service (“CS”). Other websites and services owned and/or operated by or for OnLive contain their own privacy policies. This Privacy Policy only applies to information submitted and collected online by, through, or via the OnLive Websites and Service. This Privacy Policy is available for review on the Service and the OnLive Websites.
Contact Us
If you have any comments, questions or complaints about this Privacy Policy or our information collection practices, please contact us via email at privacy@onlive.com; or, by regular mail to OnLive Inc.: 181 Lytton Avenue, Palo Alto, CA 94301, Attn: Privacy Policy Administrator.
ESRB Certification
This Privacy Policy and the certification seal to the right confirm that OnLive is a valid licensee and participating member in the Entertainment Software Ratings Board (“ESRB”) Privacy Online Certified Program. To protect your privacy, we have voluntarily undertaken this privacy initiative. The ESRB has reviewed and certified that the OnLive Websites and Service meet established online information collection and use practices. As part of the ESRB certification program, we are subject to frequent audits of our Websites and other enforcement and accountability mechanisms administered independently by the ESRB.
Safe Harbor
OnLive adheres to a self-regulatory program in connection with the Safe Harbor framework developed by the U.S. Department of Commerce and the European Union. As part of our participation in the Safe Harbor, we agree to resolve all disputes you have with us in connection with our policies and practices through the ESRB.
2. THE INFORMATION WE RECEIVE
There are several categories of information that we receive from you when you use the OnLive Websites and Service: (A) information you provide to us; (B) information we collect from you; (C) information third parties collect from you; and (D) information we collect from other users that you provide to us.
We do not require you to submit any more information than is necessary to use the Websites or Service effectively. You may visit and browse the informational sections of the Websites without providing any personal information. When we ask for personal information on the Websites and Service to, for instance, participate in an activity, set up an OnLive Service Account (“Account” or “ACCOUNT”) or make a purchase, we will not require anyone to disclose more personal information than we believe is reasonably necessary to participate in such activities. Each of the categories of information we receive from you is discussed below:
1. Information You Provide to Us
Personal Information: When you sign up for OnLive’s Websites or Service, you may provide a variety of personal information including your first and last name, gender, email address, contact phone numbers, birth date, and mailing address. If you subscribe to the Service or make a purchase, you will provide credit card information, including credit card number, security code, expiration date, a shipping address (if necessary), and billing address. You may also provide additional personal information that you choose to include in an email that you send to us via the Websites, the Service, or through a resume you submit in connection with your interest in working for OnLive or one of its respective subsidiaries or affiliates. All of the above personal information is collectively referred to as “Personal Information” in this Privacy Policy.
Non-Personal Demographic Information: If you choose to complete surveys or your Player Profile, you may provide certain demographic information about yourself such as information about your lifestyle, personal tastes, purchasing habits, city and state, education, job, and income.
2. Information We Collect From You
In connection with our provision of the Websites and Service, we may collect the following non-personal information from you. The information identified in this section is combined with Personal Information in order to assist OnLive CS with community management, customer support, and technical support.
Information About Your Computer and Connection to the Internet: We may collect information about your computer, hardware, software, platform, media, Internet IP address, connection information, geographic IP information, and details concerning your Internet service provider.
Cookies: Cookies are small pieces of information that are stored by your browser on the hard drive or memory of your computer or Internet access device. These cookies enable us to personalize your experience on the Websites, maintain a persistent session, passively collect demographic information about your computer and monitor advertisements and other activities. For example, cookies can advise us whether you have visited one of the OnLive Websites previously, and/or may contain other information that will facilitate your next visit to one of the OnLive Websites. Cookies do not include or collect Personal Information but rather, they identify your computer, usually by its Internet Protocol (“IP”) address. An “IP address” is a temporally unique number that can be used to identify your computer whenever you log on to the Internet.
Please remember that with most modern browsers you always can disable cookies or set your browser to alert you when cookies are being sent to your computer. The decision to disable cookies, however, may prevent you from being able to use certain portions of the OnLive Websites.